Rude Incompetent Pharmacist

Something is terribly wrong with this story. If you had refills left,
why did you even have new prescriptions in the first place? Did your
doctor change your prescription? If so, and they used a refill of
your old prescription, that could explain the incorrect dosage. They
have to give you the dosage that the refill calls for, not for what
was on the new, written prescription. You can't just say that the
doctor changed your Coumadin dosage but you lost the prescription can
you give me the new dosage on the old script. I wish I could. My
doctor just upped the dosage on my painkillers and my husband is on
his way to the doctor to get the new prescription.

If you lost them, you should have called your doctor for new ones and
had him or her call in a 30 day supply to the store, problem solved!

If this is not the case and you had refills left, why did you even
have new paper prescription? As I said, something does not add up.

I think you had a problem with "Minal" right from the start. Perhaps
because she's a forgeigner? Her name sounds like she is.

If the store manager resolved the issue, why escalate? It doesn't
make sense.

Man, there seems to be alot missing in this story (as others have
pointed out). Have you had other run-ins with Minal? I'm assuming
so, since you know she's a "rude, stupid part-timer." Her refusing to
talk to you was in all probability an order from her superior to
prevent future problems.
A couple points; to my knowledge, a pharmacist cannot simply hand out
more prescription drugs on anybody's word that they lost theirs (if
they could the illegal drug trade would be nada, cuz Bob would just
keep "losing" his morphine), therefore, they got you your needed
prescription they only way they could (by using the refills your
doctor had already okayed) until YOU could get your doctor to
prescribe more.
Also, unless they offer delivery services, they CANNOT deliver
prescriptions (I know here you must be bonded, insured, etc.) even if
it is "across the street."
You are owed an apology for the wrong dosage, however, but only that,
a simple "oops, we're sorry and will put safeguards in place to
prevent that from happening again."

Another suspect comment is that the OP states that she lost two
prescriptions and that the pharmacist used her refills as a
replacement.

Since when do doctors give new prescriptions for pharmaceuticals that
are already prescribed (i.e., due refills)???????

I seriously think the OP just has a vendetta here.

hmmmm...

This one sentence can de dissected:

"An argument ensued with your pharmacist, whose name is Minal and who
is an ignorant, rude, absolutely stupid part-timer at your store."

Into the following:

"An argument ensued with your pharmacist,:

and then:

I blasted her like she has never been blasted!! How dare she even try
to kiss the dust at the bottom of my shoes!! I am the almighty
customer! She should KNOW her place!!!

and then this part:

whose name is Minal and who is an ignorant, rude, absolutely stupid
part-timer at your store."

Something happened between the first part of the sentence and the
last! We may never know, since you left it out! Rude is as rude is! If
you called her names in a LETTER ..after the incident had been
resolved (except for the call you are waiting for)..then it leaves to
the imagination that something happened to push her buttons this way!

I believe there is quite a bit more to this story than you are telling
due to "an argument ensued". When you are ready to tell the "rest of
the story" we will be able to be more objective.

Mike already resolved your issue at the store, why did you need to
talk to Tammy in the first place. Your issue was already solved at
store level. When Minal was rude to you on the phone why did you not
talk with him. There was no need for you to talk to Tammy when your
issue was resolved, you are just making a bigger issue out of this.

Also I have a feeling there is a reason that Minal did not want to
talk to you. I have a feeling that you are leaving some things out.
Were you rude to her.

Not saying it's an impossibility, but with the amount of schooling
they have to go through, a pharmacist acting like that? As stated
previously, your story is VERY vague. What exactly happened?

There are holes in this letter big enough to drive a truck through...I
am SO interested in knowing why Minal refused to wait on you Margo,
judging by the attitude of your letter, I think I already know why....

Given that you're a stroke patient and have to monitor your blood
pressure, I'd suggest just giving this up, letting it go, and finding
another pharmacy if that's at all possible.

Does anyone know whether you can get prescription drugs (legitimately
and legally) through online drugstores? I've never thought about it
until now. Seems logical -- so many people with mobility issues could
have their drugs sent to them at home.

While I agree with Ticky that the letter is immature, it is fairly
clear. What isn't clear is what caused "Minal" to be so senselessly,
flagrantly rude. It is extremely unlikely (read: did not happen) that
someone would randomly verbally assault another person that they had
not met before, especially if the perpetrator was an employee and they
were addressing a customer. The employee would have no way to keep
their job after an incident like that.
I also note that you call Minal "ignorant, rude, absolutely stupid",
"terrible" and "rotten". There is no context in which the exact quote
"You are not allowed to talk at all until WE want to help you." is
appropriate, so if those were the exact words out of Minal's mouth,
she should certainly be reprimanded at the very least. However, you
seem to convey a strong dislike for Minal that goes beyond levelheaded
"this is what happened, this is why I am upset" commentary.
You also omit all of your own statements and actions. For all the
readers know, you may have stormed into the pharmacy, shoved your way
past six other customers and loudly demanded that you be served
immediately or the wrath of God would descend upon the Earth. While I
strongly doubt that you did any such thing, there is no way of knowing
because you have given no information on the subject. You obviously
had some sort of conversation if you know that Minal is a part-timer,
and of course must be speaking from experience to know that she is all
of those awful things you called her. The lack of a response from a
district manager suggests that your claims were overstated, because
any DM that wishes to keep their job will not allow for behavior as
you have described.
As for your conversation with Mike the pharmacy manager, it appears
that you were in the wrong (probably over a small misunderstanding)
and that this misunderstanding caused the incident with Minal. It is
not inconceivable, then, that it was you who (perhaps unintentionally)
escalated the situation to the point where Minal would have refused to
serve you.
Final notes: placing the names of others in quotation marks can be a
derogatory gesture, and in future letters I recommend you refrain from
doing so if you wish not to look as though you are merely out to
insult or get back at someone. If you intended the quotation marks to
represent someone speaking, they are unnecessary in this case and the
matter becomes purely grammatical. Also referring to someone by their
first and last names repeatedly is also offensive, and full names
should never be used in a publicly available letter, lest you be sued
for libel.
You certainly deserve some sort of apology for the mistake in giving
you the incorrect dosage of Coumadin. As for the behavior of Minal and
the other workers with whom you had any interaction, I for one see no
reason that you should receive anything other than a request for more
information.

Maybe you should apologize for having written such an immature, rude
letter.

More flies caught with honey than vinegar.

This letter is PURE vinegar.