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Too big a pill to swallow at CVS
Posted Tue October 31, 2006 12:00 pm, by Alexandra S. written to CVS
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My husband told me to get his ampicillin prescription refilled while he was at work, so at about 3:15 pm today I went to the CVS site and "dropped it off" online.
At around 5:20 (allowing two hours) I drove up there with my little boy, and after waiting in line for about five minutes I was told that they were behind and I'd have to wait another 20 minutes. So I did...I simply put my son into a cart and walked around with him and browsed.
When I went to get my husband's prescription I took one look at the bottle and saw what I would describe as "horse pills," and I don't recall ever seeing his ampicillin pills that big. My husband CANNOT take anything that big, as he has issues with choking, and I pointed that out to the cashier (I didn't get her name...she has dark hair and was wearing a bright orange T-shirt). She more or less shrugged and said something about a different manufacturer.
I refused to pay for them. I told her that I wasn't going to buy them, and I just left them there. No way was I going to waste money on something my husband couldn't take!
My husband never had issues like this at the Wal-Mart or Kmart pharmacies...we may wind up going back to one of those places.
I don't know exactly who makes the pills, but issues like this (too big a pill to swallow) need to be taken into account. I don't know how things work behind the scenes at a pharmacy, but if it's the manufacturer, perhaps CVS should look into another manufacturer.
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by wendyc Posted Wed December 20, 2006 @ 8:01 PM
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Hello, I am sort of having the same problem but mine is a capsule. Why DO they say not to crush cut or whatever? I mean I understand if it has a gel or whatever.. so tell me.. on the Ampicillin TR capsules..which DO get stuck in my throat... can I not break/take it apart, put in a bit of water.. let's say a 5 tablespoons and drink it? or am I asking for a problem? All pills make me gag.. but capsules are the worst! they get stuck and my GOD you would think I was gonna die from all the gagging. I hope your doctor at least listens to you.. Mine, I know I told 3 times that I have a hard time with them... yet he insists on the pills.. if someone knows...... what is the WORST that can happen if I do the above? thanks!Oh and before I get jumped for not changing docs or whatever.. I live in a super rural area, he is closest.. and the best I can do for now. I would have to travel about 60 miles each way to get to another doc.. and with gas prices and living on limited money..... no way can I do that..
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by LK Posted Wed November 8, 2006 @ 8:11 PM
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I too have the problem of being unable to swallow ANY medication in pill form. I get so dishearted when I try to explain this to Doctors, Doctors who were NOT THERE when I was in the fifth grade and TRYING to swallow sulfur tablets, penicillin and 12 aspirins per day to fight the Rheumatic Fever I had. I am 53 and am so paronoid to swallow a pill, I cry just thinking about it. The medications of today ALL come in pill form and I never hear of concideration being shown to persons who are like me. As for that attitude at CVS. Thats normal. I once told a cashier that a gentleman put a Mach Razor under his coat and was walking out the store. Her reply: I'll go tell the manager, thats not my job. Haven't been back since and do not intend too. Thanks for the info and your concerns....LK
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by Alexandra Posted Sun November 5, 2006 @ 9:24 PM
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They were capsules, and pretty big ones at that.
Here's what we did: We got the Rx filled at Kmart, and they called CVS and told them to cancel the Rx (you know, to prevent people "double-dipping").
My husband made sure Kmart still carried the kind they always did before he got it filled there.
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by tracy Posted Sat November 4, 2006 @ 4:59 PM
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I just joined this site, and I agree that some people are way too harsh to letter writers. Sometimes, it is obviously warranted. Other times, not so much. I wonder if some of you aren't out there eagerly awaiting your next victim to bash.
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by silvrcraze Posted Sat November 4, 2006 @ 4:08 PM
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Wow, I just joined this site and the aggression that people show towards letters is unbelievable. It really makes me not want to post anything!
Nowhere does she say she STOMPED OUT OF THE store. She stated she wasn't going to buy them. I'm sure EVERYONE has done this. You get up to the register and something is priced wrong or you realize something is wrong with it and choose not to purchase it.
I too wouldn't have bought them since you can't return them. Not knowing if you can split them and already knowing that they would be too big to for her husband to swallow would be enough reason to not make an immediate purchase. Most pharmacies carry different brands so you can ask for another if they have it or you can pay the extra money and get the non generic brand. You can find out which brand would be best for your husband and call pharmacies to see if they carry that one.
I don't see any reason to get mad at CVS though because it's not their fault which pills would come up as their generic brands. It's all about which pharmacutical companies they deal with. I don't feel the need to bash anyone, jump to conclusions, or put words in anyone's mouth over this. A simple statement is all that's needed to explain how CVS isn't at fault.
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by Tina Newman Posted Sat November 4, 2006 @ 2:05 PM
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My dad's ampicillin came in reasonably sized gray capsules. I can't believe the doctor would prescribe something that a patient, that he's SUPPOSED to know, could not take.
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by Daniela E Posted Sat November 4, 2006 @ 12:15 AM
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he/she is the one who would presumably know you husband's issues w/swallowing and I've seen books in the dr. office that have pictures of what the pill they're prescribing looks like.
I'm sure there are alternatives to the exact Rx he wrote, so talk with him/her about it.
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Quick note to other responders: NOT EVERY PILL CAN/SHOULD BE SPLIT! They might be time-release capsules, or the kind with gel in them.
The OP probably has a point, but I think they should have at least taken the pills home and attempted to use them as directed. I don't know what's wrong with her husband, but ampicillin is a potentially life-saving drug and it's important not to miss or delay doses.
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by tickytack Posted Thu November 2, 2006 @ 8:56 AM
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"He has issues with choking"
Gee... and I thought I was the only one.
Your letter is completely misplaced. CVS doesn't make the pills; it merely dispenses them.
"Perhaps CVS should look into another manufacturer".
Uh, sorry, darling... pills are pills.
Here's an idea for you. CUT THE PILL IN HALF WITH A KNIFE.
How silly do you have to be to not think of that?
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thanks!
by Daniela E Sun November 12, 2006 @ 2:33 AM
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by MA Loper Posted Wed November 1, 2006 @ 9:41 AM
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Alexandra,
I hate to say this, but if that's what your husband's Dr. prescribed for him, that is what he is supposed to take, REGARDLESS of whether you feel the size of the pill is inappropriate for him.
And at the end of the day, CVS didn't make the pills, the drug company did, so getting upset and sending angry messages to CVS when they didn't write the script and didn't manufacture the pill is kind of pointless. Bottom line, it's not the pharmacy's fault.
I'm not sure how often your hubby has had antibiotics before, but most often (for some odd reason) antibiotics frequently come as "big horse pills." If your husband truly has an issue with choking, his Dr. should know this and should probably be prescribing his meds in oral suspension form, rather than in pills.
As I have a young child, I know that many antibiotics on the market now come in oral suspensions for little kids who are unable to swallow the pills, but you have to discuss this with the Dr.as the doseage may not be sufficient for what your husband needs.
I know several of the commenters suggested a pill splitter, but esp. with antibiotics, you have to be very careful not to split or crush them because they are coated with medicine to help it absorb better. It would state on the bottle whether this is an issue, as well as in the leaflet that I know CVS offers with all it's prescriptions, but again, this is something that needs to be reviewed with your Dr.
I would suggest talking with your husband's Dr. personally if you are going to be responsible for obtaining his meds for him so that you know what you should expect. Otherwise, I have a bad feeling that you'll just continue to have frustrating experiences like this every time you have to fill a new script.
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by Firebrat Tracy Posted Wed November 1, 2006 @ 9:33 AM
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I'm no pharmacist, and I don't play one on TV, but common sense should have come into play here.
The pharmacy cashier is *not* the pharmacist. While she should have been able to assist you in figuring out why the pills were different, the person to ask would have been the *actual* pharmacist. I know at my local CVS, the pharmacy tech is helpful and proactive, but sadly, this isn't always the case.
For example, I had been taking a certain prescription for years, and had always filled them at one specific CVS. One day, I picked up my refill and they were tablets and not capsules. Not a big deal, but when I asked the cashier why, she advised me that there was, indeed, a manufacturing change. I didn't refuse to pay for them and stomp out of the store in a snit. I bought them and went on my merry way. I realize that it's different in your case, because your husband couldn't take the 'horse' pills, but with a little communication and patience on your part, I'm sure the issue could have been resolved without leaving the store without the medicine.
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by Cass Posted Wed November 1, 2006 @ 7:55 AM
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Your husband should speak to his doctor. The doctor can specify on a prescription "DAW" (dispense as written) so that the pharmacy will not use a generic brand of the drug, which sounds like might be the case here.
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by Mike R. Posted Wed November 1, 2006 @ 1:19 AM
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The question I would ask is, now that this CVS has your script, where else are you going to go to get it filled?
This may be a big pill to swallow, but you may have to return to CVS to get your prescription filled. (Couldn't help but say that).
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Get a pillcutter. They work great. They're cheap. I use one every day.
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be careful
by Katy M Wed November 1, 2006 @ 11:56 AM
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$5 - $10?
by Chris Pattullo Thu November 2, 2006 @ 2:16 PM
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by Lia Posted Tue October 31, 2006 @ 10:39 PM
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Just so you know, the pills are safe to split and take that way. It won't make them any less effective.
Perhaps before making the decision for your husband, you could have taken the time to contact him and told him how big they were before making the decision yourself. Do you know for an undeniable fact he didn't want them?
Yes, I know how big the pills are. I had to take them for strep throat, when my tonsils were swollen to the point I could barely breathe, let alone swallow fluids. How do you think I ended up taking them? By splitting them in half.
I can only hope that whatever illness your husband has won't be too affected by your decision to deny him the medicine he needs.
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Yes
by Daniela E Sat November 4, 2006 @ 12:25 AM
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Yes and..
by Lia Tue November 7, 2006 @ 10:13 AM
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by `~`Leanne`~` Posted Tue October 31, 2006 @ 10:33 PM
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Call the pharmacist back and see if you can pulverize the pill or not. It sounds like the big pink pill antibiotic that was prescribed to me a while back and I had to laugh at the size of it until they said I could crush it. But ask first. Maybe even see if there is information on it online and see if you can call other pharmacies so you dont have to wait. Some CVS's take calls until midnight or later so you should be able to get an answer on that.
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by Gino Version 1.2 Posted Tue October 31, 2006 @ 10:23 PM
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The issue was not with the cashier in the bright orange shirt with black hair. Saying "I refused to pay for them. I told her that I wasn't going to buy them, and I just left them there. No way was I going to waste money on something my husband couldn't take!" and stomping out of the store accomplished exactly what?
You should have spoken to the Pharmacist(in a white lab coat usually). Ampicillin comes in two doses 250 mg and 500 mg. If your husband needed 500 mg, the pharmacist could simply call the doctor and get a new script for double the amount of pills with the smaller, easier to swallow 250 mg dose. Problem Solved.
There's no guarantee that WalMart,CVS or Kmart pharmacies consitently use the same manufacturer and you could well have gotten the same results there.
As for splitting pills, that's something you need to talk to the pharmacist about. Some medicine is coated or has time releaed properties and splitting them could cause promblems with getting the wrong dose.
Safety (and asking the pharmasist) pays and costs nothing. Especially when medicine is concerned.
There are other alternatives to this pill his doctor could prescribe. Other similar pills or IV drips or even shots that would avoid the need to swallow pills. But as a consumer, you have to work with your health care team or they can't help you at all.
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by gb Posted Tue October 31, 2006 @ 8:58 PM
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Be aware that if you have insurance for your prescriptions you may have trouble getting another one if that prescription was already processed.
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by S. Brown Posted Tue October 31, 2006 @ 8:50 PM
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I'm suspecting that these pills are a generic version and unfortunately, from time-to-time, pharmacies get them from different manufacturers. As another poster suggested, buy a pill splitter as there is no guarantee if you go to another pharmacy that you won't have the same problem.
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by *Brenda* Posted Tue October 31, 2006 @ 7:25 PM
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Ever heard of a pill splitter?
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by Alexandra Posted Tue October 31, 2006 @ 6:40 PM
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Wonder if I should write another one. I dunno...they'll probably figure it out since the CVS is in the town I live in.
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