CVS Lost Me as a Customer

Me too.

I HATE CVS! I put in a script one night for my son who was very sick
and we had just spent hours at the doctor. I was told to come back at
midnight to pick it up and when I got back they didnt have the script.
The guy working at that time wasnt the guy who took my script and he
barely looked around for it. I demanded he call the store manager out
who came out of the back room tucking his wrinkled shirt into his
pants and his hair was all messed up. I swear I think he was asleep
back there! He acted like he was completely out of it. They tried to
call the pharmacist but he wouldnt answer his phone. They even accused
me of not knowing where I had dropped my script off and said that I
must have taken it somewhere else! The doctor's office was RIGHT next
door and thats why I took it to CVS in the first place!

I was literally in tears because my son was at home with his dad and
he was very sick!

The next day my now ex husband called the district manager who took
hours to call him back. In the meantime I called CVS back and the guy
who took my script was there and told me that the med had been there
all night and he had no idea why they couldnt find it.

It took me awhile but I finally figure it out. They didnt know it was
mine because the pharmacist didnt take any information from me when he
took my script. He had already take my insurance info because when I
first took the script in he told me it couldnt be filled the way it
was written out. Something like that med couldnt be filled in that
dosage or something. So I had to take it back and get the doctor to
re-write the script (the whole time dragging my very sick child with
me) and she told me the pharmacist was nuts and completely wrong.

So when I took it back he didnt take any more info from me. He didnt
take my name, number..nothing! And THATS why they didnt know the
script was mine.

I had to take my child with me the next day to back (yet again) and
finally get the script. I had to make sure that they mixed up a new
bottle because the other one had been sitting out all night long.

For our trouble they sent us a 25 dollar gift card. *rolls eyes*
I still have it.

I will never, EVER shop at another CVS again.

This can and does happen at many pharmacies, not just CVS. (Not that
I'm a fan of theirs...the "Pharmacist Care" focused advertising
dosen't line up with the CVS's around here. I am responsible for
dispensing and counting over 70 meds in my household. I'm constantly
on the phone with the doctors a few days BEFORE refilling medications
that have no refills left. It saves a lot of headaches should a fax
number be missed and often the dotor already calls before the
pharmacist gets to it.
I also doublecheck the meds, and ask why they look different (some
suppliers have different colors, shapes and sizes for the same
medicine and same dose).
Even after all this I myself still make mistakes so finding your meds
in someone else's bag wouldn't surprise me. Mistakes happen...we can
only hope they catch them before leaving the counter...

How many meds are you taking that one could be forgotten so lightly???

I agree with the others that there could have been many factors
involved with them contacting your doctor's office. Unfortunately,
it's up to us to check back with both them and the doctor on these
issues.

Mix ups can occur since those handling your scripts are human. I
always check my meds when I pick them up and question anything that
looks different.

I had a co-worker once that was diagnosed with Shingles. Her doctor
gave her an anti-viral and a painkiller, Tylenol 3. She had to take a
loading dose of the anti-viral, 6 pills, and 1-2 Tylenol 3 for pain.
She picked up her meds on her way to my office and I watch as she
counts out 6 Tylenol 3's. I asked her what she was doing and she told
me she needed to take 6 of one pill and 1 of the other. I questioned
by any doctor would tell her to take 6 painkillers (I know my pain
meds). She looked at me funny and said she was taking 6 anti-virals.
Yes, you guessed it, the pharmacy put the wrong pills in the wrong
bottles. This was a pharmacy located right by the hospital we both
worked at. Their answer was "ooops, we messed up"

Luckily I was with her and know my pain meds otherwise she would have
taken 6 painkillers. This woman gets drowsy from aspirin and would
have ended up in the ER if she took them.

I think it's frightening when you are dealing with so many medicines
to have mix ups like this. It's not a simple order for something that
has no warnings or can just be exchanged when there is a problem,
these are medicines that can affect people in severe ways.

I did my mom's prescriptions for 5 years. Occasionally there would be
some reason the pharmacy (not CVS) would have to call the doctor.

In about 10% of the cases this call did not occur. I found that by
staying on top of things and "checking back" with the pharmacy I could
make it happen.

There are so many prescriptions and people to deal with - I guess
sometimes they can drop the ball. I suppose I am making an excuse,
but I just wanted to say I have seen this elsewhere.

Good luck with the new pharmacy.

I'm not a CVS fan myself. But, I had a similar situation with my Dr.
and pharmacy. The pharmacy was supposed to call or fax the Dr. to
have one of my prescriptions renewed. However, I checked back with
the pharmacy a few hours later and they had heard nothing (very out of
character for my Dr. as well). I then took it upon myself to call the
Dr. and the pharmacy until things were straightened out. It turns out
that the fax was being sent to the wrong office because this
particular Dr. travels to 3 different places. Apparently the request
ended up in a stack for the Dr. to look at once he arrived at that
particular office. At any rate, a million different things could have
happened to prevent your Dr's office from receiving the request and
processing it. I would have been more concerned with the fact that
your prescription was in with someone else's order...what were they
thinking!