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 Comcast can't handle a simple thing like switching a cable box without 5 days notice!!
Posted Wed January 23, 2008 10:29 pm, by Adam W. written to Comcast Corporation
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I recently bought an HDTV and called a few days ago to add HD service. They made an appointment for Thursday Today I decided I wanted to order a DVR with Tivo service. Despite the lack of features that a regular Tivo has I decided to just go ahead and get it anyway. When I called they told me there "wasn't enough time" to make the change between now and my appointment and they would have to reschedule.
I really didn't understand. I am only asking for a box to be switched. The soonest appointment was MONDAY! It takes this long to do something this simple? I took the day off from work and I am not willing to reschedule.
I decided to just cancel the whole order and go to Best Buy tomorrow and purchase a Tivo Series 3 instead. It is more expensive but loaded with many more features. In the end I will be much happier giving my money to Tivo every month instead of Comcast. I am anxiously awaiting for FIOS to come to my area so I can say so long to Comcast.
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by Adam W Posted Thu January 24, 2008 @ 3:05 PM
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The installer came today and I asked him for a DVR with Tivo service.
He said it was no problem. One guy installed the DVR while the other
worked on the phone. He had trouble getting the phone to work and I
didn't pay attention to what was happening with the TV. He finally got
the phone to work and I was told everything was all set. I have a DVR
but no Tivo service!
I just called and they are going to see if the installers can come
back. It is just a software update. I don't see why they can't just
do it over the phone wit me. I will gladly go pick up the remote
myself.
Can't wait for FIOS!
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by Adam D Posted Thu January 24, 2008 @ 12:29 PM
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On top of making you wait, they are going to try to charge you a huge
service fee. They did that last time they came to my house, and I
refused to pay it, they kept billing it for me, finally I got a letter
that said they would remove the service fee!
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by Final Score: Boys-3, Girls-1 Posted Thu January 24, 2008 @ 8:50 AM
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Why are they making you wait for a technician? When we switched to DVR
(and also when we needed a replacement box), they just let us come
pick up the box at their office. This way the switch could be made at
our own lesiure. Just make sure you bring the old box back before you
pick up the new one. It'll save you a trip, and they won't charge you
for having two boxes.
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by Gino Posted Thu January 24, 2008 @ 3:02 AM
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I'm glad you're sticking to your guns. Why should you have to wait?
You're only asking to switch boxes.
So many people (myself included, I once waited all day in a deceased
person's home waiting for Comcast to take the box out and had to go
back three days later, when they finally made it) get frustrated with
service like this, and they decide to work with them.. Your stance
makes perfect sense. Cancel the service and go pay more for even more
features. And having FIOS to look forward to is always nice.
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