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 Incompetence and ignorance at your 800 contact number
Posted Thu June 7, 2007 12:00 pm, by Frank M. written to Citibank N A
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I just talked to ***** at Citimortgage's 1-800-283-7918. He's only marginally competent at English and definitely not competent at providing service on mortgage products or on how to use the phone system. Instead of transferring me to the collections function to explain my $1000 interest charge on a $78.09 principal (since he was clueless as to why this was the case), I was dumped back into the same circular phone queue which sent me right back to the next customer service rep who did not even know there was a collections department, what continent they're on or how to get ahold of them. May I suggest a couple of cans and a very large spool of thread. What an interesting business model you've discovered, random interest fees and large penalties with no way to explain them.
Have a native English speaker whose an actual full-time and permanent employee of Citimortgage, and has worked there more than a year, and has an actual working knowledge of the database and the billing process, call me directly. Additionally, send me a certified letter documenting a fully traceable procedure whereby I can put this entire mortgage fiasco behind me. I never consented to Citimortgage purchasing my mortgage on the securities market. As a shareholder, I can't possibly imagine why you did given how poorly you've managed this asset. I look forward to your reply.
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by April Smith Posted Sun September 30, 2007 @ 9:03 AM
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LOL!!!
"I suggest a couple of cans and a very large spool of thread."
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by Peregrina Posted Thu June 7, 2007 @ 9:33 PM
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Okay,I admit it, I laughed. The crack about two cans and string with
the added 'what an interesting business model' bit just about killed
me. Those poor LCRs, I don't see how anyone could keep a straight face
in the face of this....whatever this is. :)
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by MA Loper Posted Thu June 7, 2007 @ 3:59 PM
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While the frustration you are experiencing is understandable, your
intollerance and inappropriate sarcasm is not.
For someone who likes to think he's as intelligent as you do, your
letter speaks volumes to the contrary.
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by S. Brown Posted Thu June 7, 2007 @ 1:28 PM
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I feel sorry for the person who has the bad luck to be the next in
queue to answer your call and whose job it is to take your abuse. And
no one cares if you are a shareholder or how many letters you write -
- every time you insult these people and make pompous, unreasonable
demands means it will be just that much longer before your issue is
resolved.
The fact that you even need to speak to someone in collections tells
me this is one more situation where I'd love to hear Citimortgage's
side of the story.
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The consent to allow a mortgage to be sold is a boiler plate form that
is a part of just about every closing package I've seen in the last
ten years.
Your "couple of cans and a very large spool of thread" suggestion make
me chuckle.
The interest charged you sounds insane; good luck with getting a
satisfactory resolution.
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