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Watch those folks at Citibank like a hawk!

Posted Wed November 8, 2006 12:00 pm, by J P. written to Citibank N A

Write a Letter to this Company  |  Rate this Company


Here is what you did:

Two months ago you called me to tell me that two unauthorized transfers were attempted on my card. You did not provide me any additional details on these transfers and they never appeared on my account. For all I know, they never happened. You urged me to cancel my card and get a new one. I agreed. You sent me a new card with a new account number. All other information on the account was the same. The new account numbers remained linked to my checking account with no disruption. Payments were accepted as transfers from linked checking.

But wait. I just noticed that all did not remain the same, did it? You surreptitiously and underhandedly moved my due date ever so slightly up by two days from the 3rd or 4th of the month to the 1st. The statement closing date remains the same.

Why the change? Why it's the end of the year and you must be getting tired of my on-time payments at only 2.99% APR.

Congratulations then, your scheme has succeeded. You have now conveniently charged me two late fees and moved my rate up to an extortionist 22% all by just sliding that due date on me.

So, if you mean anything you say about my "excellent record as a customer" when sending me balance transfer offers on a daily basis and calling me at dinnertime, you will set my due date back to where it was, my APR back to 2.99% and remove the late fees which I find fraudulent. I expect this to be done immediately or all of my banking activitiy with you will cease very, very fast robbing you of any future interest rate profit.


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by Ethics Posted Tue February 19, 2008 @ 11:23 AM

To whom it may concern:
I have a right to know who lied to the dfeh
I, Damari Stratford filed a complaint with the DFEH, Ann Luekeman did
the investigation. After the case was closed I requested a complete
copy of all materials submitted to the DFEH at Ca. Dept. of Fair
Employment and Housing, 111 N. Market Street, Suite 810, San Jose, Ca
95112. When I received the copies, the names of the employees and the
attorney at Citibank were crossed out in black ink. I feel I have a
right to know who said what and why they lied about me. I feel I have
a right to know the name of the attorney submitting these false
statements about me. Please forward me a copy with out the names being
crossed off, at no charge to me since I have already paid for a
complete copy. I have reported these people to the New York Bar
Association and I can't go forward without the name of this lawyer
which submitted false statements.
I am not pursuing a complaint against the DFEH, as the Attorney
General's Office has asked me, I simply want the attorney General to
ask Ann Luekeman for the name of this attorney so I may file a
complaint for unethical and unprofessional conduct by Citibank lawyer
and employees, again the DFEH made their decision with false
statements from Citibank employee Kathleen Munoz and Jeff Ursino,
which were the two people interviewed by Ann Luekeman.. The Attorney
General, Edmond G Brown suggest that I contact the California State
Bar, the DFEH director and my California Legislature representative
and although I have contact the Governor, Senator Boxer, Assemblymen,
Mayor, President, Office of OTS and many, many others, no one has
stepped up to help me. I have been asked by the following agency for
the name of the attorney in question for unprofessional conduct:
State Bar Of Nevada, Rob W. Bare, Bar Counsel, on 10/15/07
The State of New York ,Supreme Court Appellate Division, Third
Judicial Dept., Albany, NY, 12207-2109 has forward my letter to ,
Diane Maxfield Kearse, Chief Counsel, Grievance Committee for 2nd
& 11th District in Brooklyn, NY 11201
On 10-10-07I I was sent a letter form, Louis Romaine, Investigator at
Renaissance Plaza, 335 Adams Street, Brooklyn, NY asking for the
complete name of the attorney in question but since his/her name were
blocked out I need this information sent to either him , me or both.
Thank you,
Damari Stratford
1291 Ord Gove Ave
Seaside, Ca 93955
I strongly feel I was fired for putting my daughter first, please help
us reach our goal of 100,000 signatures.
What kind of manager fires you while ill?
Thank you, Damari
How did Citibank make the list of the:
"BEST 100 companies for Working mothers"?????????
Court date is coming up on June 14,2007
All signatures will be forwarded to Senator Barbara Boxer
Why does Citibank lie to clients about firing me? They have told their
clients that I left to work for my husband, that I am on vacation,
that I don't work Saturdays, anything but the truth. They even lied
about me calling in sick yet my time card proves I was there and my
time card was approved by the supervisor.
Please help us, how does the little guy fight Corrupt American
Companies?
Working mother and Citibank ethics
Working mother at Citibank, how did they make the list of the "Best
100 Companies for Working Mothers? Fired for putting daughters needs
first? Fired via UPS, 12 days before Christmas?please forward to
anyone that could help us, thanks.
Keep this story going so we can get help. Tell a friend to tell a
friend, how else can the little guy fight corporate America?
Please help us if you can along with the Senator, this letter was sent
to the Senator:
To: Senator Barbara Boxer, Feb. 18, 2007
Also: Jason J Chan,
1700 Montgomery Street, Suite 240
San Francisco, Ca.94111
Regarding your letter of February 5, 2007, thank you. You state that
you will submit a formal inquiry to the U.S. Department of Labor (DOL)
and that this may take up to 4-5 weeks. In that case I have taken the
liberty to put together this binder as to hopefully speed up the
process or maybe just so you have it to review.
In this binder I can show the Jeff Ursino was not fair and equal to
all the employees and although others violated policy I am the only
one he fired. Citibank did not follow their own policy much less that
of the Ca. Labor laws and codes.
I don't believe that Citibank has been honest with their clients as
well as the DFEH and DOL. Citibank did not submit a new statement
regarding 11/15/05 to the DFEH and seem to stand behind their " bad
Information". I worked the day they state I called in and supposedly
stated that I would be out the rest of the week, not true. What else
is branch 915, Jeff Ursino, Kathleen Munoz and their corporate
attorneys in New York willing to lie about?Please help us get to the
truth about why Jeff really fired me. Why does Citibank stand behind
Jeff and his lies and much more? The teller that left about $10,000.00
out is still working their and to my knowledge was not written up and
yet this was worse for the bank than me just wanting to care for my
daughter and having my doctor call in for me.Jeff made error after
error with the write ups and the firing procedure of Citibank. Why did
Jeff Ursino and Citibank feel I wasn't worthy of an exit interview?
Why was I fired at home and not at my place of work? Why was I not
given a verbal or informal warning as is Citibank policy?
Please go through or have someone review my notes and proof of their
dishonesty. Please help us and all those wrongfully terminated by
corporate America.. It is time for Corporate America ethics Reform.
Senator Boxer if I had been a bad employee I would have just walked
away but I wasn't. I have letters from clients that truly appreciated
me and my work and even Citibank has acknowledge that I was great for
the Carmel branch, so why fire me and throw me out like yesterdays
trash? Because Jeff Ursino just didn't like me and was out to fire me
from the moment he threaten me with job abandonment before I had ever
missed a Saturday. Why? As I told Dr. Lowell and all the other doctors
I have seen, "this just doesn't make sense!" I have spent the past 14
months fighting for my rights, please help me and my family, we need
more moms like me that want to be their for their children and
teenagers are children.
I look forward to hearing from you, thank you so very much for writing
back or at least someone from your office, thanks Jason J. Chan.
Sincerely,
Damari Stratford
Home 831-583-9077 Fax 831-393-9464
AS OF 4/21/06 SENT TO THE GOVERNOR
I SPOKE WITH THE EMPLOYEE RELATIONS DIRECTOR OF CITIGROUP TODAY, IT
WAS ADMITTED THAT THERE WAS SOME WRONG INFORMATION GIVEN TO THE DFEH
REGARDING THE 15th and17th OF NOVEMBER, 2005. CITIBANK WILL BE SENDING
IN A "NEW' RESPONSE DUE TO NOT DOING THE INVESTIGATION THOROUGHLY THE
FIRST TIME. SO WHAT ELSE ARE THEY NOT DOING THOROUGHLY OR ETHICALLY?
THANK YOU
As of 2007 they never submitted the correct information
A BETTER EXPLANATION Mother fired by Citibank for no good reason
I am searching for an Employment Attorney willing to work on a
contingency basis. I was fired while I was out sick, the managers
states in a note added to my personnel file that he had called me to
see if I would be coming into work on Dec. 13th but yet with my letter
of termination he returned to me the faxed in doctors note, faxed in
at 3:44p.m. on 12/12/05 by my doctor, which clearly stated that I
would be out from 12/12-12/16/05. He sent me my letter of termination
thru UPS, which arrive on 12/15/05. The manager knew that I was out on
work related stress and I had a workers comp case pending. The manager
states that I was fired for not complying with my warning and I asked
how I could comply if I wasn't there to comply so then I get a letter
from HR stating that I was fired for failure to follow the call in
process but my doctor had called in for me on the 12th due to my
stress level and blood pressure. The doctor had spoken to the
supervisor on the 12th so they were aware that I wouldn't be in on the
13th and my doctor has the notes on my file that she had made a call
in for me. Citibank did not follow their own procedures when they
fired me. The EEOC has given me the right to sue and the letter
arrived on 2/17/06 so my 90 days have started. The DFEH has also
launched their own investigation which Citibank received notice on
1/23/06 and should be responding to the notice any day now, (as of
3/8/06they haven't responded). I had an outstanding performance
history with the bank; I had worked there for 4 years 2 months 6 days.
I was the head teller one of the notary and the only Spanish-speaking
teller. I have at least 40 letters of support from Citibank clients
and I can prove that the manager was not equal with all the employees
and although he was aware of the teller cooking the books under the
direction of the supervisor none of them were put on corrective action
yet I was written up for missing my first Saturday and then again when
I missed my 2nd Saturday although I had a doctors note to be out of
work due to my blood pressure and stress brought on by the manage and
the unfairness in treatment. I had been threaten with job abandonment
but at that time I hadn't missed any work long enough to be accused
for this. Citibank violated code 132A of the worker comp law and I do
have an attorney for that but they are unable to deal with all the
other issues. I have a strong feeling that the manager never told HR
that my doctor had called in for me nor did he share my doctors note
with them, he is to get approval from HR before firing me yet fired me
by 4:30 pm or so, I had also emailed him that day at 1:45 pm and
explained that my doctor had spoken to the supervisor and faxed in a
note, again he was aware that I wouldn't be in. The manager had called
my cell phone and left a message at about 10:25 am, he states that he
called because I hadn't called in a half an hour prior to my shift,
which started at 8:30 a.m., why did it take him 2 hrs before calling
me? And I would bet that the supervisor had made arrangements to have
a teller there to cover my shift since my doctor called her. Please
help my family and I. Sincerely, Damari
Please forward to anyone willing to help us, thanks>
March 8, 2007
To: Senator Barbara Boxer
Also: Jason J Chan,
1700 Montgomery Street, Suite 240
San Francisco, Ca.94111
Dear Senator Barbara Boxer,
On, 3/7/07, I received a notice from Citigroup, HR Communications Unit
in New York, regarding Corporate benefits for January 2007, I have
included a copy with this fax to you..
I am at the point that I feel this is harassment, why, because
Citibank fired me on 12/13/05. It is very upsetting to me every time I
receive these notices, it is a constant reminded of everything I have
lost due to the unfair and unequal treatment of employees by Jeff
Ursino and Citibank. I have already been sent my 401K check due to my
termination, I am not contributing to this program so why does
Citigroup keep harassing me with these notices. Remember that last
October, 2006, Citigroup sent me a letter ( 10 months after firing me)
thanking me for 5 years of services and looking forward to 5 more
years, why, they fired me. I would have made it to 5 years, as I had
no plans to leave the company, but I was fired 12 days before
Christmas via UPS. That notice was again just another reminded of what
could have been and what I have lost. Please ask Citigroup to stop
harassing me with these notices for they are very upsetting to me.
Also, on 3/7/07, I received a letter from your Director of Constituent
Services, Eric Jose Vizcaino, regarding a letter I sent you and it
states that my concerns are being forwarded to the Director of the
California Department of Fair Employment and Housing, Suzanne M
Ambrose, for her review. Again, Citibank attorneys explained to the
DFEH, how and why they fired me and as I pointed out to you in an
earlier letter, Citibank lied to them about me calling in on 11/15/05,
Citibank states that I called in and said I would be out the rest of
the week. Again this is a lie, I worked that day. Sheri Paulo,
Employee Relations manager of New York for Citigroup, had told me that
they said this due to being miss informed , when I brought this lie up
to her attention, she said that they had been given bad information
and that they would correct this by sending in another statement to
the DFEH, and to my knowledge they never did and instead stand by
their lie. I have sent you a copy of my time card for that week and
other information regarding their statement to the DFEH. Why does
Citibank tell the DFEH that I was fired and Ronan of the US Dept. of
Labor that I am still employed. They also told Ronan that they would
send me a letter explaining how I am still employed, but I never
received this letter, why? Last June, Citigroup gave me stock, which I
refused due to being fired and Chuck Prince office acknowledges
receiving my letter explaining that I had been fired and that I should
not have been issued the stock and they took the stock back. I have
also sent you a copy of that letter in the black binder which I sent
to your San Francisco office, did you receive this binder?
Please , Senator Boxer, please help us get to the truth, it is as if
Citibank doesn't know what the left hand is doing or the right hand is
doing, please help stop the harassment. How many more letters am I
going to be sent by Citigroup informing me of everything I have lost.
Sincerely,

-----Original Message-----
From: ClubMom
Posted by: Damari | Saturday, June 09, 2007 at 08:47 AM
Richard, Perhaps you could explain what it is that Digger, James,
Lonewaco, or myself posted that you find "discreditable."
Posted by: California YankeeCalifornia Yankee | Friday, February 23,
2007 at 01:40 PM
After researching the article about citibank assisting illegal aliens
was no way to be true in my findings, unless proven otherwise I will
find your California Yankee discreditable.
Posted by: Richard Provencher | Friday, February 23, 2007 at 08:52 AM

The Monterey County Herald
Attn: Herald Executive Editor, Carolina Garcia
8 Upper Ragsdale
Monterey, CA 93940
cgarcia@montereyherald.com
(831) 646-4306

Ms. Garcia,

I have attempted through several sources to clarify my position
regarding my unfair treatment by my previous employer, Citibank. I had
no previous plans to leave my position as Head Teller at the Citibank
branch in Carmel. After 4 years of employment with the company, the
unfair and unequal treatment of employees led to medically supervised
work-related stress. The manager of the branch then accused me of job
abandonment which led to my termination via UPS delivery on December
15, 2005, while I was at home on medical leave.

Subsequent to my termination, I received numerous correspondences that
referenced me as terminated, no longer with the company, and as a
former employee. My 401K and pension have both been forwarded to me.
However, when interviewed by the Department of Fair Employment and
Housing, Citibank representatives reported that I was terminated due
to not personally reporting my absence, but rather having medical
documentation reported by my physician. When interviewed by the U. S.
Department Wage and Hours Division, Citibank representatives reported
on August 8, 2006, that I was still an employee of the company and
that a letter indicating such would be forwarded to me. To date, this
letter has not been received.

I have continued to be in contact with several clients that have
stated that Citibank representatives indicated that I was either on
vacation, or that I voluntarily resigned in order to work with my
husband in his new business. This is absolutely untrue. It was my
intention to continue my employment as the benefits were extremely
important to me, as well as to my family.

Clearly, there has been a gross misrepresentation by Citibank, either
to its clients or to the U. S. Department Wage and Hours Division. It
is my position that I was unfairly terminated by Citibank. The
unscrupulous behavior of Citibank and its representatives, locally and
at the corporate level, is unacceptable.

It is also my opinion that if a corporation as large as Citibank is
representing itself on a local level, the local management and staff
should act accordingly. A large part of the attraction of the Monterey
area is the sense of community that is felt here on a day to day
basis. If Citibank is allowed to misrepresent its actions to clients
and government agencies, where will the corporate takeover end?

Sincerely,




Damari Stratford
dcsbears@aol.com
dcsbears@aol.com wrote:

Subject: Re: Your message to the governor was received

THE GOVERNOR HAS WRITTEN ME TWICE AND SAID HE WOULD HELP,, CITIBANK
HAS LIED TO THE DFEH AND US LABOR DEPT WAGE AND HOUR DIVISION AND TO
THEIR CLIENTS ABOUT MY STATUS, I NEED HELP, HOW CAN I FIGHT WHEN THIS
CORPORATION IS TELLING LIES AND HAS ALL THE LAWYERS THEY NEED AND I
CAN'T AFFORD ONE. HOW MANY TIMES ARE THEY GOING TO GET AWAY WITH
MISTREATING EMPLOYEES
ON 8/8/06 RONAN FROM THE US DEPT OF LABOR WAS TOLD BY A CITIBANK
ATTORNEY THAT THEY WOULD SEND ME A LETTER EXPLAINING MY STATUS AS
STILL AN EMPLOYEE, I HAVE YET TO GET THIS LETTER, HOW LONG DOES IT
TAKE TO PUT A LETTER TOGETHER IF THEY ARE TELLING THE TRUTH?
YOUR OFFICE AS WELL AS THE FIRST LADY'S OFFICE HAS CALLED ME BUT WE
AREN'T GETTING ANYWHERE. IT HAS BEEN 7 MONTHS SINCE I FIRST WROTE THE
GOVERNOR. CITIBANK ATTORNEYS HAVE CANCELLED 2 DEPOSITIONS AT THE LAST
MINUTE THE LAST INE THEY CANCELLED WAS AFTER TALKING TO THE US LABOR
DEPARTMENT,WHY?
MY JOB WAS VERY IMPORTANT TO MY FAMILY AND I PLEASE HELP ME AND MY
FAMILY AND ALL THOSE BEFORE ME THAT HAVE BEEN WRONGFULLY TERMINATED BY
CITIBANK FOR NO GOOD REASON
WHY IS EVERYONE SO AFRAID OF CITIGROUP? WHY CAN'T I FIND AN ATTORNEY
WILLING TO STAND UP TO THEM ON A CONTINGENCY BASIS? I VOTED FOR THE
GOVERNOR AND I NEED HIM NOW
PLEASE CALL ANN FROM THE DFEH AT 408-277-1916 THEY TOLD HER THAT I HAD
CALLED IN ILL ON 11/15/05 AND THAT I TOLD THEM I WOULDN'T BE IN, THIS
IS A LIE I WORKED THAT DAY AND I CAN PROVE THIS WITH MY IME CARD, THEN
THEY SAY THEY MADE AN ERROR
PLEASE CALL RONAN AT 415-744-5590 EXT 226 FROM THE US LABOR DEPT TO
VERIFY WHAT CITIBANK ATTORNEYS SAID. THE ONLY REASON THEY OFFERED ME
FMLA IS BECAUSE I FILED FOR DISABILITY, BEFORE THAT THEY HAD PAID OUT
MY FINAL PAYCHECK, FIRED ME VIA UPS, SENT ME COBRA INFORMATION.
PLEASE HELP US PLEASE SEE THAT THE GOVERNOR GETS THIS EMAIL AND ASK
HIM TO MAKE A CALL ON MY BEHALF
CORPORATE AMERICA NEEDS TO TAKE BETTER CARE OF THEIR GOOD EMPLOYEES
AND NOT ALLOW A MANAGER WITH BAD SKILLS TO FIRE SOMEONE JUST BECAUSE
HE WANTS TO
SINCERELY DAMARI STARTFROD
MOTHER WIFE HUMAN BEING AND I VOTED FOR THE GOVERNOR
I MATTER TOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


CITIBANK IN CARMEL LIES TO CLIENTS ABOUT WHY I AM NOT THERE. THEY TELL
PEOPLE THAT I AM ON VACATION OR THAT I LEFT TO WORK FOR MY HUSBAND
INSTEAD OF TELLING THEM HAT THEY FIRED ME AFTER MY DOCTOR FAXED IN A
NOTE AND CALLED IN FOR ME TO PROTECT ME FROM HAVING MY BLOOD PRESSRE
RISE. JEFF URSINO AND KATHLEEN MUNOZ LIES TO ANN AT THE DFEH AND THEIR
LAWYERS LIED TO THE US DEPT OF LABOR. KATHLEN WAS DOING THE OVERDRAFT
ON HER DAUGHTERS ACCOUNTS AND REFUNDED HER OWN DAUHGTER MONEY WHILE
THE MANAGER WAS ON VACATION. SHE LIES ABOUT BEING FIRED FROM WELLS
FARGO, SHE LIED TO THE WORKERS COMP PEOPLE AND WILL LIE TO ANYONE.
KATHLEEN HAD INSTUCTED THE OTHER TELLERS TO COOK THE BOOKS BY HAVING
THEM PUT IN FALSE REFEERALS AND JEFF URSINO DID NOTHING ABOUT IT BUT I
GOT WRITTEN UP FOR MISSING WORK WITH A DOCTORS NOTE. THEY STATE TO ONE
AGENCY THAT I WAS FIRED AND TO THE OTHER THAT I AM STILL EMPLOYED,
THEY STATE I WAS FIRED FOR NOT CALLING IN YET I WAS RESPONSIBLE ENOUGH
TO HAVE MY DOCTOEOR CALL IN AND FAX MY NOTE IN DUE TO THE STRESS AND
HARRASSMENT BROUGHT ON BY JEFF AND CITIBANK, WHERE ARE THE ETHICS IN
THIS COMPANY


NOW THEY ARE TELLING MORE LIES TO THE DEPT OF FAIR EMPLOYMENT AND
HOUSING JEFF TELLS THEM WHY I WAS FIRED AND THEIR LAWYERS TELL THE US
DEPT OF LABOR THAT I AM STILL EMPLOYEED
PLEASE HELP US GET THIS STORY OUT TO THE WORLD IF IT ISN'T TOO MUCH TO
ASK:) HOW DO YOU FIGHT LIARS, HOW DO THEY SLEEP AT NIGHT
CITIBANK IN CARMEL 831-624-8258 CALL AND ASK THEM WHERE I AM ASK FOR
KATHLEEN AND ASK HER WHY SHE LIES THIS WOMAN WAS HAVING CITIBANK PAY
FOR HER DAUGHTER OVERDRAFTS AND HER A TELLER REFUND HER OWN DAUGHTER
MONEY WHILE THE MANAGER WAS OUT ON VACATION SO WHY SHOULD ANYONE
BELEIVE THIS UNETHICAL PERSON JUST AS JEFF URSINO THE MANAGER OF THE
CAPITOLA BRANCH LIES TO HIS BOSSES TO MAKE HIMSELF LOOK BETTER PLEASE
HELP US WE ARE RUNNING OUT OF TIME
HOW DO YOU FIGHT A CORPORATION LIKE THIS
Extra! Extra! Read all about it!
DAMARI AND CITIBANK HERE IS THE TRUTH!!
To set the record straight!
Damari was fired by Citibank in Carmel!
Damari did not leave the bank to go work for her husband!!!!
DAMARI HAD NO PLANS TO LEAVE CITIBANK!
DAMARI PLANNED ON STAYING FOR ANOTHER 16YRS.
THE BENEFITS WERE VERY IMPORTANT TO HER FAMILY!!
DAMARI WAS FIRED VIA UPS WHILE AT HOME ILL DUE TO WORK RELATED STRESS
BROUGHT ON BY THE MANAGER AND THE UNFAIR AND UNEQUAL TREATMENT OF
EMPLOYEES
ALONG WITH BEING THREATEN AND HARASSED
BY THE MANAGER FOR JOB ABANDOMENT.
SEVERAL OF
Citibank clients have TOLD HER that they have been told by the staff
at the Carmel branch :
THAT SHE LEFT TO GO WORK FOR HER HUSBAND!
THIS IS AN OUTRIGHT LIE!!!!
What else will they lie about?
Are they ashamed of what was done??
WHY DO THEY FEEL THEY NEED TO SAY SHE LEFT TO GO WORK WITH HER HUSBAND

( I DO NOT WORK FOR MY HUSBAND)
( I DO NOT WORK FOR JND PLUMBING)
(NOR AM I ON VACATION)
INSTEAD OF JUST TELLING THE TRUTH ?
IS THERE ANYONE IN THE CARMEL BRANCH THAT COULD SWEAR TO THIS? NO!
You can reach Damari at dcsbears@aol.com
ENOUGH WITH THE LIES CITIBANK!!!
IF YOU HAVE BEEN TOLD THIS PLEASE SEND HER AN EMAIL
CITIBANK TOLD
THE US LABOR DEPT WAGE AND HOUR DIVISION ,
ON 08/08/06
THAT I AM STILL AN EMPLOYEE
YET I HAVE LETTERS AND DOCUMENTS
THAT CLEARLY USE THE WORDS
TERMINATED
NO LONGER WITH THE COMPANY
FORMER EMPLOYEE
AND MY 401K AND PENSION HAVE BEEN SENT TO ME AS OF 8/24/06 I HAVE YET
TO GET THE LETTER FROM CITIBANK WHICH EXPLAINS HOW I AM STILL AN
EMPLOYEE! HOW LONG DOES IT TAKE TO WRITE A LETTER IF YOU ARE TELLING
THE TRUTH HOW CAN THEY SAY TO THE US DEPT OF LABOR THAT I AM STILL AN
EMPLOYEE YET THEY TELL THE DFEH THAT THEY FIRED ME FOR NOT CALLING IN,
WHAT IS THE TRUTH CITIBANK??????????
CITIBANK STATES THAT I WAS FIRED FOR NOT CALLING IN YET MY DOCTOR
CALLED IN FOR ME THE DAY BEFORE AND ALSO FAXED IN A NOTE FOR ME WHICH
THE MANAGER RETURNED TO ME WITH MY LETTER OF TERMINATION. THEY KNEW
THE DAY BEFORE THAT I WASN'T COMING IN SO WHY WOULD HE CALL TO ASK IF
I WAS COMING IN IF IT WAS CLEARLY STATED ON THE NOTE AND TOLD TO THEM
BY MY DOCTOR TO PROTECT MY HEALTH
JUST MORE LIES BY THE CITIBANK STAFF IN CARMEL
Posted by: DAMARI | Friday, September 01, 2006 at 08:56 AM
CITIBANK ATTORNEY TOLD THE US DEPT OF LABOR WAGE AND HOUR DIVISION
THAT I AM STILL AN EMPLOYEE AND THAT THEY WILL SEND ME A LETTER
EXPLAINING THIS TO ME BUT YET I HAVE ABOUT 9 DOCUMENTS WHICH CLEARLY
READ THAT I WAS TERMINATED
PLEASE HELP ME

AN EMPLOYEE OF CITIGROUP IS SENDING ME EMAIL WITH A VIRUS ATTACHED!
WHAT ELSE WILL THEY DO?
WHY DOES CITIBANK IN CARMEL LIE TO THEIR CLIENTS ABOUT WHY I AM NO
LONGER AT THE BANK? ARE THEY ASHAMED OF WHAT THEY DID TO ME? THEY KNOW
VERY WELL THAT I DID NOT LEAVE TO WORK WITH MY HUSBAND THEY FIRED ME
VIA UPS AND I AM ON DISABILITY DUE TO THEIR TREATMENT, THREATS AND
HARASSMENT
Why hasn't Citibank responded to the Dept. of Thrift Supervision and
what else will they lie about to the Dept. of Fair Employment &
Housing ?
Citibank Ethics?! Please post & forward my story I need your help,
please help us get this story out, please forward to everyone you
know. Why do the employees at branch 915 in Carmel, Ca., tell their
clients that I left the bank to go work for my husband, instead of
telling them the truth which is that I was fired on 12/13/05 via UPS
& their HR- Connect One system has me as an active employee out on
disability and now I am an active employee on leave of absence with
pay. So, am I fired or on leave of absence??? If I am on leave of
absence then why don't they say that instead of lying to the clients
and telling them that I left to work for my husband. I don't work for
my husband, I am not allow to work , I am ill thanks to Jeff Ursino
and Citibank treatment. Why won't they tell the truth to the clients
and what else are they lying about? Are they ashamed of what they have
done? Perhaps I should take out an AD in the local paper and tell the
community the truth myself? Why do these employees tell clients that
they aren't allow to talk about why I am not at the bank, but yet when
they do talk about it they lie!!
On 5/31/06
Sharon Law Tucker sent me her new business card and asked me to call
her because she had miss placed my phone number during the phone call
she mentioned that it was Laura Richardson which told her a few months
ago that I left to work for my husband, is there anyone at the Carmel
branch that can tell the truth???
The letter I've include with this email is from a concern client of
Citibank
My question is will the teller be fired and if not why not? This
teller left out about $10,000.00 in the unlocked front drawer 2
different times with in a two week period and had two shortages in one
year, one for $100.00 and the other for $450.00.
Where the cash drawer is concern two employees signed the vault book
stating they witness her put the cash away, obviously not true.
One of these two employees had the bank pay for her daughters
overdrafts and the manage was aware, against company policy.
This teller entered false referrals into the systems to make the banks
numbers look better and this was done under the supervision and
direction of the supervisor, when I brought this up to the manager
none of the three tellers which input false referrals were written up,
falsifying bank documents and no write up but I get written up for
missing a Saturday, why? Unfair and unequal treatment by the manager.
Where are the ethics?
As I've stated, the unethical employees still have jobs and I get
fired after the manager receives my email on 12/13/05 at about 1:45
p.m., and he acknowledges receiving it, it clearing answers his
question/comment that he was calling to see if I was coming. The email
states that my doctor had called in and spoke to Kathleen: as well as
faxing in my doctors note which the manager returned to me with my
termination letter received two days after I had been fried with no
check, with no break down explanation, no vacation pay, misleading
information and so on, note clearly stating my disability time off.
Did he read the doctors note? Did he let upper management know that my
doctor had call and faxed information?
The manager called I returned his call but he was with a client.
I requested to communicate via email and I emailed him, Kathleen and
Human Resource, so why was I fired sometime after he received my email
and the end of the day if he was just calling to see if I was coming
in and if not to contact HR? Unfair and unequal treatment.
It makes no sense. Why weren't the labor codes followed? Did he get HR
permission to fire me?
Why then wasn't my check included with my letter of termination?
Aren't I to be fired at the location which I work? Were my rights
violated when he had Kevin send me my termination letter, did he know
I was getting fired prior to me receiving my letter?
March 25, 2006 Dear Ms. Deloney,
I would like to take a moment and thank you for responding to my
comments regarding Damari and the manager. I am sure that you are a
very busy and important person and I appreciate your time. Damari is
truly missed at the bank, since her unfair termination by the manger,
the atmosphere at the bank is boring to say the least. Damari added
life and laughter and she enjoyed serving the customers. I feel
deeply, that the manager made a huge mistake in dismissing her while
she was ill. What kind of a manager would dismiss an employee while
they are ill?
As I say this, I now have further concerns about another teller name
Andrea. I was in the bank and was told that she has injured her knee
and will be out of work for about six weeks. I'm sure that Andrea has
a doctors note as Damari did, I hope that the manager doesn't make the
same mistake and decides to terminate her and mail her a letter before
she returns as he did Damari when he terminated her instead of waiting
for her to get well and return to work. Although I would understand if
he were let her go as she spends most of her time at work doing her
homework , reading and she isn't available everyday. Andrea will move
on, on her own to become a teacher, this is what she goes to school
for two days a week. By her going to school, I feel this puts a strain
on the staff. I understand that the rest of the tellers along with
Kathleen are now having to work six days a week and Kathleen is
running a window: she doesn't have the charm or customer service
skills which Damari offered the bank.
We go into the bank often and we rarely see that manager. I feel that
it would be in the best interest of the bank to find a permanent
manager as soon as possible, one whom appreciates competent employees
as Damari. Frankly, I don't understand how a temporary manager was
given the authority to dismiss an employee such as Damari with her
wonderful skills , talents and dedication to her job. Therefore my
concerns are now for Andrea whom doesn't compare with the kind of
service Damari offered your customers. As I stated before, the other
tellers spend too much time speaking to customers about personal
things and shopping on the computer instead of banking conversations.
I frequently witness them reading and eating while at their windows:
this is very unprofessional.
I feel it would be in the best interest to Citibank to launch a
complete investigation on the manager, as you stated would be done and
seriously consider removing him from Carmel. In my opinion since he
arrived the atmosphere is tense and if I can sense it I am sure that
other customers do. This manager has taken all the personal touch and
charm out of the bank and I feel the employees fear for their jobs: no
one should have to work under those conditions. Keeping this manager
at this or any branch is sure to destroy you business. Again, thank
you for your letter and taking the time to look into this situation.
Sincerely, Clifford Bagwell
In a letter dated 01/06/06,Citibank states, Pursuant to Section 1089
of the Ca. Unemployment insurance Code, regarding notification of
changes in employment status, please be advised that your employment
was terminated on 12/13/5 for failure to follow call in procedures
RE Section1089 and other codes which Citibank may have violated
Other codes they may have violated labor code section 208, 226,
226.3,201.25,2441, 2800,2802,2926,2927,6400,3602(6),3852,2922,civil
code 47(c)
I was fired on 12/13/05,it states that each employer shall notify the
employee immediately, yet I didn't find out until 12/15 as I received
my notice of termination via UPS on12/15
When I was fired I was not supplied with "copies of printed
statements or materials relating to claims for benefits by Citibank.
Citibank claims that I didn't follow the call-in procedure yet my
doctor called on 12/12 & faxed in a notice which stated that I
would be out from the 12th-16th.
Jeff claims that he called me to see if I was coming in on 12/13 at
10:25am,almost 2hrs after my shift started, he states that if I wasn't
coming in that he wanted me to contact HR to inform them of my
extended absence. How does one go from calling to see if I'm coming in
& ask me to call HR to Jeff stating & deciding that I should
be fired yet in my email to him at 1:45pm on 12/13 it states that the
doctor had spoken to Kathleen & faxed in my doctors note which he
returns to me w/letter of termination.
How does he justify terminating me? I was out on work related stress
and my blood pressure, my doctor called for me to keep my stress &
blood pressure down, as far as not calling in I had my doctor call:
the call was made for me to protect my health. Why wasn't it stated in
my termination letter that I failed to follow the call in procedure.
Why does Citibank state to the DFEH that I called in on 11/15 &
said that I would be out the rest of the week yet I worked on the that
day & the supervisor approved my timecard on 11/22. What else are
they not being honest about?
Why are the employees which falsify bank documents & break policy
still have jobs?
CITIBANK IS NOT BEING HONEST WITH DFEH THIS IS A LETTER I SENT MY
GOVERNOR
Dear Governor, First Lady and Staff,
I have been awake since 1:05 a.m. I was having a difficult time
sleeping again due to my conversation with Ann Lueckeman from the
DFEH. Ann and I spoke on 3/08/06, Citibank apparently faxed in their
reply on 3/07/06. Ann read to me some of the statements that Citibank
made on their reply Citibank states: that I called in on 11/15/05 and
that I stated that I would be out the rest of the week, this is a
lie!!! I happen to have my time card for the week ending 11/19/05 and
it clearly shows that I worked the 15th, I was off the 16th and I
worked the 17th and that I was out sick on the 18th and 19th and that
the manager approved my time. Citibank states that I refused to work
on Saturdays but they don't mention that I, unlike them, was willing
to meet them half way. Citibank is not telling the truth. To further
support that I was at work on the 15th and 17th I have my journal
notes with specific times of things that occurred on those two days.
How does an honest and ethical person fight against unethical people
who lie? How can I protect myself if I can't afford an attorney and I
can't find one to work on a contingency basis? The other night, on TV,
my husband and I heard that the government spends 4 million to train
wasp and I can't get help from The White House or our Senators or
Congress, to defend myself against a corporation which is taking
advantage and lying about this situation? The only one that has
offered to help is the Governors office and although I appreciate the
letter and the call from the Governors office this does not get me an
attorney. I have diligently search for assistance to no avail. I am
now begging for help, I can't continue to loose sleep and live on
anxiety medication; this situation is wearing on me. Again, please, is
there anything more that you or our government can do to help my
family and I, for this wrongful termination? Why is Citibank lying? I
feel like I am going to have another panic attack and I had to resign
to taking medication to calm down. This is totally and completely
unfair, unjust, wrong and no one should have to go through what
Citibank has put my family and I through. I only wonder how many other
wrongful termination's Citibank has gotten away with because people
are afraid to go up against them or just don't have the money to fight
and protect them selves? My husband and daughter are worried about me
and so am I.
PLEASE HELP US. I don't know what else to do and I don't want to give
up. Sincerely. Damari
AS OF 4/21/06 SENT TO THE GOVERNOR
I SPOKE WITH THE EMPLOYEE RELATIONS DIRECTOR OF CITIGROUP TODAY, IT
WAS ADMITTED THAT THERE WAS SOME WRONG INFORMATION GIVEN TO THE DFEH
REGARDING THE 17th OF NOVEMBER, 2005. CITIBANK WILL BE SENDING IN A
"NEW' RESPONSE DUE TO NOT DOING THE INVESTIGATION THOROUGHLY THE
FIRST TIME. SO WHAT ELSE ARE THEY NOT DOING THOROUGHLY OR ETHICALLY?
DAMARI
I HAVEN'T HEARD FROM YOUR OFFICE AS I WAS TOLD I WOULD BE CONTACTED
PLEASE FOLLOW UP WITH ME, THANK YOU
A BETTER EXPLANATION Mother fired by Citibank for no good reason
I am searching for an Employment Attorney willing to work on a
contingency basis. I was fired while I was out sick, the managers
states in a note added to my personnel file that he had called me to
see if I would be coming into work on Dec. 13th but yet with my letter
of termination he returned to me the faxed in doctors note, faxed in
at 3:44p.m. on 12/12/05 by my doctor, which clearly stated that I
would be out from 12/12-12/16/05. He sent me my letter of termination
thru UPS, which arrive on 12/15/05. The manager knew that I was out on
work related stress and I had a workers comp case pending. The manager
states that I was fired for not complying with my warning and I asked
how I could comply if I wasn't there to comply so then I get a letter
from HR stating that I was fired for failure to follow the call in
process but my doctor had called in for me on the 12th due to my
stress level and blood pressure. The doctor had spoken to the
supervisor on the 12th so they were aware that I wouldn't be in on the
13th and my doctor has the notes on my file that she had made a call
in for me. Citibank did not follow their own procedures when they
fired me. The EEOC has given me the right to sue and the letter
arrived on 2/17/06 so my 90 days have started. The DFEH has also
launched their own investigation which Citibank received notice on
1/23/06 and should be responding to the notice any day now, (as of
3/8/06they haven't responded). I had an outstanding performance
history with the bank; I had worked there for 4 years 2 months 6 days.
I was the head teller one of the notary and the only Spanish-speaking
teller. I have at least 40 letters of support from Citibank clients
and I can prove that the manager was not equal with all the employees
and although he was aware of the teller cooking the books under the
direction of the supervisor none of them were put on corrective action
yet I was written up for missing my first Saturday and then again when
I missed my 2nd Saturday although I had a doctors note to be out of
work due to my blood pressure and stress brought on by the manage and
the unfairness in treatment. I had been threaten with job abandonment
but at that time I hadn't missed any work long enough to be accused
for this. Citibank violated code 132A of the worker comp law and I do
have an attorney for that but they are unable to deal with all the
other issues. I have a strong feeling that the manager never told HR
that my doctor had called in for me nor did he share my doctors note
with them, he is to get approval from HR before firing me yet fired me
by 4:30 pm or so, I had also emailed him that day at 1:45 pm and
explained that my doctor had spoken to the supervisor and faxed in a
note, again he was aware that I wouldn't be in. The manager had called
my cell phone and left a message at about 10:25 am, he states that he
called because I hadn't called in a half an hour prior to my shift,
which started at 8:30 a.m., why did it take him 2 hrs before calling
me? And I would bet that the supervisor had made arrangements to have
a teller there to cover my shift since my doctor called her. Please
help my family and I. Sincerely, Damari
Home 831-583-9077 all calls to this number are screen please leave a
message, Cell phone 831-236-0112 Again please help us
Sheri, (4/22/06)
The reason the conversation came to an abrupt ending is due to my
frustration with this issue, yes I was upset and angry and my stomach
was turning and my chest tightening, I had it get off the phone and
calm down and I took some Xanax to calm the anxiety attack which I
felt coming on.
As I explained on the phone, I have lost 25 pounds since Jeff Ursino
first threaten me with job abandonment, I don't sleep well, I grind my
teeth , I have gone to the emergency room for chest pains and a heart
doctor and so much more. I have nightmares. From my house I see
Highway 1, a constant reminded of the unjust done to me.
I have seen about 10 different doctors and I have been given about ten
different medications, I have been seeing a therapist every Friday
since Nov. 2005 and I have only missed 2 appointments with him.
My job was very important to my family and I, I have cashed in my IRA
and 401k, my pension is on the way, I have sold some stocks at a lost
to insure I have funds and all this because I was fired and I don't
know how long I will be ill and I have bills. I have spent hours doing
paper work for things such as unemployment, disability, activating
credit protection dealing with connect one, Met Life. health insurance
and more. I don't know how my benefits are being paid, I am not being
directly billed and no one sends me the information I requested. I
have lost my employee rate on my credit card and I still have to make
payments to one of them.
Can you imagine arriving home and seeing a UPS envelope addressed to
me from Kevin Squires only to open it and find a letter from Jeff
terminating me. Every time I see a UPS truck I feel I will be getting
more bad news from Citibank. I did call him, he was with a client, I
called his cell phone, he didn't answer, I emailed him, he received it
and didn't respond but instead fired me, he lies, he returns my
doctors note which stated the time I would be off, they lie to the
DFEH, why wasn't the research done thoroughly in the first place, why
were both of my write ups sloppy with incorrect dates and information?
I wasn't fired for my performance, Jeff just wanted to hurt me more
and this was his way.
I was told that the center didn't have enough employees for some one
to have Saturdays off but even though the center is short staff he
fires me and allows Andrea to be out every Tuesday and Thursday but
yet we were short staffed. I can't believe that all of this has
happened to me for being ill and yet other employees did things that
were more of a risk to the center than being out ill.
I am sorry for raising my voice at you, I hope you understand it isn't
directed at you, it is about the situation which Jeff created. I can't
deal with more paper work and I don't trust anything Jeff or Kathleen
say, they are unethical and will say anything to make themselves look
good. At this point I will not be reading the attached Arbitration
policy which you attached to this email, I can't deal with more paper
work, I will research other avenues and continue to tell my story
since I can't sleep.
Met Life denied my long term disability but yet didn't talk to any of
my doctors and I need to deal with that and other issues. Thank you
for you time, Sincerely, Damari
SENT TO SHERI PAULO 5/01/06 Hello Sheri,
I received your phone call and all I want to know is what is it that
we need to speak about?
I don't understand what we have to say to each other. I feel that you
and Citigroup will stand behind Jeff Ursino no matter what really
happened. Jeff states that he called to see if I was coming in 2 hours
after my shift was to begin and if not to call HR. I did call him and
emailed him but he ignored that and fired me. He returned my note
which stated that I would be out and yet called to see if I was coming
in, did he not read the note he returned with my letter of termination
and did not Kathleen let him know that my doctor called in at least I
did something about it and my doctor and I were just protecting my
health. Why did they lie? You said that they got bad information and
now will submit a new response to the DFEH why not check your facts
first before submitting information to the DFEH? why, because Jeff
Ursino couldn't tell the truth.
Hope to hear form you soon. Sincerely, Damari God bless us all
AS OF 5/3/06 ==CONNECT ONE OF CITIBANK STATES THE I AM ON LEAVE OF
ABSENCES WITH PAY AND THAT I HAVE 163 HRS OF VACATION TIME 80HRS OF
HOLIDAY PAY AND 96HRS OF SICK TIME YET I HAVE LETTERS WHICH STATES I
WAS FIRED ON 12/13/05
05/06/06 ==IS THIS APPROPRIATE? SEARCHING FOR A CHAIR ON CITIGROUP
TIME, I BET HE DOESN'T GET FIRED!AND ALL THE OTHER ONES DOING PERSONAL
SEARCHES ON CITIGROUP TIME, I BET THEY DIDN'T GET WRITTEN UP OR
HARRASSED AS I DID FOR BEING ILL AND WANTING TO PUT MY DAUGHTER
FIRST!!!
ronald.a.walter@citigroup.com I am interested in buying a good
condition mid-nineteenth century Shaker rocking chair. Ron Walter
office - 212-559-4393 home - 212-752-8453 fax- 212-793-3402
given my insurance back, why? Why did Citibank wait to the last day to
respond to the DFEH and then fax in there reply with false
information, they had 45 days or so to get their facts right so who
gave them the false information and why? Why didn't they check their
facts first?
I was fired then the status was changed to active employee out on
short term disability the on leave of absence? Why was my 401k sent to
me? If I am an active employee why was the rate changed on my employee
credit card? Why did HR tell connect One that they had made an error
yet I have a letter of termination and one letter that was sent over
night to make sure that I did not return to work on 2/01/06? Why did
the bank not follow their own firing procedure? If I was fired why do
I have all that vacation, sick leave and holiday time. Why was I sent
a check for my vacation time and then they rolled over the time to the
2006 year? Why can't I get an answer to my question regarding who is
paying for my medical, dental, vision? Why is Met Life now billing me
for premiums for the Life insurance policy which I carry for my
husband and also mine?
I WAS AT COSTCO (5/17/06) WITH MY NEIGHBOR AND RAN INTO RICHARD WHITE
HE MENTIONED THAT HE HAD GONE INTO THE BANK AND MISSED SEEING ME
THERE, WHEN HE ASKED WHERE I WAS THEY TOLD HIM I HAD LEFT CITIBANK TO
WORK WITH MY HUSBAND, 5/19/06 My daughter and I were at Ross to day
and we ran into another Citibank clients, we said hello and he said
that he had gone into pay his credit card bill and when he asked about
me he was told that I had left to work for my husband, yet again
another lie from Citibank in Carmel. I gave him my address and asked
him to put this in writing and mail it to me, he said he would get the
letter out to me on Saturday
Dear Governor Arnold Schwarzenegger, 01/28/06
My name is Damari Carollo Stratford, my daughter, Leah Carollo,
attends Seaside High School and I wanted to personally thank you for
visiting the school on Friday, January 27, 2006.
My husband, Jeff Stratford and I have a small plumbing business named
JND Plumbing, Inc., we, as a company, we donated money to the volley
ball team to purchase 36 warm up uniforms for the girls. My daughter
was on the freshman team and I was team mom and proud of it. I never
missed a game and I drove to all the away games with team players in
my mini van. I made sure they had sandwiches, fruit and water for all
the away games and water for all the home games and practices.
On, December 13th, Citibank in Carmel, California wrongfully
terminated me. On, Dec. 15th, 2005 I received a letter via UPS telling
me that I had been terminated on the 13th. At the time I was
terminated I was in the middle of a pending workers comp case which
wasn't denied until Dec. 21st, 2005, this is in violation of code 132A
of the workers comp law. Also, I had been out of work since the 6th of
December with a doctor's note, 2 notes that excused me from work from
the 6th thru the 16th. I was out due do work related stress and
anxiety. My doctor called in for me, upon my request, spoke to
Kathleen and faxed in my doctors note on 12/12/05. According to HR,
Chrys Smith, I was terminated for ' failure to follow call in
procedure' on 12/13/05. My doctors note which had been faxed in on the
12th was returned to me with my letter of termination from Jeff
Ursine, acting manager of the branch. The note clearly stated that I
would be out from the 12th thru the 16th.
I went and spoke to an attorney in Salinas, California and after about
45 minutes to an hour of listening to what I had to say, they took the
case on a contingency basis. Also, I have filed a complaint with the
EEOC and they have launched an investigation on my behalf.
I was not allowed an exit interview, which is their policy, nor was I
ever asked to turn in my keys, which is also their policy. I was a
very good employee and my reviews can prove this, one of them even
stated the I
' Greatly exceeded expectations'. I was the Head teller, a Notary and
the only Spanish-speaking teller. Before some one is terminated they
are, per their own policy, to consider the employees performance. I
worked the for 4 years 2 months and 6 days.
Please take some time and read the pages I have sent you and also
forward it to your friend Oprah because when you and her speak people
listen. This situation has caused my family and I emotional and
financial burden and I need some help. Corporate America needs to be
kinder to their employees and more understanding of their personal
needs.
I am currently on disability and the legal system is too slow, I need
help now. Due to loosing my job I can no longer offer the athletes at
Seaside High School the financial support that I was willing to give
them but I will still give my time. We need more parents like me,
please help me.
DAMARI
Dear Office of Thrift Supervision.
RE: letter dated 06/05/06
Case # 0505382006
Citibank advised you that Human Resources and Employment Legal
Departments have handles this internal matter. How did they handle
this matter? They lie to clients about why I am not there. They tell
clients that I left to work for my husband, this is a lie. Lisa Austin
from Citibank Benefits departments states that when I come back to
work they will set up payments for arrears regarding my benefits yet
how can I go back to work if they fired me? Citibank states in a
letter to a former clients on 3/13/06 that they would like to thank
her for the comments on "our former" employee.
Citibank lied to the DFEH and they are telling lies to clients, what
else will they lie about? Citibank never offered me FMLA, violated
Labor codes and this is all I get?
I would like details of what was said. If Citibank will lie to the
DFEH and clients they will lie to you also.
You say you can't provide me assistance but Citibank gets away with
lies, wrongful termination, etc. I was not fired at work I was fired
while at home, ill with a doctors note. How can they get away with
ruining my life and lying to clients about it. Their Human resources
department has had me listed as terminated, then on short term
disability and now on leave of absences, so which is it? Am I suppose
to go back to work there when my doctor releases me from disability.
If I am an active employee on leave of absences then why did they send
me my pension, change me employee rate on my credit card and make me
do something with my 401k?
Would you kindly ask them what my status is ?
Sincerely
Damari


Reply
by Had enough Posted Wed December 20, 2006 @ 8:34 PM

Hi,

Your right watch them like a hawk... yes we recommend that you call
customer service and jump thru hoops to get it fixed. However they
count on poeple not checking their statements and not only two months
have gone by but sometimes years before they notice. I know I worked
for them for 10 years. The stories I could tell. I actually kept a
written record of many things over my years with the company. Often
thought about writing a book.... but fighting citi is a life altering
decision and they would take me to court... I hope anyone who has a
card and decides to use it Tke this person's advice and "watches them
like a hawk... and go as high as you can to get what you want ... they
know your entitled. They just want to see what they can get away
with. I was ashamed that I worked for such a corrupt company... but
you know I nolonger do and that is wonderful. Maybe this will help
people. If you think they are unfair and a rip-off just try working
for them and hope like hell your pay actually get deposited or is the
correct amount on pay day. Try to explain to someone you owe money to
that your employer that is a bank hasn't paid you because of the ?
time this year payroll screwed up. They think your making it up. If
you want a copy of your paystub get ready to jump thru hoops to get
your user id and password set up by someone who tells you it's your
managers job who tells you they don't know what to do. In the
meantime no one really cares... just keep working and shut up. It's
like being in a really abusive relationship and you don't know what to
do but once you get out your think I should have done this long ago.
Enough said... best to you all.

Reply

by Vidray2K6 Posted Fri November 10, 2006 @ 12:50 PM

I had a Citibank card ten years ago and it was an absolute pain in the
butt. They would tack on service charges that brought my balance over
the allowable limit (I just love how a card declines if you try to use
it, but if THEY want to add charges, it just goes right on through).

It sounds like they are putting you through a fiasco. I am so glad I
took a pair of scissors to my card and never used it again. Good luck
to you.

Reply


by MA Loper Posted Fri November 10, 2006 @ 9:05 AM

Did you CALL customer service and inquire about this? Seems to me if
they contacted you about potentially fraudulent charges on your card
and sent a new one with a new the terms should have been exactly the
same as the previous card if they haven't changed the terms of this
account.

(and if the terms DID change, they are required by law to notify you
in writing unless you have told them you do not want this.)

Also, and I know that others as well as myself have said this
thousands of times before, but regardless of how angry you may be
right now, resorting to threats in a business letter doesn't get you
any better results. It simply serves to make you look like a hot
headed blow hard that no one will want to help.

As for your assertion of them losing money on your interest rate
profit, if your interest rate was 2.99% and you are demandind they
reinstate that, where's the incentive? How much "profit" do you think
Citi is making on your piddly 2.99% interest?

Bottom line, you agreed to close the previous account on their word
about the attempted transfers(have you never heard of phone scams??)
and are now angry that you are suddenly being charged 22% interest?
Seems to me that someone wasn't paying attention and it cost them.

So again, what did they SAY when you called them to ask about this?

Reply

Minute ... by J P Thu December 7, 2006 @ 1:00 PM
by SandyPeabody Posted Fri November 10, 2006 @ 1:45 AM

u should try a debbit card it comes right out of your bank account, no
interest no bills i love it!

Reply

by CandyPickletoes Posted Thu November 9, 2006 @ 5:33 AM

I am not a Citibank customer so I can't say I've experienced what you
have with Citibank but I have experienced it with other credit card
companies. I can't help but wonder if it may have something to do
with how many days there are in a month. I was under the impression
that credit cards are billed net 30 which means if there are 31 days
in a month your due date would jump up a day. Then, come February, it
jumps back 2 days because there are only 28 days that month. But, I
suppose that would have been happening all along with your account
which kind of blows that theory out the window.

I can kind of see where you are coming from when. When one sets
something like that up they tend to trust the system and not pay as
much attention to the account as they would if they were mailing
checks each month. I, personally, do not like the automatic bill pay
as I want to control how much I pay each month and when I pay it. I
do, however, make all payments electronically.

Anyway, good luck with this. I hope you get some kind of resolution.
I know those late fees can really add up.


Reply

My experience. by Banrion Fri November 10, 2006 @ 9:31 AM

by Venice Posted Thu November 9, 2006 @ 12:41 AM

I agree with the title of your letter.

I have had the same Citibank credit card for well over ten years, and
they have moved the due date up several times. Also, over the last
couple of years, my interest rate has gradually gone from 9.9% to
21.9%, despite the fact that I have a perfect payment history.

I really don't care about the interest rate because I pretty much
stopped using the card, and if I do charge a small amount, I pay the
bill in full.

If you continue with Citibank, it would be wise to take your own
advice and watch them like a hawk.


Reply

by Sava Posted Wed November 8, 2006 @ 11:42 PM

I've known people who've had Citibank move their due dates up a day or
two. Yes, it's always wise to keep on top of things like that each
month, but if you get into a set routine, you don't really expect a
big problem like this to come up. My 87-year-old Grandma, for
example, doesn't check her due dates - she's had her charge for so
many years, and carries such a low balance, she jsut sends off her
check each month.

But Citibank is usually good with removing erroneous charges like
that, at least one of those fees. Why did it take you 2 months to
realize the due date had changed? I would have questioned the account
after the first late fee got tacked on. And usually, you can adjust
your due date forward a couple of days, even if they HADN'T screwed up
and moved it back. Once the late fees come off, your APR would go
back down then.

But I agree with the previous poster, you need to take this off with
someone in a supervisory position at Citibank.

Reply


What you said! by tickytack Thu November 9, 2006 @ 1:01 PM


I agree a hundred percent.... by Gino Version 1.2 Thu November 9, 2006 @ 8:36 PM

by Mike R. Posted Wed November 8, 2006 @ 11:24 PM

JP,

With respect, you should be contacting the Citibank on the phone or in
person before writing a letter off like this. Without notifying them
about any possible miscommunication or errors, you're jumping the gun
a bit and really not giving much merit to your letter.

Let us know what happens after you've spoken to them directly.

Reply


by *Brenda* Posted Wed November 8, 2006 @ 11:40 AM

See here's what I do. When I get a bill I look at it and see what the
due date is. Then I send my payment in accordingly. It's really quite
easy!

Reply

Brenda, darling, by J Proulx Wed November 8, 2006 @ 12:11 PM


But... by crazymo Wed November 8, 2006 @ 1:08 PM


Crazymo by *Brenda* Wed November 8, 2006 @ 10:45 PM


And, just a suggestion by Chris M Fri November 10, 2006 @ 8:03 AM

I agree with Brenda and Crazymo by Cor H Thu November 9, 2006 @ 7:16 AM

by Harleycat Posted Wed November 8, 2006 @ 11:28 AM

Have you tried calling them and explaining what happened? Chances are
they will lower your rate and change your due date. We've had banks
do this for us.

What probably happened is that when they changed your account
information, the system generated the payment due date based on the
date of the change. I don't think some sneaky person in the back room
did this on purpose.

Reply




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