wrong medication given to customer West Grove, Pa location

PS.... I think you need to take a math class. 160K a year does not
equal 1K a day.

I, too, would be upset if I received the wrong medication, but you
need to calm down & stop with the insults! If I were you, I would
take a chill pill (sorry, couldnt' resist!) & re-write this complaint
in a professional manner. As is, it will most likely be tossed.

You need to call your state pharmacy board asap!!!

dear lord! calm down son! ask for a xanax instead! do you look at the
meds before you take them or just pop away? you go in there
threatening them, you will go to jail. it doesnt matter how much $$
you make, they will still make mistakes, possibly even kill you,
happens every day.

You need to check your meds carefully before you take them --
preferably at the pharmacy when they hand them to you.

No, they should not have made this error. But mistakes happen in
pharmacies, as they do in every other setting. And that's why we make
sure we know what our meds look like and question the pharmacist if
they're giving us an unfamiliar generic version of a drug.

I take both trazodone and tramadol for chronic pain. Never have these
two prescriptions looked the same -- and I've gotten tramadol now from
two different pharmacies and one vet. In fact, never have any two
drugs I've taken looked the same, and I've taken a lot of prescription
drugs in my life. It is of course possible that there are some doses
where they do look alike, but even so it is your responsibility to be
able to recognize your meds. If they look funny, ask "Have you
changed the generic version you provide here?"

Change your pharmacy. I quit Walgreens after a fairly egregious error
that was compounded by the pharm tech, the store manager, and the
pharmacy manager, and I took my business to Dominick's. Dominick's is
working out really well for me. I wouldn't want to get many more
drugs from this store, and I can see why you wouldn't either. If
you're driving more than 1100 miles a month, I am sure that on
occasion you drive fairly close to a pharmacy.

But I do not believe that firing is warranted for one error like this.
Retraining, certainly. Reprimand, maybe. Outright firing, no.
Unless it's a pattern that keeps repeating: you are obviously unable
to show that to us even if it exiasts. (And "termination" always
sounds to me like death, though I don't imagine that's how you're
using it here.)

After all, you're partially at fault as well, but and I don't imagine
people are demanding that you get booted out of your pain management
program just because you messed up. (If they are, let me know: I've
got your back.)

If you'd written a nice professional-looking letter to make sure that
management knows about this, I would have stood by you. But the
ranting and the "shouting" and the bit about how they're killing
people is all over the top. Way over the top.

And seriously, quit working 20 hours a day. If you can't sleep more
than 3 hours at a stretch, add a nap to your schedule. Trust me. You
will find that you are better able to deal with the pharmacy giving
you the wrong drugs.

Good luck with it.

I'm confused. Our local pharmacies require a consult with the actual
pharmacist. We can't just get the medication we've been taking for
years. We have to talk to the pharmacist.

The pharmacist names the medication. At Target, the pharmacist
actually opens the bottle and pours a couple of pills into the cap and
describes the medication. There are multiple opportunities for the
customer to notice a difference--in name, dosage, color, shape, size.

If this is a refill, how did you not notice a difference from the
previous pills? Even if it's a different manufacturer, you, as the
customer, should notice that something is not the same.

Did you read or look at the instructions and the whole patient
information sheet that came with the medicine?
There should be a sketch of the pill, with a description that includes
color and markings.

Ultimately, the patient(as long as adult and/or mentally competent) is
responsible. It was YOUR duty to make sure that the pharmacy filled
the prescription properly.

An aside--there are a lot of medications that have similar names. Be
sure you know the name of the medicine your doctor prescribed, as well
as the spelling. Ask the doctor to spell it out loud, so you can
write it down. Then you can write it more legibly yourself.

As someone who used to take Trazadone, I know it's not the medication
that has made you insane and caused you to write a pretty pathetic
letter.......grammer, outline, and a whole host of other revolting
things. So what's your beef? And why do you think we'd be impressed
with your income level. Are you insecure? I think so! You need a
therapist, not a medical doctor to help you. You have lots of issues
John!

Peace!

Trazadone is an anti depressant. You state "renal failure possible
death" I am HORRIFIED!!!!!!I have been taking trazadone for 20 years
and NOW I find out I am going to DIE!! Oh, the horror of it all.Why do
you lose two days of work - maybe because of your over reaction? An
how nice of you to tell us how much you make - are we supposed to be
impressed? Grow up.

You NEED some sort of drug to calm you down. If you go into CVS and
act like you have threatened, you will be in jail.
I will never read another letter you write. "BELEIVE ME I WILL DO IT
TOO."

Now, if the pharmacy made the mistake rather than your doctor, this is
a problem. I've learned a long time ago to carefully check all my
medications and, if I'm not sure, to ask the pharamist.

The problem with this letter, as most have pointed out before me, is
the way it's written. If you seemingly overly irate, 'yelling', etc
people just aren't as likely to take you seriously. When something
like this happens, it's far better to take a minute to calm yourself.
I know that I get as mad as anyone, but I've had to learn to never
write a letter or go and talk to someone about a problem while I'm
still angry.

The best course of action would have been to make sure it was the
pharmacy made the mistake rather than your doctor. If it was indeed
the pharmacy, then proceed calmly. It wasn't a bad idea to write a
letter, but a semi-professional letter would be better received. It's
best to simply state the facts.

Dude kill the caps lock first of all. Second, if this is a refill,
then obviously you have been taking these pills for awhile. You don't
know what they look like? You didn't question the difference? We don't
need to know how much money you made last year, it's irrelevant.
Embarassing Customer Service Reps in front of customers just makes you
look like an ass. Take a deep breath, grow up and ask to speak to a
manager. Also, pay attention to you drugs next time Skippy, and this
won't happen.

Im pretty sure Trazadone isnt a pain reliever at all! I thought it was
a sleep aid. (im not a pharmasist, so i could be completely wrong). It
was a mistake on their part, surely. But i must say you should at
least checked the bottle and made sure it was right, for your own
sake. Of course they shouldnt make mistakes like that, but you still
need to look out for yourself!

Their mistake aside, your demands are completely outrageous. $1000 a
day? are you serious!? you expect them to pay you 2000 dollars?

You don't check what medicine your taking before you take it???
BTW-calling them idiots won't help the situation. Take the caps away
too..VERY annoying. I hope they call the cops when you "go to the
store and ream the phamacist" out. Although that'll be your next
letter. GROW UP!

Are you dosing yourself correctly? I was once prescribed Trazodone for
insomnia due to restless legs. I was instructed to take 1/2 pill. The
next day at work, shortly after lunch, I started to feel...distant?
Like I was stuffed in a box of cotton?
Anyway, I called the pharmacy (CVS, in fact!), and they said that the
dose could be to high, a lot of people only need to take 1/4 pill.
They said I should call my doctor and see if reducing the amount would
be appropriate. The doctor agreed, and I was fine once I started
taking the smaller dose.

If you are taking a whole pill, it could be what's making you feel
this way!

BTW, If you inspect homes as well as you proofread letters, stay away
from my house!!

I agree with the others, but I'm wondering why someone who works 20
hours a day and makes so much money, can't pay someone to write an
effective letter. The use of language, misuse of capitalization, word
useage and sentence structure makes me wonder what qualities your
employer is paying you to bring to the company, and if they should
reconsider. Your talents don't quite seem to match your payscale.

First off, act like an adult. Stop writing letters like a 5 year old.
Then, go back to the pharmacy, and work out the misunderstanding in
person, they are not going to email you the medicine!

Not really, I don't think anyone is impressed at all. Your attitude
stinks; your letter is horrible and the wrong way to approach this
problem.

I have a hard time believing you have such a great job with your poor
spelling and grammar. My 14 year old has better English skills. If you
calm down and clean this letter up, maybe you could resend it. I would
start with your Dr. It's possible that the mistake started with
him/her. If not, then maybe his office could direct you where to go
next to report this supposed mistake, because getting the wrong meds
is very serious.

Are you sure your doctor did not mis write the prescription? I cant
tell you howm any times I have had a problem with the doctors writing
being incorrect. I always check my package inserts to make sure I get
my heart medication correct rather then the allergy medication that
sounds like and is spelled pretty close to eachother.

Uh, yeah, I think you need to check your math.

"$160,000 a year" equates to more like HALF of "$1K a day"....

Mistakes do happen that is why its always good to double check your RX
before taking it.

I would first check to see if it was the doctors error or the pharmacy
then go from there.

This is a serious issue. I understand why you are upset, but I believe
you are going about this the wrong way.
1. Call your Doctor and request a copy of the medical records that
indicates the mediction, dosage, and quantity of the rx refill, all
Doctors offices record when a med is prescribed and/or refilled (If
this was not done, ask why?)
2.Request a copy of the prescription from the pharmacist (also many
Doctors offices are electronic now, and have a copy of the printed
script in their records)
3.Once you have obtained the above, if indeed it is the pharmacy's
fault, contact an attorney. Do not contact the pharmacy on your own
behalf again.
4. If it is the Doctors mistake, contact an attorney as well.
I have an Uncle who is disable, he was prescribed the wrong medication
and spent seven months in a coma because of it. Some may say urging
you to contact an attorney is "overkill", but this "mistake" could
have had caused serious health problems or worse case
scenerio...death. Doctors and Pharmacist must remain "alert" when they
prescribe and dispense medication.In healthcare there are no "do
over's". People put their lives in the hands of medical professionals,
and speaking as one, that is an responsibility that I do not take
lightly

Ok...while your letter is a bit on the, lets just say...extreme, side;
I can only say this. I HATE CVS with a passion and will never, EVER
shop there again or have a script filled there after what happend to
me and my son with one of his.

I think anyone who uses CVS for prescription meds is in mortal fear of
their lives.

Somebody pays you that much money and you write letters like this and
clearly can't do simple math equations?

I need to get into your line of work - I'd be a millionaire!

Trazodone tablets
What are trazodone tablets?
TRAZODONE (Desyrel(R)) is an antidepressant, a medicine that helps to
lift mental depression. It can help patients whose depression has not
responded to other medications, or who have experienced limiting side
effects with other antidepressants. Trazodone may also be used to
treat other conditions such as problems sleeping, anxiety, and panic
attacks. Generic trazodone tablets are available

Before following through with your multitude of threats, I would
suggest you have the pharmacist pull the original prescription written
by your doctor to confirm exactly what was prescribed. I'd also
suggest you spend a couple of bucks on a calculator.

Overwrought, hand-wringing drama and petty, ineffectual threats aside,
I just want to thank you for pointing out that you're not a lawyer.

I know that I, personally, was very confused because this letter is so
well written and knowledgeable, I thought that surely you have a law
degree.

Are you sure you got the wrong medication?

This letter is extremely timely for me. I am having severe back pain
and my doctor prescribed me Tramadol for relief of the pain. While
it's not a narcotic, it binds to the opiate receptors and it is
considered narcotic-like.

I had a discussion with my pharmacist because I was prescribed more
than a 5 day supply of this medication because it is very similar to a
narcotic.

Warning labels on my bottle: May cause dizziness; May cause
drowsiness; Taking more of this medication than recommended may cause
serious breathing problems. I am spending most of my day today laying
on the floor. I'm drowsy and just a little bit out of it.

Trazedone is an anti-depressant, not a pain reliever. I would think
that if you were still experiencing pain, that would be your first
clue that you had the wrong meds, especially since Tramadol can cause
all the symptoms you describe.

Something is just not right here.

While you may have a legitimate complaint this is a very poor letter.
Who cares how much you make or what you do for a living? The fact
that there is a senior center next door has no bearing on it as you do
not know if they use this store or if they every had a problem.

Even though you state this is a refill, was it on a new prescription
form. The way doctors write, Tramadol and Trazadone can be confused.
I always check my meds and question if something looks different.

As the previous posted suggested, are you sure just because you
requested a certain medication, it does not mean that he actually
wrote the script for that medicine.

Second, how do you know the senior center next door uses CVS. (not
that is has any bearing on this issue)

$160,000 equates to $1,000 day??? Where did you learn math. Assuming
a 5 day work week, 50 weeks a year (2 weeks vacation) and 9 holidays.
That is 241 days, at a 1000 a day that would be $241,00 a year. The
only way you could earn $1,000 day and total a $160,000 is if you only
worked about 13 days a month.

Regarding work I fail to believe to you actually work 20 hours a day,
its just not believable. How do you inspect properties in the dark.

Using all caps equates to yelling. If you go in to CVS with the
intent of "TOMORROW TO REAM YOUR PHARMACIST AND EMBARASS YOUR BRAND IN
FRONT OF YOUR PATRONS." I suspect you will be escorted out a possibly
be arrested.

All that being said, if indeed you were given the wrong script, you
have a legitimate complaint.

I realize you said it was a refill, but is it possible your doctor
wrote down the wrong medication? Maybe you should check before you
make a scene at the pharmacy.