Supplies Not in Stock at CVS

For those of you who think I am awful for not "stocking" up on
supplies or not being a better prepared
mother..................................

1. I cannot stock up. He has a limit of supplies he gets a month and
we run pretty close to running out on time, so with that being said,
if my prescroiption is about ready to be refilled....shouldn't it be
in stock?

2. I am divorced. I get perscriptions for my house, my ex-husbands and
school. Sometimes school will call and let me know supplies will run
out in 2 days, same for the ex....I do my best with trying to take
care of three all at the same time. Since he is on my insurance plan,
I am in charge of getting all supplies. I am not prefect or
wonderwoman!

3. I really do not care if they recognize me, I just think its funny
that when you call CVS's line to leave feedback, they ASK you if your
pharmacist addresses you by your first name, as if he should remember
you. It is a small CVS, its not open 24 hours nor does it have a drive
through.

4. My last thought.....why don't I have the right to complain when
Walgreens has no problem with the same prescriptions?

"Many times, I needed the supplies that day or at least by the next
day. I just could not understand how these items could not be in stock
when they know I order them on a monthly basis."

I'm sorry but I can't understand how you could not remember you needed
the items more than 1 or 2 days ahead of time. After all, you know
you order them on a monthly basis and you are often told they will
take 2 0r 3 days to come in. I would think your son's life would be
worth the inconvienience of remembering a little sooner that he needs
his medicine.

CVS/Caremark administers my employer's prescription plan. One of the
benefits is an online pharmacy. I can order a 3-month supply of
medications for the cost of a 2-month co-pay. You might ask your
employer or prescription plan if this option is available to you. I
get a 90-day supply at a lower cost, and an order form letting me know
the earliest date I can refill. I refill as soon as possible(I write
the date when the stamp would go, and I don't stamp the envelope until
I mail it in).

As another poster suggested, you could call in advance of needing the
diabetic supplies and insulin. I know that Walgreen's offers an
auto-refill option, as does Target Pharmacy(if available in your
area). If you sign up for an auto-refill, your prescription is
prepared a few days before the previous fill runs out. Then, you get
an automated call letting you know that the prescription is ready.

Sadly, it seems that pharmacy staff has a large turnover. We've found
that our Target Pharmacy is amazing at remembering our faces, and
connecting MY name with my husband's. They ask about my husband's
upcoming or recent surgeries when I go in to pick up our son's
prescription. And I don't even have to say my name.

We don't have a CVS in our area, but we do have a Walgreen's. I
personally wouldn't recognize a pharm tech in our Walgreen's, except
for the one whose kids went to elementary school with mine. I'm
guessing that even after 3 years, you may not recognize most of the
techs at the CVS, either.

YOU have to recognize 4 or 5 or 30 people over three years. A pharm
tech would have to recognize thousands of repeat customers.

You seem to want independent-pharmacy service at chain prices. In
some places, this might be available. But most of us have to decide
what we want. Recognition, or price. Immediate product availability,
or "Oops, my diabetic child needs this NOW NOW NOW, and I didn't plan
ahead. What do you mean, you're out??????????????"

Honestly, if my child or I were diabetic, I'd stock up on supplies or
fill my prescriptions as early as possible, so that I didn't end up in
an emergency situation.

That is horrible service if they can't get these supplies in stock for
you even when you have an auto-refill. Hope they get back to you.

Is there any reason you can't go in a day or two earlier then you are,
so that you don't need the supplies that day or the next? You could
then pick them up on a later trip.

Or could you order the supplies on-line? We do that for ours and it
really does simplify things.