Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

Costco DOES NOT honor money back guarantees as their sign says!

Posted Mon October 10, 2011 12:44 pm, by Terra E. written to Costco Companies, Inc.

Write a Letter to this Company

Tried to return Kawasaki rechargeable drill- had packaging and receipt (6 mos old); housing on battery had literally melted onto the charger- thankfully smelled burning odor & checked-out the workshop else it could've caused a fire! Lady at Costco return desk checked her computer, asked if I had the drill bit that came with it & I told her if it wasn't in the box then I didn't. She stated that the manufacturer's agreement with them for returns doesn't allow return without all parts so she couldn't return it. Not only is this is direct opposition of Costco's well-publicized return policy (& sign right on their wall)which states that "if you are unhappy for any reason", but it was obviously a flawed item- & I don't care what THEIR agreement is with their manufacturers, I only care what MY agreement is with Costco! This is not the first time I've had problems returning items to Costco! Even after I pointed out to the lady that I'd been a member since it was Priceclub- over 25 years!, she still refused to even issue store credit. I asked for my membership refund and closed my membership right then and there!

I'd like an apology from Costco and assurances that my long-term membership actually matters to them! Each year I receive at least $150 rebate, that should say something about how much $$ I spend with them. Seems that in this economy they should be actually acknowledging and appreciating their members who've stuck with them instead of chasing them away. I would consider re-joining if they cared enough to respond.


Log In/Create an account | 8 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

by Michael C. Posted Thu March 22, 2012 @ 10:24 AM

Go buy a new one, put the drill bit into the old one, then go and
return the old one. End of story.

by Applejacker Posted Mon January 16, 2012 @ 1:05 AM

You return the entire product, you get a refund. You do NOT return the
remote to a TV and get a refund for the TV.

by The L. Posted Tue January 10, 2012 @ 3:51 PM

There is always a matter of REASONABLENESS that must be considered.

Costco must protect themselves against people purchasing elsewhere,
and using COSTCO as a free walk-in warranty replacement service. THAT
we all can agree on.

Product failures, where the principle components are returned; should
not be disqualified from being covered, unless key components are
gone, such as rechargeable batteries, drill chucks or other major

Costco COULD have grabbed one off the shelf, kept the drill bit to
send back with the old one, give the rest to the client and all is

If Costco chooses to discontinue an item, let the occasional loss fall
on them for not being a reliable source for the product.

Costco is lucky the melted item did not bring down a product liability
lawsuit for a home burning down.

The lady at the return desk does not have the authority to make
decisions. She is paid to scan tags and type in numbers.

I have had my share of stupidity, but COSTCO dishes out far less of it
than all other big box stores combined.

Yes, they sell some lousy products, items that had they been made
SLIGHTLY better, they would last a very long time. Price point and
speed of getting clients out the door with a lighter wallet is the

I only buy items there that either NOONE else sells, or that tend to
fail and have inadequate warranties. The price one pays is inability
to have items repaired or source of parts.

Too bad SEARS closed a store here 8 years ago. I was there all the
time, and the quality of most everything was well above average to

At least Costco is 5 steps above Sams/WalMart

When a clerk can not help, ask for a store manager. IF a store manager
is not there, they have a consumer satisfaction dept that WILL over
ride the store. Everyone saves face and that is about all you can
expect from a giant cube.



by almond Posted Mon October 10, 2011 @ 10:48 PM

You are required to return the merchandise to receive a refund. Most
or part of the merchandise does not meet that requirement.


by batmoody Posted Mon October 10, 2011 @ 9:30 PM

How do they know you aren't just trying to scam a drill bit? Of course
you have to have all the peices there if you want to return

And pointing out you've been a member for 25 years only proves that
you should know better.

by Retail Veteran Posted Mon October 10, 2011 @ 1:28 PM

I don't know of any store that will accept a return of an item unless
all the parts/items that came in the box are there at the time of the
return. In order to process the return, they need everything that came
with the drill. Have you tried to contact the manufacturer? The drill
should have at least a 1 year warranty from the manufacturer.


by RedheadwGlasses Posted Mon October 10, 2011 @ 1:17 PM

So you bought and used a drill but don't know whether a drill bit came
with it?


Drill Return by The L. Tue January 10, 2012 @ 4:00 PM

Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2017 © All Rights Reserved PlanetFeedback.com | Web by Cicada