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 Circuit City Made Black Friday Enjoyable!
Posted Fri November 23, 2007 12:00 pm, by Melissa S. written to Circuit City
Write a Letter to this Company | Rate this Company
Today, Black Friday of all days, I went to my local Circuit City in Exton, Pennsylvania. I did expect it to be rather busy (only the busiest day of the year!) but I was pleasantly surprised to see how efficiently the store was run to minimize crowds and long lines.
One thing I found to be very helpful was the fact that there was a line to get in, due to occupancy. While most people might find this annoying, I thought it was great because the line actually moved pretty fast, and I only waited for about 5 minutes. The wait was totally worth it because the store was not overcrowded and it made the entire experience enjoyable.
I also want to point out how helpful two of your employees were today, despite the busyness. Jared, who works in TVs was extremely helpful to my mom who doesnt know a thing about TVs and wanted a plasma. And Brian, working in Camera's was extremely helpful and pleasant to work with.
I think that the reason this day went so well is because the team worked together and it was obvious that they put some time into planning this day out.
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by The little Pie is almost done cooking! Posted Sat November 24, 2007 @ 9:54 AM
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Sounds like Circut City had a great game plan. Thanks for recognizing
the store's efforts, and those of Jared and Brian.
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by MA Loper Posted Fri November 23, 2007 @ 11:27 PM
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This is so great that in spite of the busiest shopping day of the
year, CC didn't lose their focus.
This is a terrific letter and a great example of one team's ability to
remain professional even in the most stressful circumstances.
THANKS!
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by Gino Posted Fri November 23, 2007 @ 10:42 PM
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Excellent Complement letter! It's especially nice to name those who
helped and to relay how well the line system kept things going
smoothly. I know the anxiety level of people waiting is difficult for
the employees to deal with and they really helped make this a consumer
friendly event.
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by Bill R Posted Fri November 23, 2007 @ 7:47 PM
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Melissa
Nice letter catching these folks in action.
On the chance that your letter might not trickle down from corporate
to the local store I might suggest that you shoot a copy to the Store
Manager so it can be shared with the "do gooders".
Again, Nice letter.
BillR.
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by Susie Q Posted Fri November 23, 2007 @ 7:43 PM
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Wow, its good to hear you had a good experience at Circuit City. The
one I went to this morning was awful- no organization of lines,
employees who had no clue what was on sale or how to direct the line
flow.We go there every year and this was by far the worst experience
we have had there. At least someone had a good expreience with CC. I
hope the employees you mention get kudos.
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This is a fantastic complimentary letter! You described how efficient
the line was moving proving how efficient it was run today.
I hope they give the credit to the two employees you mention too.
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I definitely can't say the same.. Look at my feedback for what I just
went through at Circuit City on McKnight Road, Pittsburgh.
GREAT WAY TO START THE 2007 HOLIDAY SHOPPING SEASON is the heading...
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