Cheated by Circuit City's False Advertisement

I went to this exact same Circuit City and I also purchased video
games. There were pre-owned ones that were marked with a half-dollar
sized sticker stating pre-owned. Although, they are shrink-wrapped
just like a new game. I would check and see if it had that sticker.
The used games were 10% more off than the new games. You might check
and see if you got the correct price. It was a good deal, but that is
the risk you take when purchasing from a liquidation sale. Chalk it up
to a lesson learned, sometimes a deal isn't really a deal.
Unfortunately, since they are going out of business, they clearly
don't care as long as they got your money. It was funny because
tonight as we walked out of the store, the security at the front of
the store was playing a Nintendo DS. My husband joked that he stole
everything in the bag. The guy said "ok, have a good night", never
once looking up from his game. lol

It's my understanding that all sales are final. There's really
nothing that you can do about this. Sorry!

Circuit City can't do anything for you, and they won't do anything for
you, because they are in liquidation.

As such, the liquidation company is running the show.

To give you an example of how liquidation companies operate, here's an
example from the book "Pretending You Care" by Norm Feuti, a
cartoonist who went through a liquidation:

The liquidation company guy gave Norm and his fellow employees a phone
number to give to customers who complained about not being able to
return anything, and told them "If anyone gives you crap, just have
them call me at this number. It goes to a dummy voice mail that I just
delete every day. I don't even listen to it. (Bleep) them, they can
read the signs."

Some Circuit City stores do sell used games, they are in their own
separate section away from the new games. The only indication they are
used is either a red round sticker that says "pre-owned" or a white
rectangle sticker that says the same thing.
With the complete mess that is being made by browsers, it is possible
they got mixed up with the brand new games.
Used games are supposed to be in the plastic cases, but if they were
not the sticker could have been ripped or fallen off.
As long as they work, I don't really see what you're complaining
about.

you can register your Littlest Pet Shop: Jungle with Electronic Arts @
www.ea.com it has a register game link on the left side.the game Viva
Pinata Pocket Paradise is by THQ and can be registered at there site
www.thq.com with a register my game link on the left side of the
screen

That is just how it is. There IS no Circuit City anymore, so I doubt
anyone will get this message.

It does serve as a warning for others to check anything very
carefully, because all sales are FINAL.

In rereading your letter, I see that it is documentation that is
missing. If the games work, just enjoy them. I haven't registered a
piece of software in years (unless it was necessary).

Don't blame Wells Fargo. Blame the last CSR's from Circuit City,
before they lost their jobs and left the building, for leaving such a
thing on the shelf. All the liquidators do is come in and sell
whatever they see. They aren't going to open the boxes beyond what
you saw when you bought it. If you didn't notice it, there is no way
they would.

Although I think the other posters are right in that Circuit City
probably won't do anything to make amends, it's a good thing that you
posted on here to warn people. As someone else mentioned, if you buy
anything from them right now have them open it at the register. I was
watching the news the other night and a lady had called in complaining
that she had spent $250 for a camera from Circuit City and when she
came home and opened the package it was filled with garbage. Of course
they will not refund her money and she has no recourse. So anyone
thinking of taking advantage of the sale needs to be very careful.

Maybe they WEREN'T used. Maybe Nintendo just forgot to put the stuff
int eh case. It happens. Try contacting Nintendo and see if they
will send you new stuff.

I don't register my games at all. I don't see the point.

I didn't think CC sold used games.

Unfortunately I don't think their gonna do anything for you. Circuit
City as you know it is gone. The liquidators don't care and certainly
won't do anything for you.

A tip for everyone: check the merchandise before you buy it. If it's
sealed, then have them open it at the register BEFORE you buy it.

Does a company that's being liquidated care if you have a complaint?

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Circuit City is no longer calling the shots and has no money to refund
anyone for anything. Everything is now in the hands of the
liquidators, and I don't think they are particularly friendly folks.