Comcast, how do you manage to stay in business?

Posted Sun July 23, 2006, by Antonio R. written to Comcast Corporation

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Let me hurry and type this before my internet goes down again. I have had nothing but problems from Comcast for the past 6 mo. or so. It started first with DVR problems that resulted in 3 boxes within 3mo, and then progressed on to a tech falling asleep on my floor while coming to look at the 3rd box.
Comcast seemed to get tired of that issue and finally resolved it. They must have missed me calling weekly, so now the internet is the new topic of the week.
My internet has been going down all day and night since 7-3. I came home then, to no service at all (cable and internet) and when the tech could make it out 4 days later , he informed us that a neighbor was supposed to be disconnected, but we were disconnected in error instead. Lovely.
Internet started going down last week, called, and of course was given a time frame of about 5 days. In the meantime service comes and goes. I went and picked up a new modem from Comcast service center yesterday, but service went down again.
I tried to explain I need my internet because my home phone (not through Comcast , thank God) runs off the internet. I have kids at home while I work and need phone in case of emergency. No one cares, no one can do anything there but take my money. I talked to 2 reps and 2 managers today alone and
was treated horribly by 3 of the 4 workers. One even went so far as to say.."Well, why can't you use cell phones, I personally have 5".
Manager Reid B.-ID# 42020-from Canada office- told me today that internet is not a necessity, it is entertainment. Hmmmm...I think you have a point there Comcast..If I wasn't paying for your "entertainment", I could afford to go get another cellphone. You train your reps so well to remind people they don't need your service.

I had to take a break here because while typing the internet went down again at 12:43 p.m and came back up at: 3:29 pm And still, no one can come out until the 27th (made that app on the 17th).
Comcast, I would think that after reading and hearing the same complaints over and over from customers everywhere you would try to get your act together. But I am sure you will try to do that when I call to notify you I am taking my wallet to AT&T DSL next month.

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Re: Comcast, how do you manage to stay in business? by Antonio Romero Posted Fri July 28, 2006 @ 10:07 PM 5 days later and no one has contacted me regarding my complaint. I also sent an email copy of my complaint here directly to Comcast and nothing, but a form letter stating my email would be sent to the correct dept. In the meantime Internet comes and goes. But Comcast made sure to email me my next bill today. Guess the billing dept. doesn't ever suffer from technical issues. Reply Re: Comcast, how do you manage to stay in business? by Venice Posted Mon July 24, 2006 @ 12:43 AM What a bunch of clowns! Are you serious about the tech falling asleep on the floor? That's just so funny. Maybe he was sleepwalking the whole time. This letter and the one to Verizon entitled "Installing DSL" are two excellent examples of why I still have a dial-up connection. Even if these other services were available in my area, I would hesitate to switch, because I am positive that anything that could possibly go wrong, would. Reply SBC works well by Tech Angel Mon July 24, 2006 @ 11:19 AM Thanks, I'll check that out (n/t) by Venice Mon July 24, 2006 @ 8:43 PM Re: Comcast, how do you manage to stay in business? by Gino Posted Mon July 24, 2006 @ 12:04 AM This sounds like a nightmare! I've seen the clip of the comcast guy falling asleep at someone's house while on a service call i guess it's only funny if it dosen't happen to you.... anyway..wish you luck getting it resolved. Reply Re: Comcast, how do you manage to stay in business? by mary jo Posted Sun July 23, 2006 @ 11:50 PM Good luck but dont hold your breath. I recently moved because my husband and I are getting divorced but when we were living together we had Comcast high speed internet and cable. SOOOO many times the internet went out and so did the cable. Why?? Because someone in the neighborhood was stealing it. We would watch them connect their houses to our box!!!!! We reported this over and over and over and over. They even said they were going to do a stakeout to find out who was doing it. One time they hooked it up so that if someone hooked into it they were going to blow their tv!! But it STILL kept happening. Frankly, I am glad I dont have to deal with that anymore and I am certainly glad I am not paying for it anymore! LOL! I would rather have dial up than Comcast. Dont expect customer service with them. You wont get it. Reply