Great Tech Support

Posted Wed April 18, 2012 5:55 pm, by Sondra D. written to Comcast Corporation

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I was having trouble with my computer; the keyboard didn't work. I tried to do a system restore; nothing happened. I even tried to plug the keyboard into a different port with no success. I used a spare keyboard and still nothing. I called Comcast and they sold me the Signature Solution for $79.95+ $19.95 for the service. I was transferred to a tech named Ernie; he worked with me; he tried various things and even shadowed my computer and worked on it. Ernie is from Missouri and he worked on it for about 2 1/2 hrs, but finally he had it running like new. This man is phenominal! He is one in a million. Had I called Dell, or taken it to get repaired they would have cleaned all the programs and re-installed them.

Let me tell you what it was, it was your Constant Guard that I downloaded, trusting Comcast. Once the program was removed the computer worked. Hooray Ernie! You are great.

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"or taken it to get repaired they would have cleaned all the programs and re-installed them. " by McJohn Posted Thu April 19, 2012 @ 8:37 AM Not if you bring it to someone who knows what they are doing. You spent $100.00 for something that an honest Computer Tech would have probably charged you $40-$50 for. It is funny how the comcast tech took 2 1/2 hours to figure out it was his own program that was causing the issue. Reply