Bad company to do business with

Posted Thu June 14, 2012 11:33 pm, by Marie B. written to Comcast Corporation

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We were moving to El Dorado Hills, CA and signed up three weeks ago for Comcast internet and voice. We previously had Comcast in Livermore, CA. We were assured that if we returned the two modems #00CE51355D8 AND 0017EEA048EC to the Livermore office and picked up the new modem # 0015A28AF794 and handed it directly to the service tech when he came to install that it would be fast and easy without any problems. The first problem began when the tech arrived and told us that we had a problem with connection to the house. Two weeks later I called to find out when they would be fixing the problem. I had to call them otherwise I wonder if I would still be waiting. They advised me that it would be that week. The tech arrived and set up the internet with the modem we gave to him. Modem # 0015A28AF794. We requested that he check to make sure that the voice portion of receiving and transferring calls was working and he couldn't fix it. He said we should wait a day then see if it worked. It didn't work so we sit without any way to transfer the calls when we are out of town. Yes, we probably could transfer them from the phone, but I don't trust Comcast and feel that I would never transfer them back and then have double the trouble. Someone from Comcast called a couple of days ago and said they were working on it. He never said how he was working on it only that Detroit would contact me. When is anybodies guess.

But this isn't the only problem. Today we received a letter from ERS Equipment Recovery Services requesting that we return modem #0015A28AF794 or pay $160.00. We plan to go to Comcast and show them all the documentation. I honestly feel that if it comes right down to it I will gladly return that modem and cancel your service and don't you dare even think of charging me a cancellation fee if I do.

Get your act together. I'm tired on staying on the phone longer than I should, listening to a recording that says you value my business or getting e-mails from your voice tech support stating that I am indeed a valued customer. and having heartburn over something that should never have happened. If you can't fix the voice portion of the internet then don't advertise it as a feature. Sending nasty letters threatening to charge for a modem that is in use is ridiculous. I want this matter cleared but.

The account is under my husband's name.