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Your Recovery Department - lies upon lies.

Posted Mon September 19, 2011 4:30 pm, by Melissa R. written to Citigroup, Inc.

Write a Letter to this Company

I'll make a very long story short. I was contacted about 6 weeks ago by CITIBank. I have 2 accounts with them. They called to tell me I had a negative balance of about $5000.00 in one of them, and the amount would be mailed to me within 14-15 business days. I have not received it. Apparently one account is in the "Recovery Department," which is impossible to contact. I've been given 3 different numbers for this department.

I left a message - please contact me. I would like some resolution. I paid off this account in full May 2011. I'd like the interest CITI has accrued while holding on to my overpayment. At 18% interest...well that's about $1000.


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by PKitty Posted Wed September 28, 2011 @ 9:45 PM

Maybe I am reading this wrong but if a bank account has a negative
balance that usually means it is in the red or over-drafted. There
would be no overpayment due to you but rather you would have to pay
them. If one account is being looked after by the Recovery Department
that may indicate that they have discovered fraudulent activity on
that account.

Your best course of action would be to go into the nearest branch to
talk to a live person face to face. Talking over the phone with
somebody who may or may not be with CITIBank is sketchy at best. And
if you speak to them in person they would be better able to show you
on their screen what activity they are seeing on your account.


by KenPC Posted Fri September 23, 2011 @ 9:45 PM

This should be easy. Open your bill. If it shows that you have a
credit balance, call the 800 number right on the bill and ask them to
cut a check for you.

However, trying to accept that someone could unknowingly overpay a
credit card by %5k is a little tough to swallow. I think you are
being scammed.


by olie Posted Mon September 19, 2011 @ 9:18 PM

I'm with Lisa. How did "CITIBank" "contact" you?

If in a mailed letter that a postal worker delivered to your door,
it's easy enough to verify the account number and other information.

If via e-mail or phone, it may very well be a scam. If you gave them
your account number, the scammers may have wiped out your account or
made enormous charges.

Type in the Citi address yourself. One that came off an old bill will
be a good one.

Good luck.


I think this is real by MissyRuch Tue September 20, 2011 @ 9:48 AM

Sounds like by petgiraffe Tue September 20, 2011 @ 2:39 PM

Update by MissyRuch Wed September 21, 2011 @ 2:23 PM

i'd say physically go to the bank and see if you can get a full print up of your account transactions by PepperElf Fri September 23, 2011 @ 11:15 PM

Seriously? by Meb Sun September 25, 2011 @ 8:47 PM

by Lisa H. Posted Mon September 19, 2011 @ 6:21 PM

Are you sure the overpayment is valid? As I read this, I can't help
but wonder if there is some fraud involved, and that you aren't really
dealing with CITIBank. What info did they want over the phone?


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