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 Prospective Comcast Is Now A Future Directv Customer
Posted Tue April 3, 2007 12:00 pm, by Don M. written to Comcast Corporation
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Two weeks ago, I called Comcast to have it installed at my new residence in Atlanta. I recently moved back to the city and found a good apartment in the Virginia Highlands section of the city.
I spoke with a representative from Comcast's Atlanta office. After telling her which package I wanted, I told her where I lived. She responded that my address is that of the leasing office of my apartment community. I told her that everyone has the same address, the differentiator being the apartment number.
After this she said that my apartment wasn't "in her system", and she'd have to put through a work order. Not knowing what that meant at the time, I was fine with that.
She then verified my information and said that someone will be in touch with me in 5-7 business days. I was confused.
She said the work order was for a Comcast employee to come and verify that my apartment existed, or that there was such an apartment in the community.
As if I would lie about this! Yes, let me punk the Cable company by sitting on the phone for 15 minutes while on hold just to give you a fake apartment. Hmm. Makes total sense. (Hope you're reading my sarcasm, because I'm laying it down thick).
Anyways, the representative did give me a reference number if I wanted to check on the status of the work order. Ummm, no.
Why should I have to chase Comcast down to give you my business? Oh that's right, you're the only viable cable provider in Atlanta. And the customer doesn't really matter. Either way, I never heard back from them. And it's been two weeks!
I realized after this phone call that if this is the kind of "service" you provide prospective customers, then how would you treat me when I became a customer. My guess is, not so good. So I'm not going to give you my business. I'd rather watch three channels of fuzzy TV through rabbit ears until I can save enough money to get DirecTV.
I think you should take a look at some of your processes. Trust your customers a little bit more.
Sincerely,
Don
Future DirecTV customer
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