HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Citibank Interest Rate Increased Without Cause

Posted Thu September 10, 2009 12:00 pm, by Sherry S. written to Citibank N A

Write a Letter to this Company  |  Rate this Company


I have been a Citibank Visa customer for over 10-years. I have had a fixed rate with Citibank on my Visa for the last 6-years of 7.99% and was told that rate would not change unless I was in default or late on a payment etc.

Last week I received a letter in the mail notifying me of a change in my terms. My rate will now be 14.99% variable! The reason was basically due to the economy being down and Citibank raising all interest rates. I have perfect credit and have always been a loyal customer to Citibank. My Citibank Visa is the ONLY card I use.

When I emailed customer service, the only reply I received, is that I am welcome to opt out if I don't like it. What terrible customer service! I really do not feel like a valued customer after many years of being a Citibank Visa customer.

I would like Citibank to put my rate back to 7.99% fixed as they promised. I've kept my end of the agreement, they should practice good business and keep their end of the agreement to honor my promised fixed rate. If they do this, I will continue to use their card. If not, I will not use it until the account closes for inactivity.


Reply



Log In/Create an account | 5 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by Mack I. Posted Sat November 21, 2009 @ 1:37 PM

Here's the best free advise you'll ever get:
Close out any and all accounts with CitiBank,
and move on.
They aren't worth the cost of the powder it would take to blow their
brains out.
Well, i.e., if they had any brains.

Reply

by Just Jeffrey Posted Fri September 11, 2009 @ 11:56 AM

Many years ago, a credit card company told me the following: "you are
borrowing OUR money. That means you play by OUR rules. When you are
the one lending people YOUR money, you can set the terms."

Now, this was the only problem I've ever had with a credit card
company. But it highlights an important point: you are using their
money. Even if you pay the card off every month, they are giving you
a loan. Luckily, if they change the terms, this is an easy loan to
walk away from. Just pay it off. Even if that means using a balance
transfer to another card.

This said, I'm curious about two things. First, you say that you were
told that your rate would not increase. Told? Or was this in
writing? If it was in writing, then you definitely need to hold them
to it. However, as many people found, what it actually says in
writing is that they can change the rate and terms...

...and this bring me to the second thing...

...but they need to give you notice and an chance to turn down the
change.

When they say "opt out," does this mean "pay off the card and stop
using it" or does it mean "since you've asked, you don't have to
comply with the latest terms"?

That second one seems kind of odd. Why would they let you opt out?
Well, they are being tricky. Specifically, they know that most people
won't call, so that's an agreement to a unilateral terms change. For
the few that call, they are willing (as they have to, by law) to let
you keep your old terms.

All of this said, if you are able to pay off the card each month, the
interest rate shouldn't matter. I say "if you are able" because not
everyone is.

Reply

by brookeanne Posted Thu September 10, 2009 @ 6:51 PM

I had the same problem with a Chase visa. I had intrest rate of 7.99
for over ten years.

Mine increased to 12.99. I called them and the only responce was due
to the econemy(not spelled correctly) I also was never late plus I
have never sent a minium payment.

I have put my card up and will not use it again unless an emergency
arises. If I do use it I will be paying total balance each month. I
have read where u shouldn't cancel the card. This will increase your
credit score by keeping the card and using it occasionly to keep it
active.

Reply

don't allow the account to close by j l. Thu September 10, 2009 @ 9:43 PM


I paid it off... by Shaelynn Thu November 5, 2009 @ 10:36 AM




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2012 © All Rights Reserved PlanetFeedback.com | Web by Cicada