The lies told to me

Get out if you can. My first celluar provider was CelluarOne (who
later became Cingular). Bad, bad experience, and I swore I would never
go back to them.
Then, years later, I thought "Maybe they've changed their ways as
Cingular". Nope, worse than ever!!! I ponied up the ETF and switchd to
Verizon and couldn't be happier!!

Cingular cannot give you something they do not offer anymore.
Furthermore, them switching to "at&t" is just a name change. Anything
involved with AT&T Wireless has been dead and gone. Yes, there are
people holding onto those plans, but thats about it. Since you most
likely have switched to Cingular, you are no longer eligible for those
older plans.

And, from what I remember, early nights and weekends (which is what
I'm assuming the OP is talking about) was an additional $7.00 with
AT&T Wireless, they just built that cost into the plan itself.

I had to switch to Cingular from AT&T when I wanted to upgrade my
phone. The first month of my new billing they forgot to add my
corporate discount. The second month they forgot to add my text
messaging plan. The 3rd month they again forgot to add my corporate
discount and when I called them they tried to tell me I had to call
every month to get it added, but lo and behold the 4th month it was on
my bill again and has been ever since (going on 2 years now).

Sometime around 18 months I upgraded my text plan and the first bill
after that reflected the new package. The 2nd bill was mysteriously
back to the old text plan. At that point I decided I didn't want the
new plan anyway, but the level of mistakes I've seen since switching
to Cingular have been astounding. When my contract is up I'm going to
Metro PCS, maybe they'll be better. Good luck getting them to fix
this!

cinguliar? grow up lady.

they changed their policy and they can legally do that anytime they
want. there are other companies that do offer what you want, so why
don't you switch to one of them?

I was cracking up that you completely repeated the "perfect customer"
schpiel, word for word, but your letter still rambles and I hate to
say, you aren't giving any proof that you are entitled to these
"unending free nights and weekends starting at 7 pm." Just your word
is not enough.

& just out of curiosity, if you couldn't help it that you were
"standing over the shoulder of the clerk who didn't type in" the
correct information WHY DIDN'T YOU SAY SOMETHING THEN?????

Here is something people never seem to grasp:
"I had fulfilled my contract and I am a perfect customer"

It is expected that you fulfill your contract and pay on time. It is
not the exception to the rule. You are a NORMAL CUSTOMER.
A "Perfect Customer" pays early, pays more than they owe, and refuses
the free phone or any discounts. A perfect customer does not complain
when something does not go their way. You are only a customer not a
perfect customer.
You are only as important as your wallet, nothing more.

Another perfect example of why you should never write complaint
letters when angry.

I have hot news for you - - Cingular is now owned again by AT&T - -
your world delivered.

Who promised you nights and weekends free "to keep your business"?
AT&T doesn't make special arrangements with specific customers - -
they offer pre-packaged agreements/contracts - - nothing more - -
nothing less.

You can scream "loyal customer" all you want and threaten to take your
business elsewhere at which time AT&T will charge you an early
termination penalty.

"Perfect customer"? Something tells me that AT&T may not agree with
this statement.

Why, oh why do people think it's appropriate to make snarly, sarcastic
comments in a business letter to a company they are asking for
something from? Do you think anyone ever says, "Oh, look, this one
has an attitude, let's do what ever we can to help them out!"?

Oh, and "perfect" customer? Let's face it, a "perfect" customer to a
company is one who pays whatever they bill on time, never cares about
policy changes, and never resorts to snide comments.

The "cinguliar" is inappropriate for a business letter. It's really
not in your best interest to be nasty and then demand something for
free. How would you respond if I called YOU names and then demanded
you give me something for free? Not so well, I imagine.

If you already made the switch over to Cingular, your contract has
been renewed for another 2 years. What I found out when I worked for
AT&T when it switch over to Cingular was that you paid more for less,
and that the contract were completely different. If you were into you
contract by 6 or 12 months and finally made the switch over to
Cingular you were automatically switched into another 2 year contract.
AT&T was making it there sole purpose to get as many customer to
extend there contracts know that they will end up with new 2 year
contracts with Cingular. It was a push that the reps had to offer.

I think that the biggest failing of the cell phone industry is that
they seem to intentionally promote churn, which is what happens when a
customer goes from one carrier to another every contract term. They
seem to be trying to combat this with ever lengthening contract
lengths, and they are completely missing the point. I am not one that
believes that anyone, myself included, deserves something for nothing,
but when a customer is guaranteed a better deal for defecting to your
competitor it would seem the smart choice is to find a way to get them
to stay. Too many times in my time as a sales rep for one of the big
five, I had existing customers request things I just wasn't able to
give them, only to lose them to a competitor. Hopefully someday they
will get the picture. Until then, feel no loyalty. Go with the best
deal. If it isn't Cingular/AT&T, by all means look elsewhere.

I have to admit, I don't get the joke about "Cinguliar, oh , sorry,
Cingular." It sounds surly, though, and surliness is not the best way
to start off your request.