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 Wishing ISPs would be a little bit better
Posted Mon October 26, 2009 12:30 am, by Amber K. written to Cox Communications, Inc.
Write a Letter to this Company
I have used Cox for over 3 years in different locations.
In Wichita, KS, there was always some issue with the TV. But not much for the internet. There was always sound issues, the HD is terrible quality, Sometimes the sound would be out of sync with the video... On all TVs in the house, whether one is only on or not, and there was always a video error every day (static, pixelization, loss of signal, etc).
One time a technician came out and said the reason we were having extreme static problems was because air was in the lines. This was at a different location than what was mentioned above.
With the internet, I had issues with ping being extremely high. When I was seeding my linux distro torrents, I would barely seed/upload at 10kb/s and have a terrible browsing experience. I also endured ARP flooding (Nearly 2000 ARP packets per 10 seconds) Even after a fresh install of Windows. Luckily I got a router finally and it blocked all those.
When I would connect to certain IRC networks, I would be redirected to a psuedo IRC server and into a channel with a bot trying to uninstall trojans connected to botnets. I was not infected. I had to change my DNS information to avoid having to find the IP of the servers I wanted to connect to.
When I moved to Arizona, I figure the internet would be as amazing as it was in Wichita, minus all the inconvience. Boy was I wrong.
We pay $60 for a 25mbit/2.5mbit connection, and in one go I can't even use 9mbit worth of that connection. Since a month of having this service, our connection has dropped nearly 20 times every day, and not consistently every day. At one point I had to watch the logs on my modem and I can tell you my modem is fine, because it worked in Wichita just fine. The connection is so terrible and we can barely keep connected. When I had initially called, I had my boyfriend put on the account, because he is more network technical than I am and he can instruct the CSR what they need to do. But apparently his name isn't on the account despite me saying so, and the CSR he talked to said that he needs me, when the CSR does not need me, because I had his name put on the account. If you can't figure that out, then you shouldn't be a CSR.
I understand that a cable layout is more efficient than an ADSL2 layout, but a lot can go on to screw it all up, and by slacking in how you care about your customers will force people to go to crappy ADSL with 2 year contracts.
Why don't you take your overpriced internet funding and use it to rebuild your infrastructure and NOT oversell your internet? Hmm? Might be a SMART idea!
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