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Prescriptions being refilled without my doctor's approval

Posted Sun October 10, 2010 11:05 am, by Connie V. written to CVS

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I have been using CVS pharmacy for as long as I can remember but the last few years I have had more trouble than I am able to handle.

Last fall, I went in to pick up my husband's prescriptions. When the cashier gave me the total, I knew something had to be wrong. This wasn't the first time this had happened. I would pick up the prescriptions because CVS called and left a message saying that my husband's prescriptions were ready. I would pay for them and take them home, only to find that his doctor had not ordered these prescriptions because my husband still had plenty of medication. So this time, I called my husband. He told me that he didn't needs these medications and he further checked with his doctor who never called them in. I refused the mediciations but somehow my insurance company still thought I got them and sent me a check to cover the costs. In the next several months, this happened several more times. I refused the medications because our doctors didn't order them, and then I would mail the insurance company back all the checks that were sent in error.

Last July, my doctor called in my prescriptions and I picked them up. I wasn't due to go back to see him until October, so I was surprised when CVS called and said my pills were ready. I called CVS to check to see what pills were there. I then called my doctor who once again verified that he had not called in any prescriptions for me. When I went in to get my husband's pills, I told CVS that my pills had never been called in. The customer service representative checked and told me my doctor had indeed called these in. I was told he sent the request in electronically. I told them I didn't want these pills as my doctor sometimes changes my medications and I didn't want to pay for ones he didn't request.

Last week, I went to see my doctor and explained the problem that I was having with CVS. He checked again and assured me that no prescriptions had been called in for me during September. He then sent in a request for refills on my pills. Yesterday, I went in to get my pills and was told first that my doctor never called them in. I knew this wasn't so because I watched him make the request. Then I was told that the pills weren't due to be filled because I picked them up in September.
Again, I had to argue that I didn't pick up the pills because I wanted to wait for my doctor to request them. I am not going to pick up pills just because CVS has decided they are due to be refilled.

Once again, CVS blamed my doctor. I find it funny that my doctor would call in pills and deny it. I find it even funnier that my husband's doctor did the same thing. Now two doctors have called in medications for my family and then just denied it? I don't think so. My husband sees three doctors and all three have said they didn't call in prescriptions that CVS claims that they did. This has cost my husband and I hundreds of dollars in the past because we just picked up the prescriptions, trusting CVS. I have also had to wait needlessly for prescriptions that have been called in because the record keeping is wrong once these extra medications are put into the system.

CVS needs to get their act together. CVS should only call me if my doctor wants me to have medications. The pharmacist is not my doctor and shouldn't be making these requests on his or her own. If this isn't being done by the pharmacist, then there is something wrong with the computer and CVS should fix it.


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by AnonymousTech Posted Wed April 11, 2012 @ 9:09 PM

Coming from someone who works there. We hate it too...don't take it
out on us please. It's not the people there, it's the cvs machine. I'm
seriously afraid they are going to see this somehow and I'm going to
get fired. We have to do more work with less people all the time
because the pharmacy managers get bonuses for high script volume. We
have to make these obnoxious phone calls trying to talk people into
filling scripts and yea your scripts were probably on ready fill and I
don't know what is going on with docs offices but we have had the same
thing happen, my theory is there is some kind of glitch in the
communication between the two systems. I have no idea...just please
don't take it out on the people who work there, especially the techs
because we make almost nothing compared to the work we do. We make the
same amount churning out meds way too fast that people churning out
burgers way too fast do. I should not come home from work beat down
and depressed and my body sore. I'm 22 for God's sake why do I feel
like a sweat shop child?!? Because we are over worked and underpaid
just to get yelled at by mean customers that dont know what it's like
to be us.

by Carol S. Posted Tue October 19, 2010 @ 9:42 PM

If your prescriptions are renewable, CVS, and other oharmacies will
automaticcaly refill them without your permission as a "courtesy".
You have to specifically request that they not not automatically
refill your prescriptions.



renewable prescriptions by ConnieSV Thu April 7, 2011 @ 3:06 PM

by PepperElf Posted Mon October 18, 2010 @ 8:27 AM

it's not always cheaper but if your insurance will cover it... you may
want to consider checking out your doctor's own facilities for a
pharmacy. When your doctor and pharmacist are in the same building
they usually have better communications with each other.

and if there is a mixup you don't have to play as much phone-tag.

by Adam W. Posted Sun October 17, 2010 @ 11:32 PM

While I completely agree with your post, this is a widespread problem
and why HEALTHCARE (Not Health Insurance) needs an overhaul!

by blondie615 Posted Fri October 15, 2010 @ 1:44 AM

dont even get me started with that place...they are terrible...plain
and simple. they treated my fresh out of the hospital husband like a
dog when he took in a prescription to be filled, needless to say,
after I was done "talking" to them, they wouldnt fill his
prescriptions anymore....lol...a@@holes


by Brad F Posted Tue October 12, 2010 @ 3:17 PM

CVS is totally dysfunctional on the Pharmacy side. They always mess up
prescription, they lie to customer claiming your doc didn't call a
script in, they short fill your scripts, they overcharge.

by Jared C. Posted Tue October 12, 2010 @ 11:54 AM

Are your scripts for addictive and/or painkiller drugs such as
hydrocodone, percocet, percodan, Roxicodone or Oxycontin?

I'm wondering if there's a junkie working at this particular CVS who's
trying to obtain your extra scripts...


Even bland stuff can be resold by Brad F Tue October 12, 2010 @ 6:06 PM

ooo that's an interesting theory. and perhaps another good reason to switch n/t by PepperElf Wed October 13, 2010 @ 3:47 PM

By law... by PsychoSekc Wed October 13, 2010 @ 6:15 PM

What about stimulants by LadyMac Fri October 15, 2010 @ 7:48 PM

If you're talking about... by PsychoSekc Fri October 15, 2010 @ 8:33 PM

by T. B. Posted Mon October 11, 2010 @ 7:38 PM

I think its time for your to find yourself another pharmancy and
quick. I would not have one more Rx filled there EVER again. I would
try Target or even Walgreens or somewhere else..anywhere else would be
better at this point.


Dont forget your locally owned, family pharmacy...... by Chadg Tue October 12, 2010 @ 3:49 PM

by PepperElf Posted Mon October 11, 2010 @ 3:40 PM

as suggested below, some of those may have been automatic refills. but
they should have said that instead of saying the doctor called them in
(if your doctor didn't call them in).

at this point... personally i'd suggest finding a different pharmacy
if they can't keep things straight.


what could have happened by luvli79 Fri March 18, 2011 @ 3:36 PM

by PsychoSekc Posted Mon October 11, 2010 @ 2:46 PM

Are any of the prescriptions you're taking on automatic refill? If so,
the prescription will automatically fill even if you don't have
refills as it will generate a fax/call to the doctor to get more

You'd also be surprised at how many doctors offices will fax
in/e-scribe scripts for patients even though they don't need them.
This often happens when you go in for a check up, the doctor will
check your profile and will decide to call in refills just so you'll
have them on file.

If you find that there are scripts ready that you didn't order, you
don't have to take them. They will delete them, which will store the
script in your profile for future use and will reverse the insurance

With that said, I've been working in a pharmacy for over 10 years, we
just don't fill scripts for fun. We fill them because a patient
requested it, because it's on automatic refill or because a doctor
called/faxed/e-scribed it in. We just don't go through random profiles
and fill scripts just because. It's a waste of time and paperwork to
do so.


I like this part: by RedheadwGlasses Mon October 11, 2010 @ 5:28 PM

Unwanted refills by Won\'t Back Down Wed October 13, 2010 @ 10:14 AM

.... by PsychoSekc Wed October 13, 2010 @ 8:53 PM

by Casmly Posted Mon October 11, 2010 @ 12:18 PM

Like a poster below, I can't tell if you had refills on all of these
prescriptions or not. However, my assumption is that there were
refills. In my mind that should not matter though. Not unless you
have auto refills through CVS. I know my sons ENT just had me fill a
prescription for ear drops. He had 1 refill written on the script,
but I didn't end up needing it. I can think of many more instances
over the years too where I've had additional refills left on a
prescription and chose not to take them...For instance, the need to
switch prescriptions, having gone back to the Dr. prior to the end of
the refills etc. etc.

No matter the outcome of this, I would be switching pharmacies asap.
A good pharmacy does not automatically refill prescriptions without
being asked.


by MA Cunningham Posted Mon October 11, 2010 @ 10:10 AM

some sort of fraud opportunity in that they are processing
prescriptions under your insurance for you that you don't need and
aren't taking so they profit, but for a chain as big as this - that's
kind of risky.

I was under the impression that unless the script had refills marked
on it, each had to be a separate submission to be filled. Scripts
can't be filled without this, so somewhere there had to be something
that said you should have these medications.

It may very well be that your Dr submitted it with refills and then he
WOULDN'T have called in every month as it would have been on file

But I am not clear are these one time meds or something that is taken
regularly (like Lipitor) where a refill would be typical?


by RowdyRetailer Posted Mon October 11, 2010 @ 1:27 AM

Some of the people at work use the regular mail to get prescriptions,
they claim its alot cheaper.

I dont know too much about it.

We dont use drugs, we try to heal ourselves naturally whenever
possible. Seems to have worked well so far.

Ever watched the commericals with all the side effects! Wow! No Thank

Good Day


what is a good natural remedy for migraines? and bladder infections by dottiejean28 Mon October 11, 2010 @ 12:53 PM

bladder infections by RedheadwGlasses Mon October 11, 2010 @ 1:01 PM

Here ya go, by RowdyRetailer Tue October 12, 2010 @ 9:24 AM

by RedheadwGlasses Posted Sun October 10, 2010 @ 3:18 PM

HOw many times do you have to put up with this before you just switch
your prescriptions to a pharmacy that doesn't have its head up its


by Harleycat Posted Sun October 10, 2010 @ 12:30 PM

Is it possible you somehow signed up for automatic refills with them?
When that happens, they automatically refill your prescription each
month if you have refills available. You should ask about that and if
it is so, remove that service from your account.


You'd think they would see that and tell her, not claim "the doctor called them in" by Chadg Sun October 10, 2010 @ 2:01 PM

What I'm Thinking.. by Harleycat Sun October 10, 2010 @ 7:29 PM

It really depends... by PsychoSekc Wed October 13, 2010 @ 11:09 PM

I thought that, too by RedheadwGlasses Sun October 10, 2010 @ 3:19 PM

Keep trying with Target!! by olie Sun October 10, 2010 @ 11:35 PM

Same problem by Pamela D. Fri November 2, 2012 @ 5:30 PM

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