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 Xfininty2go
Posted Fri June 15, 2012 1:03 pm, by Sandra M. written to Comcast Corporation
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Last August I ordered internet 2go - now known as xfinity 2go. As soon as I received my device in the mail I attempted to access the internet. It did not work. I was able to get customer service on the phone and they walked me through a variety of fixes and they finally concluded that I was outside of their service area and the service was cancelled - or so I was told.
Now I find out that I have been billed for this service, it was never canceleld. Since I could not get through to customer service via telephone - I went into a local comcast office where they gave me a phone number for xfinity 2go. They apologized that they could do nothing for me regarding my bill.
When I got home and called the phone number - it had been disconnected. So I attempted to call Comcast Customer service again - and of course could not get through. I have since documented my experiences via telephone with Comcast. Every attempt I make ends up with a minimum of 3 transfers and 2 dropped calls. It is very frustrating.
Now, last week, I sent them a letter along with my mobile broadband device explaining that they owe me approximately $260 for a service I never used.
I have not paid my Comcast bill becuase I cannot get a hold of anyone to tell me what my options are.
Overall - I have spent over $260 for a service I don't have, 2 to 4 hours on the phone in attempts to talk to a live person who can actually help me and 2+ hours driving and gas to the nearest Comcast payment center - all to no avail, no resolution.
I don't know what else to do.
I would like Comcast to credit my account for the Xfinity2go as well as the purchase price of the mobile broadband device.
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