Branch manager must be replaced. He does not care about customers.

Strongly reprimand (at the very least) the branch manager, review the
attitude of all employees in this branch, retrain those that can be
retrained and replace those that need replacing.

Are you kidding me? Retrain and replace employees over a stupid locked
gate?!?

The next time the lock freezes I look forward to reading the letter
from you that says "I tried to go to the bank during normal business
hours, but OMG they were closed for 20 minutes because they could not
stay open without the manager on site, and the manager had to run down
to the auto parts store to buy something to de-ice the lock, and how
dare that manager leave the bank and close during normal business
hours to de-ice the lock!"

I liked this response below: the lock FROZE, bitch at God- heh.

Hmm, you went to the bank, completed your transaction and now you are
bitching because you may have had to walk a few feet further? Did you
choose this bank for it's lovely parking lot views, or because it
delivered services you wanted? That's right, they are in the BANKING
business, not the parking business.
Did you want the security guard to leave their post, to purchase the
de-icer? Maybe a teller, or the manager? How much would you be
bitching if they did so, and therefore were not there when you wanted
service? Are you willing to pay more if fees or less in interest to
fund the gate replacement? Didn't think so. If the parking situation
bothers you that much, find another bank with facilities up to your
standards.

Do you believe that the branch is located in Bermuda?

I am making this inquiry because I see no reason why the parking lot
gate wouldn't freeze sometimes in January and because I really doubt
that parking lot maintenance is the bank's priority.

Since the auto parts stores are so close and they don't refuse to sell
things to people who are not bank employees, why didn't you go buy
something to unfreeze a lock and give it as a gift to Mr. Adiyemi
because you appreciate being able to park in his lot when you go to
the bank and you know that circumstances beyond his control mean that
sometimes the lock needs to be de-iced?

Why didn't you authorize him to take half an hour of overtime pay out
of your account on days when the lock freezes so that he can have an
employee come in thirty minutes early and resolve the problem without
anyone being pulled off the work they are ordinarily paid to do?

For that matter, why didn't you go over to Mr. Adiyemi and ask "Cold
enough for ya, Mr. Adiyemi?" and stand there grinning until he thinks
of a way to convey to you how much he enjoys your company?

Seriously, bank employees going about the business of a bank is not a
good reason for wholesale firings, and if you stopped to think about
what else could be done with that land (maybe the bank employees would
like a convenient place to play basketball after their shifts) you
might be grateful that convenient parking is as available as it is.

Dear Oren P.,

I have received you letter and I completely agree. An apology is in
order and I will make it my top priority to insist that one is made.

You, sir, owe Mr. Adiyemi an apology. Starting a conversation with
him in such an offensive manner is totally uncalled for. You were out
of line. Until you make a full and complete apology, we have frozen
your account. Maybe one of the local hardware stores sells something
to fix that.

Sincerely,
CitiBank Manager

Did you HAVE to be rude to him? Was he rude to you when you walked
up? Did he turn and walk away? Is THAT why you felt the need to be
SUCH a big, fat butthead?
The lock FROZE, bitch at God.

Why did you feel the need to be such a jerk with the manager from the
very beginning of the conversation? And why in the world would a
manager deserve to be FIRED because one day his lock was frozen? This
is completely ludicrous.