Extremely Furious - Switching from Showtime to HBO is 'impossible.'

I've had basically the same thing happen to my with Comcast. The way
I understood it was if I changed my package at all during the
"introductory rate" then it would end that rate and bump me up to
regular price.

It may be somewhat silly, but it is a way that can increase their
profit for those that are unwilling to wait.

Sounds like you got lucky and they did switch it once. I know it
sounds idiotic for them to not do it again, but they won't even do it
once for most people.

Comcast's service seems to depend on the person you get on the phone.
Sometimes they are pretty good, other times they are BEYOND
frustrating.

I had almost this exact same scenario happen with our service, only we
were trying to switch from SHO to CMX. I am still stuck with SHO. We
had previously been switched as well, without issue, so I, too, know
it is "possible."

I am replying to my own post. I had a very great resolution from
Comcast and have been granted the change. Surprising response and
quick, a day after this was posted. Happy I am!

First of all, you are FAR too emotional over something as trivial as
cable.

You were offered a free promotion that involved EITHER HBO or Showtime
- Not both.

Basically, it seems as if you were trying to get the best of both by
flip flopping between the two every few weeks. It doesn't work like
that.

As others have pointed out, the promotion you came in under appears to
no longer be available - they switched you once as a courtesy. They
never said they would continue switching you back and forth between
the two ad infinitum.

I would take it as a bonus that they allowed you to change your mind
once and let it go. And I mean just that LET IT GO.

If you are "extremely furious" over cable TV, your issues are far
greater than HBO or Showtime.

It sounds to me like you were granted a promotional package that is no
longer available.

Generally when promotions expire, the ability to add them to customer
accounts is removed so that CSR's do not make the mistake of offering
expired promotions.

This means that if you were to change your programming, you would have
to choose from one of the current promotions. Comcast is not the only
one to have this policy. Directv and most cell phone providers do also
(although there are ways to override it usually...)

You really ahve 2 options here.

1)Ask if they can make the change and credit your account the
difference between the old and new package as a courtesy.

2) Request to cancel and hope that the retention department either has
the authority to make the change or is willing to give you the
credit.