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 Incompetence and ignorance at your 800 contact number
Posted Thu June 7, 2007 12:00 pm, by Frank M. written to Citibank N A
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I just talked to ***** at Citimortgage's 1-800-283-7918. He's only marginally competent at English and definitely not competent at providing service on mortgage products or on how to use the phone system. Instead of transferring me to the collections function to explain my $1000 interest charge on a $78.09 principal (since he was clueless as to why this was the case), I was dumped back into the same circular phone queue which sent me right back to the next customer service rep who did not even know there was a collections department, what continent they're on or how to get ahold of them. May I suggest a couple of cans and a very large spool of thread. What an interesting business model you've discovered, random interest fees and large penalties with no way to explain them.
Have a native English speaker whose an actual full-time and permanent employee of Citimortgage, and has worked there more than a year, and has an actual working knowledge of the database and the billing process, call me directly. Additionally, send me a certified letter documenting a fully traceable procedure whereby I can put this entire mortgage fiasco behind me. I never consented to Citimortgage purchasing my mortgage on the securities market. As a shareholder, I can't possibly imagine why you did given how poorly you've managed this asset. I look forward to your reply.
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