Lie, Cheat and Steal, new name, same garbage

Posted Sun April 8, 2012 2:00 am, by Marc F. written to Cingular Wireless (now ATT Mobility)

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On March 29th, I moved to Phoenix, AZ and switched one of my lines to the Southwest Market (credit checked to make sure it was ok to transition me, approved with a $) deposit) with an AZ phone number, at the same time in the store, I processed the Transfer of Billing Responsibility to my mother who was staying in the northeast with the other people on my family share plan. On March 30th, I received an email and text on my phone that the billing responsibility had been accept by my mother and that she was now the owner of the lines still in Massachusetts. On April 5th, I called AT&T to inquire about adding my girlfriend to my AT&T plan in Arizona, the sales rep ran my credit again, and said that I was approved with no deposit, I asked him to note the system and that I would go into the North Phoenix store the following day to get my girlfriend her phone. The following day April 6th I went into the store and was greeted by Ryan, I informed him of the conversation with Customer Service and what phone I wanted. He began the process, and told me there was no credit check on file so he would need to run another credit check on me, I authorized the check and he ran it. The system came back that I had another account that was not current in the Boston Market, I would need to bring that account current and then pay a $150 deposit to add a line to my account in Phoenix. I inquired about the "other account" and was stunned to find out that I was still showing as the account holder for the account that I had transferred to my mother. After 3 hours, 4 store employees, and 12 phone calls to AT&T, I gave up and left the store angry. After 5 more calls to AT&T, and another 3 hours wasted, I finally spoke to a rep that informed me the account transfer had not gone through correctly and no matter what emails & texts of confirmation I had from AT&T, it was my problem, they made an error, and now they wanted $408 (the past due on the other account and all current charges on the account) and then after that they would do the transfer again, and it could take 7-14 days for the account transfer to go through. Dejected and my girlfriend needing a phone in AZ, since she shut off her Sprint phone to go onto my account, I had to relent and pay the past due bill (that should not have been mine) and do the transfer (another 3 hour ordeal with the billing department.) After all that, I was then informed that because my account had been delinquent in the past 6 months, they wanted a $400 deposit, not the $150 that was stated hours earlier. When I inquired about the deposit I was told it was based on the credit report they had just run (for those keeping count, AT&T had now run my credit 4 times in 8 days, a clear violation of the credit act.) After insisting on being transferred to a manager, the rep on the phone "accidentally" hung up on me and never called back, so I called in again and after another 2 hours on the phone, finally got a manager Gary who (without my consent), ran my credit again (5th time now) and said he would override the system so I could do the $150 deposit, and informed me that there were a lot of inquiries on my credit report, hence the deposit being required (no kidding, AT&T did 5 in 8 days).. So back to the store, where Ryan (again without my consent) ran my credit again (6th time), and got the information that Gary put into the system and took my $150 deposit, sold me an iPhone and I was finally on my way, $558 dollars poorer, 6 credit checks and 11 hours lost.

The only reason I'm still with AT&T is my contract, at this point I would even go to Sprint just to be done with AT&T, if it weren't for my contract. Short of AT&T admitting they didn't do anything right on the transfer, violated the fair credit reporting act running my report so many times so quickly and giving back the deposit that I was originally told I wouldn't have to pay, and the money I had to pay for an account that I had already transfer, there isn't anything to make me have a nice feeling on AT&T again, or to make me stay with AT&T when my contract is up.

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Re: Lie, Cheat and Steal, new name, same garbage by McJohn Posted Mon April 9, 2012 @ 1:18 PM Shouldnt you be mad at your mother? Or yourself? If the account had not gone through you would still be getting the bill, so why didnt you pay it? If the account transfer did go through your mother would have been getting the bill, why didnt she pay it? Either way its not ATT's fault that the bill didnt get paid, someone knew and just ignored it. Reply good point McJ - why was no one paying the bill in the first place? N/T by PepperElf Tue April 10, 2012 @ 3:08 PM