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Citibank Interest Rate Increased Without Cause
Posted Thu September 10, 2009 12:00 pm, by Sherry S. written to Citibank N A
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I have been a Citibank Visa customer for over 10-years. I have had a fixed rate with Citibank on my Visa for the last 6-years of 7.99% and was told that rate would not change unless I was in default or late on a payment etc.
Last week I received a letter in the mail notifying me of a change in my terms. My rate will now be 14.99% variable! The reason was basically due to the economy being down and Citibank raising all interest rates. I have perfect credit and have always been a loyal customer to Citibank. My Citibank Visa is the ONLY card I use.
When I emailed customer service, the only reply I received, is that I am welcome to opt out if I don't like it. What terrible customer service! I really do not feel like a valued customer after many years of being a Citibank Visa customer.
I would like Citibank to put my rate back to 7.99% fixed as they promised. I've kept my end of the agreement, they should practice good business and keep their end of the agreement to honor my promised fixed rate. If they do this, I will continue to use their card. If not, I will not use it until the account closes for inactivity.
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by Mack I. Posted Sat November 21, 2009 @ 1:37 PM
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Here's the best free advise you'll ever get:
Close out any and all accounts with CitiBank,
and move on.
They aren't worth the cost of the powder it would take to blow their brains out.
Well, i.e., if they had any brains.
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by Just Jeffrey Posted Fri September 11, 2009 @ 11:56 AM
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Many years ago, a credit card company told me the following: "you are borrowing OUR money. That means you play by OUR rules. When you are the one lending people YOUR money, you can set the terms."
Now, this was the only problem I've ever had with a credit card company. But it highlights an important point: you are using their money. Even if you pay the card off every month, they are giving you a loan. Luckily, if they change the terms, this is an easy loan to walk away from. Just pay it off. Even if that means using a balance transfer to another card.
This said, I'm curious about two things. First, you say that you were told that your rate would not increase. Told? Or was this in writing? If it was in writing, then you definitely need to hold them to it. However, as many people found, what it actually says in writing is that they can change the rate and terms...
...and this bring me to the second thing...
...but they need to give you notice and an chance to turn down the change.
When they say "opt out," does this mean "pay off the card and stop using it" or does it mean "since you've asked, you don't have to comply with the latest terms"?
That second one seems kind of odd. Why would they let you opt out? Well, they are being tricky. Specifically, they know that most people won't call, so that's an agreement to a unilateral terms change. For the few that call, they are willing (as they have to, by law) to let you keep your old terms.
All of this said, if you are able to pay off the card each month, the interest rate shouldn't matter. I say "if you are able" because not everyone is.
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