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 Terrible Service
Posted Sun July 9, 2006 7:29 pm, by Robin K. written to Cingular Wireless (now ATT Mobility)
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I have been a long time customer, going back to BellSouth Mobility (1991). But, after the few conversations I have had with your Customer Service Employees, namely Tiffany Perry, my loyalty means absolutely nothing to your company. I had a Motorola V551, and had nothing but problems (even informed by your employees on the phone and in the stores that the V551 was one of the worst phones made). I decided to go ahead and get the Motorola Razr. I never received it and found the reason is because the person that I spoke to over the phone when ordering, did not put in my apartment number. So, I am told a credit would be issued and another phone sent to me. Well, the way my bill appears, I was not only charged for the one I never received, but also charged FULL PRICE for the one I did receive (I was sold the phone for 79.99...charged 159.99). Tiffany proceeds to tell me that they know how to read the bills as they receive 8 weeks of training and the customers don't know how to read the bills as they do not have this training! The only credit I am seeing on my bill is for the phone that was never received!
Further, the phone that I finally received in the mail was bad, so I took it in to a Cingular Store where they exchanged it for me. The phone they gave me is also doing the very same thing the other one did (show it is charging or the charge is complete even when it is not plugged in to the charger. It also shows the battery is almost dead when it has just been fully charged). Now I am being told I will have to go through Warranty Replacement to get a new phone!
When I asked Ms. Perry for the phone number to the Presidents Office, she told me she could not give me the number. She also told me she is over the Presidents office and anyone in the Presidents office could not do anything for me. Someone that informs me I don't know how to read the bill because I don't get their 8 weeks of training shouldn't be in a supervisory position.
Replace my phone with one that works. Further, refund any and all charges for downloads as I will lose those as they do not transfer over to a new phone. I also want the credit back for the phone that I never received. As I previously stated, I was charged full price for the phone when told I would only pay 79.99.
Robin
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by Lisa Smith Posted Mon July 10, 2006 @ 11:35 PM
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I've heard alot of really bad things about that phone and just
Motorola phones in generall. I know two people that have that phone
and one has had trouble with it since she bought and the other has
never had a single problem with it. I guess there are bad ones and
good ones. Seems to be more bad then good to me though.
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by Iconophiliac Posted Mon July 10, 2006 @ 7:58 AM
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Motorola v551 one of the worst phones ever made? Are you kidding?
The Motorola v551 is considered by many to be one of the best phones
made, and many people prefer it over the razr. Maybe they just wanted
to get you to buy the razr for commission dollars or something.
I know of a lot of people with the Motorola v551 (my phone) and to be
totally honest I haven't heard a single complaint from any of them.
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Hrmmm
by Iconophiliac Mon July 10, 2006 @ 6:35 PM
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No
by itsme Mon July 10, 2006 @ 7:36 PM
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You should get credited once they receive the phone back into the
wharehouse. Give it two weeks after you send it in. But it is only
when they receive the phone and the credits take up to two billing
cycles to appear on your bill. If the phone is lost in transit there
is nothing that they can do. You have to keep calling in to check on
it.
I take it you have had the phone past the 30 days to have to go
through the warranty dept for exchange.
Something I have learned is that all Motorola phones have this
charging problem. You have to try a different battery and charger to
determine if the problem is with the phone or the accessories. The
accessory warranty is a whole different story.
After about three months you 'should' have everything straightened
out. I understand your frustration on this, but this is going to take
some time to straighten out.
"Beware of the replacement phones."
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BTW,
by itsme Mon July 10, 2006 @ 6:28 PM
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:(
by itsme Tue July 11, 2006 @ 12:31 PM
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I hope
by itsme Thu July 13, 2006 @ 12:23 PM
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