Prescriptions being refilled without my doctor's approval

Coming from someone who works there. We hate it too...don't take it
out on us please. It's not the people there, it's the cvs machine. I'm
seriously afraid they are going to see this somehow and I'm going to
get fired. We have to do more work with less people all the time
because the pharmacy managers get bonuses for high script volume. We
have to make these obnoxious phone calls trying to talk people into
filling scripts and yea your scripts were probably on ready fill and I
don't know what is going on with docs offices but we have had the same
thing happen, my theory is there is some kind of glitch in the
communication between the two systems. I have no idea...just please
don't take it out on the people who work there, especially the techs
because we make almost nothing compared to the work we do. We make the
same amount churning out meds way too fast that people churning out
burgers way too fast do. I should not come home from work beat down
and depressed and my body sore. I'm 22 for God's sake why do I feel
like a sweat shop child?!? Because we are over worked and underpaid
just to get yelled at by mean customers that dont know what it's like
to be us.

If your prescriptions are renewable, CVS, and other oharmacies will
automaticcaly refill them without your permission as a "courtesy".
You have to specifically request that they not not automatically
refill your prescriptions.

Carol

it's not always cheaper but if your insurance will cover it... you may
want to consider checking out your doctor's own facilities for a
pharmacy. When your doctor and pharmacist are in the same building
they usually have better communications with each other.

and if there is a mixup you don't have to play as much phone-tag.

While I completely agree with your post, this is a widespread problem
and why HEALTHCARE (Not Health Insurance) needs an overhaul!

dont even get me started with that place...they are terrible...plain
and simple. they treated my fresh out of the hospital husband like a
dog when he took in a prescription to be filled, needless to say,
after I was done "talking" to them, they wouldnt fill his
prescriptions anymore....lol...a@@holes

CVS is totally dysfunctional on the Pharmacy side. They always mess up
prescription, they lie to customer claiming your doc didn't call a
script in, they short fill your scripts, they overcharge.

Are your scripts for addictive and/or painkiller drugs such as
hydrocodone, percocet, percodan, Roxicodone or Oxycontin?

I'm wondering if there's a junkie working at this particular CVS who's
trying to obtain your extra scripts...

I think its time for your to find yourself another pharmancy and
quick. I would not have one more Rx filled there EVER again. I would
try Target or even Walgreens or somewhere else..anywhere else would be
better at this point.

as suggested below, some of those may have been automatic refills. but
they should have said that instead of saying the doctor called them in
(if your doctor didn't call them in).


at this point... personally i'd suggest finding a different pharmacy
if they can't keep things straight.

Are any of the prescriptions you're taking on automatic refill? If so,
the prescription will automatically fill even if you don't have
refills as it will generate a fax/call to the doctor to get more
refills.

You'd also be surprised at how many doctors offices will fax
in/e-scribe scripts for patients even though they don't need them.
This often happens when you go in for a check up, the doctor will
check your profile and will decide to call in refills just so you'll
have them on file.

If you find that there are scripts ready that you didn't order, you
don't have to take them. They will delete them, which will store the
script in your profile for future use and will reverse the insurance
claim.

With that said, I've been working in a pharmacy for over 10 years, we
just don't fill scripts for fun. We fill them because a patient
requested it, because it's on automatic refill or because a doctor
called/faxed/e-scribed it in. We just don't go through random profiles
and fill scripts just because. It's a waste of time and paperwork to
do so.

Like a poster below, I can't tell if you had refills on all of these
prescriptions or not. However, my assumption is that there were
refills. In my mind that should not matter though. Not unless you
have auto refills through CVS. I know my sons ENT just had me fill a
prescription for ear drops. He had 1 refill written on the script,
but I didn't end up needing it. I can think of many more instances
over the years too where I've had additional refills left on a
prescription and chose not to take them...For instance, the need to
switch prescriptions, having gone back to the Dr. prior to the end of
the refills etc. etc.

No matter the outcome of this, I would be switching pharmacies asap.
A good pharmacy does not automatically refill prescriptions without
being asked.

some sort of fraud opportunity in that they are processing
prescriptions under your insurance for you that you don't need and
aren't taking so they profit, but for a chain as big as this - that's
kind of risky.

I was under the impression that unless the script had refills marked
on it, each had to be a separate submission to be filled. Scripts
can't be filled without this, so somewhere there had to be something
that said you should have these medications.

It may very well be that your Dr submitted it with refills and then he
WOULDN'T have called in every month as it would have been on file
already.

But I am not clear are these one time meds or something that is taken
regularly (like Lipitor) where a refill would be typical?

Some of the people at work use the regular mail to get prescriptions,
they claim its alot cheaper.

I dont know too much about it.

We dont use drugs, we try to heal ourselves naturally whenever
possible. Seems to have worked well so far.

Ever watched the commericals with all the side effects! Wow! No Thank
you.


Good Day

HOw many times do you have to put up with this before you just switch
your prescriptions to a pharmacy that doesn't have its head up its
ass?

Is it possible you somehow signed up for automatic refills with them?
When that happens, they automatically refill your prescription each
month if you have refills available. You should ask about that and if
it is so, remove that service from your account.