CVS treated me like a thief for using coupons!

Well, large quantities of anything is suspect. While you weren't
planning on lifting anything, the behavior is suspect. Those trained
in loss prevention know that it's better to approach odd behavior in
any case than wait for it to run out the door. While I admit "What do
you want?" is not the most tact way of putting things, I also know
that stories tend to... lean a little to ones direction in the matter
of 'direct quotes.' Regarding the muli coupon... 'limit one' tend to
be finished with the words 'per purchase.' On identical coupons, that
means one coupon of that kind on the whole purchase... kind of like
mail-in-rebates. And... pad grabbing is rude.
As a retailer. I'll typically act in a similar fashion to those trying
to take all the coupons for themselves... not to be rude to you; but
to give all our customers a fair shot. You handed a coupon off to
someone else... but aside from that, if they were the whole pad...
they don't exactly send us a limitless supply of those. In fact, most
stores of all types get just that one pad.
Cheers, and good luck.

what are u-boats??? i mean the only definition ive heard of are
german submarines..

Nothing in your story showed that what happened was illegal. Slander
has nothing to do with what happened to you either.
I find it interesting that you think this manager was following you
and therefor should have seen your coupon book and known exactly what
you were doing. Get real.

Sunsilk is a shampoo isn't it? Are you Rapunzel? How can you possibly
use 23 bottles of ANYTHING?


Sorry, your complaint seems as odd as your behavior, are you one of
those pack rats with rooms full of stuff you will never use, but got
cheap or free? My former mother in law was like that ((((SHUDDERS)))).
I am not trying to say you are a nut, but 23 bottles????

You should come back in the evening, on a Saturday, or some other time
when that particular assistant manager isn't working. I'm almost
positive you'll be able to buy what you what if Roland isn't around.

Something is funny with the guy taking the woman away from the sunsilk
display. It's as if too many cvs bucks went out on that product or
something so he lured her away for something to distract her. I don't
know, it sounds unusual. Maybe something about that product, and the
bucks, and you using them several times in weeks gone by and there
might not be a limit somewhere in writing but the store might have to
carefully limit selling too much of the same product as to prevent
resale somewhere else if you were buying it in quantity. And they may
not be permitted to say it outright if the company made a mistake and
is hoping the customers don't take advantage but they can't or wont
recall the product either. Maybe you found a loophole and you are
making out on the deal and they don't want the other customers to know
about it.

I dont know, it's hard to understand the letter in some parts of it.

Isn't it an unspoken rule that stores have the right to limit
quantites?

It sounds to me like she was being fairly obnoxious and the manager
was playing that card as retribution.

Mature and professional? Maybe not...

Understandable? Probably.

I could see myself doing something like that. But I tend to be kinda
spiteful and its probably a good thing I don't work retail for this
reason. Heehee

While you may have a valid complaint, this is a horribly written
letter. And "slander"? Exaggerate much? Unless he actually came out
and called you a lying thief, you may want to exaggerate less, and his
behavior in following you around was NOT illegal. It may have been
misplaced, but not illegal.

I was treated about the same way just this week at a CVS .You did
nothing wrong. It does not say limit 1 ,the ad says unlimited .So much
for good customer service .I amm not sure at this point if I will ever
step foot in another CVS. They don't train there personal .

In my experience, "one coupon per purchase" means one coupon per
purchase. Honestly, why would you let one single person clear our
entire stock of one item, with a few dozen coupons? It's poor
business.

The writer has a legitimate beef, at least in part. The Sunsilk
currently is part of a promotion that gives back $2 in Extra Bucks for
every package purchased. The store also has tear pads of coupons
worth $1 off the styling products in the line. Thus, purchasing the
styling products ends up in what amounts to a store gift certificate
worth the entire cost of the products. I am a long time player of CVS
Extra Bucks Bingo (aka earning more in store gift certificates than
you laid out in cash.) and know the drill. I wouldn't have tried
buying that many at one time, but there is no limit on this
promotion.

The store has the right to limit quantities, but they didn't do that.
They can also limit the number of like coupons used per transaction,
but said limits have to be posted. I contacted CVS about this before
myself about five years ago, and was told that they don't generally
put limits on it. The writer was acting like a "pad grabber" -
someone who takes all of the coupons on an aisle display for whatever
reason - so that no one else can use any. It's considered rude
behavior, but that's about it.

What I don't understand is why people don't understand that "one
coupon per purchase" = one coupon per item purchased ... and always
has according to every single manufacturer I have contacted with the
question. I use a lot of coupons and have run into the problem before
several times - usually due to ill-trained personnel who try to make
up rules on the spot. I tend to only use one like coupon per
transaction though, which cuts down on problems.

If you are a teacher you should be ashamed of yourself for not only
the poor sentence structure sprinkled throughout this letter, but also
your many misspellings.

Nothing that they did in the store was illegal, nor was it slander.
Not once do you state that they called you a thief or a shoplifter.
They watched you. So what? If you had 23 bottles of shampoo in your
cart and followed people to the clearance section and then tried to
move whatever was blocking the clearance section I would have followed
you too. You sound like you have some issues.

First of all, you say that you're a teacher - - I'm curious what you
teach as your letter writing skills and spelling of the "Eliglish"
language are horrible. Second - - the fact that you were trying to
purchase 23 bottles of Sunsilk makes your whole story suspect - - I'd
love to hear CVS's side of this situation.