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FINAL ATTEMPT Before Escalation -- CitiBank Closed Account with 100% Positive Payment History
Posted Sun January 14, 2007 12:00 pm, by Paul H. written to Citibank N A
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Dear CitiBank:
Recently, I was notified my account wouldn't be renewed beyond its expiration (i.e. closed). The letter cited several frivolous reasons, even though:
- I've had this account since November, 2004 (2 years)
- I've paid on-time, 100% of the time
- I've never had any collection accounts
- I have 14 accounts on my credit reports with 100% on-time payment history
I responded with a rebuttal letter and received a form-letter response saying it couldn't be reopened because of utilization.
I think you'll agree carrying a $420.00 balance is not high. The only reason utilization appears high is because my credit limit is $500.00. If my credit limit were $1500, utilization would only be 28%.
Moreover, I'm carrying the balance because this card is one of my lowest-APR cards.
I can only assume my account was closed because I asked for a CLI. I *did not* ask for it intending to rack up a high balance. I asked for it, because:
1. I never asked for a CLI, and it was long overdue after having this account 2 years
2. I received 2 auto CLI's on another CitiBank card because of positive history
3. I wanted to improve my utilization (by paying down balances and increasing my limits) so I'll get a better rate on an auto refinance later this year.
Because this account now reflects "Closed by credit grantor" on my TransUnion report (and presumably, EX and EQ will follow soon), this adversely affects my credit, when I have done nothing to merit this closure.
My request is simple:
Reopen this account and report it as "Open" to the three credit reporting bureaus.
Because I have 100% on-time payment history on this account, I would also appreciate a reasonable guideline credit limit increase.
If you cannot reopen this account, please be advised I will escalate this dispute until it is amicably resolved. I will notify my personal contacts within the Colorado Attorney General and Governor's offices as well as the Better Business Bureau, RipOffReport.com and the Federal Trade Commission.
Thanks for your time and I look forward to your prompt response.
Best Regards,
Paul
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by middleclassdad Posted Mon January 15, 2007 @ 2:47 PM
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these guys are crooks
they lure working class people into excess debt to trap them into high interest rates
there are no more loan sharks because the banking industry can now practice usury - legally
our laws to protect the common man from this are a joke (which is the fault of democrats AND republicans who have looked the other way for nearly two decades)
when they weren't successful in luring you into this trap , they dropped you
the low interest rates are the lure - since you didn't fall for it, they don't want you to keep getting the low rates
other comments here may be valid but the bottom line is the low interest rates are a lure -- based on the fact that you didn't fall into the trap OR meet some other high and mighty criteria, they no longer want you to get the low interest rate (which was NEVER anything but a trap)
Good for you that you didn't fall for it -- then you would be paying 22 % or more on your 501 dollar balance (plus excessively high fees for overlimit etc.)
count yourself lucky and burn the cards (after you cut them up)
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Once again
by Courtney C Mon January 22, 2007 @ 7:02 AM
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by JuliePie Posted Mon January 15, 2007 @ 10:10 AM
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Sounds to me like the other 14 accounts on your credit report are what's getting you into trouble. Citibank is probably afraid that you've bitten off more than you can chew, and if they give you a CLI, you could also be getting the same from your 14 other accounts and that could put you at risk.
I also have a Citibank card, and they continue to give me CLIs without me even asking. This is probably because I only have 5 other lines of credit on my report. Too much credit does not equal good credit. It actually has an adverse effect, even if you pay on time.
My suggestion to you, if you value your Citicard the most, would be to close out a lot of these other lines of credit. There has got to be some that you aren't using. Closing them on your terms will not affect you negatively.
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by calm Posted Mon January 15, 2007 @ 1:23 AM
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I believe that the entire point of having a contract expire is that neither party is obligated to continue the relationship.
It doesn't even matter what the "frivolous reasons" are -- they could close your account because they think your trousers are too short and you're showing an unseemly amount of ankle.
But at least at the moment the issue is utilization. Here's the thing: how much debt you have is relative to your credit limit, not to other people's credit limits. You owe them 84% of the amount they'll let you owe. The fact that $420 doesn't seem like a lot of money to you is irrelevant. The fact that it would look better if your limit were $1,500 or $1,500,000 doesn't matter, because those aren't your credit limits.
I do rather admire your chutzpah in responding to their decision not to keep you at the current credit limit with a request that they take you back with a higher one. But while it's an audacious thing to do, I think it is also futile. They don't want you to have the credit card, and you, the AG, the Governor, the FTC, the BBB, and RipOffReport can't demand that they give you one anyway.
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by Gino Version 1.2 Posted Sun January 14, 2007 @ 11:26 PM
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Sorry Paul,
Threats and name dropping and bullying and not being forthcoming on what YOU consider "Several Frivolous reasons" then offering four lame excuses why they should reconsider....eh, in a nutshell, I wouldn't hold my breath waiting for a favorable response.
Citi Bank can weigh their risks and do what they want to protect their interest. Until you're paid in full, They OWN you, they make the calls.
Of course if we know the "frivolous" reasons, then it may make it easier for us to see the big picture....
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by Venice Posted Sun January 14, 2007 @ 7:16 PM
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"I will notify my personal contacts within the Colorado Attorney General and Governor's offices..."
I'd love to hear their responses, if any.
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by S. Brown Posted Sun January 14, 2007 @ 5:30 PM
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I seriously doubt in view of the fact they have closed your account (for "several frivolous reasons") that they are going to turn around, re-open it and triple your credit limit due to your demands and threats. It appears that you no longer meeting their lending criteria and they no longer want you as a customer.
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