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Attitude of Flight Attendant on Continental Airlines

Posted Thu December 27, 2007 12:00 pm, by Courtney W. written to Continental Airlines

Write a Letter to this Company


The day after Thanksgiving, I flew back home from a family visit. I flew from George Bush International to Dallas/Fort Worth.

The flight attendant waited until the last few minutes of the flight to bring out the drink cart. She began hastily demanding drink orders from people and shoving cups at them. I was seated near the back and she served the people in front of me and then stopped. I wasn't terribly in need of a drink, but I could have used a juice or something. I figured she would come back because she asked the couple behind me if their kid needed a drink. I thought maybe she was being considerate of the couple.

She went back to the front of the plane and announced that we would be landing shortly and there was no time to serve any more drinks. She said with an attitude that if you MUST have one, to ring the call button.

I really didn't want a drink anymore since my husband was taking me to lunch as soon as I landed, but I thought her lack of planning and attitude was a little unprofessional.

A few people did, by the way, ring the call button. She served about 2-3 more people drinks and not about 3 mintues later hastily came by with a trash bag. Most people hadn't even finished their drinks and were being forced to throw them away. I could hear her saying, "Well, I'm sorry, but we're landing." The people who had JUST gotten their drinks from ringing the call button, they probably had a sip.

She treated us as if it was our fault that she was late getting the cart out. She was hasty and dismissive.

I realize her job is not an easy one, I know people who used to work the same job. I work in customer service myself and realize things happen, people make mistakes, however don't make it the customer's problem. Don't have the attitude that you're right no matter what.

Perhaps she could have better fixed her mistake by letting us know that if we needed a drink to ring the call button in the first place since she was late getting the cart out rather than trying to go to every single row who might not really want a drink?

Train your employees to be more professional and with less "me vs. them" attitude. I can overlook the mistake, really I can. It was her attitude I had such a problem with.


Reply



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by Fenian Posted Sat January 12, 2008 @ 10:39 AM

Holy cow! The flight from IAH to DFW is listed as 1 hour 2 minutes.
In reality it is about 50 minutes from take off to landing, maybe 45.
Since the FA cant do anything until the Capt reaches cruising
altitude, and the FA must stop as descent begins, that gives the FA
what, maybe 20 minutes to serve drinks on a 50 seat plane. Not much
time. I cannot believe somebody would even want a drink in that lttle
time. I find it even harder to believe you can whine about it.

Reply

by Nate269 Posted Sat January 5, 2008 @ 5:02 PM

What was the flight number?
More information can be looked up if this is provided.

Also, a lot is lost in translation. Are you sure she had an attitude?


Reply
by Rhet Canter Posted Thu January 3, 2008 @ 8:05 PM

Enough said. They're bad. Always have been. Flew them a few times
30 years ago. Bad then. I understand they are still bad. Surprised
they're actually still in business. But United is, so why not them
too. You should select better next time.

Reply


Didn't know they were notoriously bad by Cee Dub Sat January 5, 2008 @ 2:11 PM


by Gdess74 Posted Thu January 3, 2008 @ 2:42 PM

Wow, the attitude of some of the posters here is getting rediculous.

This is planetfeedback, and YES her complaint is a valid one. She
dosen't need your armchair responses.

My god, get a life people!!

Reply


Valid Complaint... by dulynoted Thu January 3, 2008 @ 5:29 PM


Not the armchair - the seat on the plane by donno Fri January 4, 2008 @ 12:58 AM


And yet by mary jo Sat January 5, 2008 @ 1:35 PM


maybe... by Cee Dub Sat January 5, 2008 @ 2:12 PM
by upatree Posted Wed January 2, 2008 @ 9:10 PM

Send your comments to the airline, along with the flight #.

Reply


Learn how PFB works.. by Harleycat Thu January 3, 2008 @ 11:46 AM

by Nate269 Posted Tue January 1, 2008 @ 4:25 PM

This flight is about 35 minutes long and flown on a Boeing 737, which
seats ~150 people (depending on the model used by Continental).

So by the time you take off, get to a safe altitude to bring the cart
out, it will almost be time to descend again!

I bet you would be a bit annoyed as well if you had 150 people to
serve a beverage to in a 7-10 minute window.

She tried her best!

Airline information will say that this flight is over 1 hour, but that
is gate to gate. My source is www.flightaware.com, whose times are
runway to runway. So if you check that, one can see how short this
flight is. So consider that she was rushed.


Reply


"Dense"? by donno Tue January 1, 2008 @ 4:55 PM


*Sigh* This is getting old... by Cee Dub Sat January 5, 2008 @ 3:14 PM


It is NOT about the drinks! by Cee Dub Sat January 5, 2008 @ 2:10 PM


number of passengers by Nate269 Sat January 5, 2008 @ 4:59 PM


Fair enough... by Cee Dub Sat January 5, 2008 @ 8:58 PM


by Cee Dub Posted Mon December 31, 2007 @ 11:18 AM

It seems very few of you got my point and I really would like to
believe that most of you are not that dense.

My point was if the flight attendant was unable to serve the people on
the flight, say so. I could live with that. By being hasty and rude,
you're treating the people on the flight as if they are nuisances and
making it OUR problem that you can't serve them. I find it
unprofessional. There are better ways to handle those types of
situations. That was all I was trying to say.

Reply

by dulynoted Posted Mon December 31, 2007 @ 7:43 AM

While there may be a variety of reasons why this attendant had an
attitude, I cannot agree with you more about your letter. It seems for
every 1 nice attendant there are 2 nasty ones.
And while she may have been having a "bad" day that still is no excuse
for her snippy attitude. If they were short handed then she could
easily have explained over the intercom that they were and she will
make all attempts to make sure everyone is served a beverage. That
would have been the professional thing to do.
And for all those who took it as you were complaining because you did
not get a beverage...they need to re-read your letter. You were not in
need of a beverage...you were only noting the attitude of the
attendant.

Reply


Exactly by Cee Dub Mon December 31, 2007 @ 10:19 AM
by blkwidow Posted Sun December 30, 2007 @ 10:20 PM

Unlike some unkind responses you've gotten so far, I understand your
frustration. It's for this reason I hate flying so much. I just try
to get a drink before my flight when I have to fly. Then if I'm lucky
enough to get a light snack or beverage on a flight, I feel really
greatful. If not, I'll do without. In between stop overs, I'll try
to seek out the best snack I can find in the airport, not always easy
since I detest fast food. But in Chicago I got lucky and found a bar
with sandwiches to die for. They actually carve the meat right there
and make the sandwich on the spot. It's worth the wait. Called
Berghoff Cafe Chicago in case you every fly through the Chicago
Airport. I couldn't even finish the whole sandwich, so I boxed up the
leftover, took it on my connecting flight and finished it on the
plane. Sure beat getting the airline food. Good luck on your next
flight.

Reply


Unkind Responses by Adam D Mon December 31, 2007 @ 1:14 AM


Thank you, but... by Cee Dub Mon December 31, 2007 @ 10:32 AM


by donno Posted Sat December 29, 2007 @ 2:37 AM

So you didn't need a drink but you felt compelled to write this letter
complaining about not getting one. Alright, I understand - really I
do. Someone has to speak up for the downtrodden, by golly.

But what I don't understand is how ANYONE was served drinks on a
flight between Dallas and Houston. That is a short flight and there
is a lot for flight attendants to do. Give her a break.

You didn't need a drink and if you did all you had to do was speak up.
Since you didn't speak up when you had a chance, perhaps you should
keep your yap trap shut now.

Reply


read the letter again by Cee Dub Mon December 31, 2007 @ 10:21 AM
by me&you Posted Fri December 28, 2007 @ 9:28 PM

STFU and be glad that your flight arrived safely at your destination
and not into the side of a building.

Reply

Get a real job and stop slamming people on this site. by blkwidow Sun December 30, 2007 @ 10:09 PM


Really? by Cee Dub Mon December 31, 2007 @ 10:25 AM

by PsychoSekc Posted Fri December 28, 2007 @ 12:47 PM

Eh... it was a short flight. A flight attendant has a lot of duties
and I can imagine how hard it can be to cram all of them in an hour so
I don't think it was so much of an attitude problem but a time
problem. Yeah, it sucks that some people had to go without a beverage
for an hour but at least you all arrived in one piece and quite
frankly, I believe airplane safety trumps thirst.

Reply


by MA Loper Posted Fri December 28, 2007 @ 12:25 PM

the brevity of this flight.

All I could think was "You FLEW from IAH to DFW??? WHY??"

First you said you weren't terribly in need of a drink and then that
you didn't really want it because you were going out to lunch.

So tell me again why you're complaining?

You also state that several passengers were buzzing the attendant with
their call lights.

And you're somehow shocked that she was "hasty and dismissive?"

I just don't get how you can say you understand that her job is not
easy and then launch into a demand that employees be trained to be
more professional.

Reply


Why did I fly? by Cee Dub Fri December 28, 2007 @ 7:21 PM

by Adam D Posted Fri December 28, 2007 @ 12:17 PM

I can understand your frustration, but being that my step-brother is
an airline pilot, I can tell you there are a lot more important things
that the flight attendants have to tend to before serving drinks. It
does not sound like you were on a terribly long flight, and they could
not get to the drinks in time. Many airlines don't even give out
snacks or drinks anymore. I don't understand why you are writing a
letter if it really did not apply to you, since you were going out to
lunch anyway. Next time, speak up. They gave you an opportunity to
do so, and you sat there.

Reply

by burkhagirl Posted Fri December 28, 2007 @ 11:15 AM

It's my understanding that a flight attendant's first duty is to see
to the safety of the passengers. Perhaps there was something that she
needed to attend to that delayed beverage service. Perhaps she was
making arrangements for passengers who had been previously bumped or
missed a flight. Either way, I think that this comes before a
passenger's right to get a Coke.

As for her attitude, can't we cut people some slack during the
holidays? She probably has been through one of the busiest times of
the year for air travel and has dealt with a huge number of customers.
At some point you just can't put on a happy face and whore your good
cheer. Watching the antics of fellow airline passengers in the past,
I'm surprised that flight attendants haven't strangled anyone yet.

Reply


by Wishing you the bestus festus Posted Fri December 28, 2007 @ 10:05 AM

I was curious to see how long the flight is between the two airports.
I couldn't helo but laugh at the fact that you made all this drama at
all. For a one hour flight there is maybe what about 30 minutes of
flight time in which the attendant can serve. I have been on flights
about that long (Toronto to Montreal is about that long) and in the
very last row (after volunteering to give up my exit row seat to an
unaccompanied minor. I was on said flight and realized doing the math
that the 4 of us in the last row would be missed. I didn't care that
much, I was going to be landing soon enough and I had my won water
with me that I bought in the airport. It's nice to have drinks on the
plane but sometimes things happen. I would rather not be served a
drink and have everyone be safe, then be served a drink that could
either spill or the attendant could fall, especially if there is lots
of turbulance.

Reply


Unaccommpanied minors.. by Harleycat Fri December 28, 2007 @ 11:11 AM


It was to facilitate the fact that he is really tall by Wishing you the bestus festus Fri December 28, 2007 @ 3:14 PM


I do know.. by Harleycat Fri December 28, 2007 @ 3:17 PM

by RowdyRetailer Posted Fri December 28, 2007 @ 9:49 AM

I loved the drama in your letter-- "shoving cups at them" I stopped
believing you there

Reply

by Bill R Posted Fri December 28, 2007 @ 8:35 AM

Courtney,

That flight is all of 58 minutes or so.

Factor in time for ascent and descent, turbulance etc. and the target
for serving the cabin is maybe 30 - 35 minutes.

Not a lot of time.

One of the many reasons to bring a bottle of water that you purchase
afetr learing TSA.

BillR.

Reply


Oh really? by Cee Dub Mon December 31, 2007 @ 10:31 AM


by Harleycat Posted Fri December 28, 2007 @ 8:32 AM

I agree with the others. This is a short flight and the FA's do have
other things they have to do. Her attitude may not have been the best
but I usually try to write things like that off. Could be a busy day
or this may have been the 3rd of 4th time she's done that run
today..something like that.

We had a similar issue on a Myrtle Beach to NY flight. The flight was
delayed in the first place and by the time we took off and the FA's
finished their work, there was little time for beverage service. I
was in row 2 and got one and my husband was in row 11 (long story) and
didn't because we had made up a lot of time with a tailwind.

Reply
by ChrisO Posted Fri December 28, 2007 @ 8:24 AM

If you could overlook the "mistake", you wouldn't be writing this
letter. I also think you should cut her some slack. Houston to Dallas
is not a long flight and she probably just ran out of time. It's not
like she was twiddling her thumbs and staring out the window until it
was time for the drink cart. Maybe she could have used some help since
it sounds like she was the only one working.

Reply

by RedheadwGlasses Posted Thu December 27, 2007 @ 11:08 PM

You were on a short flight (Houston to Dallas), and the flight
attendant had *minimal* time to do the drink cart. I don't think she
was "late" with the cart, so much as she had duties after take off to
attend to. I once read a flight attendant's description of all the
tasks they must perform upon take off, after take off, and upon
landing -- and between all of that, they're supposed to serve
beverages to people who certainly should be able to go 90 minutes
without something to drink.

And all of this on the day after Thanksgiving. I just have to presume
that she had the same kind of attitude that most of us would have
under those circumstances.

I think you should cut her some slack, not write a letter to HQ with a
vague complaint of "train your employees better" that won't go
anywhere.

Reply


flight attendant's description by Bill R Fri December 28, 2007 @ 9:12 AM




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