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Please help remove a dispute from my credit report

Posted Thu May 10, 2012 12:22 pm, by Michele L. written to Citibank N A

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I have been trying to reach the Citibank Credit Bureau Dispute Unit as I am trying to remove an "acct is in dispute" from my credit report. I am in danger of losing my house and am trying to refinance, but am being told that Fannie Mae will not allow you to do so unless a dispute is removed from your report. I called Citibank customer service and they told me they couldn't help me but to fax a copy of the report with an explanation to 1-866-713-5028 and I should hear something in 1-2 business days. It is now 5 business and haven't heard anything. I could lose the commitment the bank gave me to refinance in a few days.

I need someone from this unit to contact me so I can have this removed. Fannie Mae is requiring a letter from Citibank stating the dispute has been removed. The account has been paid off since 2006 so I'm even surprised it is still on there. I also found a fax number online 1-605-330-6780, and was thinking of faxing there as well.


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by Michele L. Posted Tue May 15, 2012 @ 9:49 AM

I am happy to report that I received a letter in the mail from
Citibank saying that they will delete the account from my credit
report and they forwarded this information to Equifax, TransUnion and
Experian. I am extremely satisfied with their turn around. It seems
that the 1-866-713-5028 phone number was the correct one. The total
turnaround time was a week. Not bad considering I had read it could
take months.

Thank you....I hope this information could help others.


need your help by Claudia E. Mon June 10, 2013 @ 12:08 PM
by Heather S. Posted Thu May 10, 2012 @ 6:51 PM

Actually, (I work in the mortgage industry) what happened is that she
probably had a dispute with the creditor that she filed in 2006.
Obviously the dispute was resolved becuase she paid the account but
the credit bureaus never updated her reports saying dispute resolved
(which they are supposed to do within 30 days I believe). We've seen
several of these "lingering" disputes where the customers response is
"what, I disputed a that years ago and it's all taken care of". The
customer has no way of knowing until they apply for credit that the
credit bureaus still show the account in dispute and Fannie Mae does
require that the dispute be removed. The only way to do that is the
get a letter from the creditor (which makes no sense to me since the
consumer initiated the dispute) and the lender has to do a rapid
rescore (or wait 30 days for the bureaus to update). It's costly and
very aggravating. The reason for the guideline though is that when an
account is "in dispute" that tradeline is not factored into the credit
score so you could realistically dispute all your bad credit, pull a
report immediately and get a much higher score than what you really

One suggestion to the letter writer though, if you are not doing a
"HARP" refinance (which you probably likely are) you can switch it to
Freddie Mac and run their system. They usually have more flexibility
on this matter. However, if you are doing a HARP loan that is not an
option for you and I'm sympathetic to your problem. :-(


by Bill R. Posted Thu May 10, 2012 @ 5:21 PM

Michele L.,

AS I understand it the 7 year clock starts ticking when the account
goes into collections or as of the date of your last payment. In this
case my guess is this account is as yet to "age off" your report which
would appear to oocur sometime this year.

Stop back and let us know the rest of the story.



by PepperElf Posted Thu May 10, 2012 @ 12:32 PM


In a nutshell YOU will have to contact the credit reporting companies
(experian, equinox, transunion) IN WRITING (snail mail) to dispute the


You're incorrect.. by fishbjc Fri May 11, 2012 @ 10:42 AM

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