Comcast Steals From Houses

Posted Sat October 31, 2009 10:04 pm, by raymond w. written to Comcast Corporation

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Comcast came to my house to install service. The guy saw a HD DVR box in my house and asked whats that. My wife told him that it was a box from another account and that we own it so it stays here(its my sons, who got charged for it after they sent his account to collections; he since then paid it off). Throughout the install which took like 2 hours he some how got his grubby little hands on the box and took it out to his truck (STOLE IT.) He never mentioned anything or gave a receipt for taking it and on top of that he didnt even do a good job because they had to send out another technician to fix it the next day. We called numerous time to customer service who just keep on saying he probably took it because he thought we were exchanging it or that we wanted to return it. That is not the case especially since we told him not to touch it in the first place. They just keep on giving me the runaround saying a field supervisor will come out. I have wasted 3 different days trying to wait for there supervisor. No luck. I am ready to just file a police report and have the police handle it but there is one big problem we have no paperwork on that box because my son is not very good at record keeping for himself. I asked comcast if they could just track it down by finding the technician who took it and see what boxes he brought back that day because there would be an extra one that is mine. His reply was that yes we can do that but you would need to provide a serial number and all this other crap. Which is really stupid since they could just connect the extra box with my address in there system easily. I guess I should have never trusted COMCAST to come into my home. I learned my lesson now.

Just give me my HD DVR back or credit on my account for it (value of box).

I would also accept a receipt of him taking it but in conjuction with that I would want my first horrible month with comcast refunded.

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Re: Comcast Steals From Houses by snwbrdngnk6 Posted Mon November 2, 2009 @ 3:11 PM I got this resolved now. Got my credit and got my receipt. But i dont know how to take it down. Reply Re: Comcast Steals From Houses by RowdyRetailer Posted Sun November 1, 2009 @ 12:46 AM You mention he somehow got his hands on it. Did you see him steal it, or take it? If not you are speculating, and you have no real proof Good Day Reply hmmm. by PepperElf Sun November 1, 2009 @ 1:37 AM Yep by RowdyRetailer Sun November 1, 2009 @ 12:05 PM This is a great opportunity to talk about evidence by Deb - PFB Legal Advisor Mon November 2, 2009 @ 10:45 AM And remember by Deb - PFB Legal Advisor Mon November 2, 2009 @ 10:46 AM does the customer or the company own the HD DVR ? by Bill R. Posted Sat October 31, 2009 @ 10:24 PM raymond w., If you can prove rightful ownership of the HD DVR it sounds like you have more of a case for the local police as opposed to the customer service department at the company you are accusing of theft. Stop back and let us know what happens. BillR. Reply