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CVS Drive-Thru is Not for Everyone

Posted Fri May 30, 2008 12:00 pm, by angela b. written to CVS

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Yesterday I called the CVS on Wollaston beach, a pharmacy my family and myself have used for years. Besides having had numerous problems in the past this issue is the straw that broke the Camel's back.

I am sick with an infection and could hardly walk yesterday and had much difficulty going to get my prescription when I called to ask that they add an OTC to my prescription which is medically necessary, not a candy bar or pepsi, something that is required to help with my medical issue. The Technician advised me I could come in and get that item- stands to reason if I am calling and asking it to be with my order that I am unable to do it myself. When I asked to speak with the Pharmacist she added insult to injury by educating me that the drive thru should only be used for Pregnant women, Mothers with children, Elderly and People who cannot ambulate and that all others should come inside! And she said going forward I should advise the Technician because of my condition I am unable to come in? Are you kidding me? Why do I need to explain myself to anyone as to why I cannot come in to pick up these items? And if this is the practice of CVS and I have encountered this with this Technician and Pharmacy at least twice in the past but never had a Pharmacist who was so insulting as she was.

If you discriminate against who uses the drive thru and who doesnt than you should have a sign educating everyone as to who is allowed to use the drive thru and who is not- the Pharmacist actually told me the Drive thru is not like McDonalds it should only be used for the group of people she advised me of.

Also, there is a sign right at the window as clear as day that states they will get you anything with your order just let them know- well thats not the case and they make you feel like a huge pain in the neck even bothering.



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by DrOpinion M. Posted Tue July 14, 2009 @ 1:17 PM

The drive-thru should be for prescription drop-off or
pick-up...PERIOD. Pharmacies are graded on how FAST they attend to and
dispense orders at the drive-thru. This takes away from that whole

What would happen if they made that exception for you then the next
person behind you asks for paper towels to clean a wound, a bag of
cookies to quell his hunger, a bottle of water to take down his
medication, meanwhile people in the drive-thru are going "What the
heck is taking so long." Then after e leaves with all his additional
goodies, the next person is coming up saying "You guys are too dang
slow! I was waiting there for almost 15 minutes! This is ridiculous.
I'm taking my prescriptions somewhere else next time." The techs are
damned if they do or damned if they don't. Don't blame them for not
picking up your front store item.

I remember once a guy at the drive-thru was asking for a case of
Miller-Lite from the freezer section. And the tech went out and got it
for him! Wow. Is this now the Beverage Castle. Good gosh!

Hello people! The drive-thru is meant to be an added convenience. Do
not abuse it. What would you do if we diddn't have pharmacy
drive-thrus. I suppose we would die behind the steering wheel because
we couldn't get that special item from in the store ourselves. CVS is
not Mc'Donald's! (Nor is Walgreens or anyother pharmacy chain.)

by DB25 Posted Tue June 3, 2008 @ 11:41 AM

I understand what you are saying in part - but couldn't you find
someone to go pick up your perscriptions for you? I think it would be
too difficult for CVS to get those special requests right all the
time, that's why they don't do it. Example - there are many different
types of Tylenol (count sizes, PM, extra strength, etc.) It would be
too much work for the pharmacy people to get all those things together
for people driving thru. They would have to ask a million questions
in order to get it right.


by SumnerMan Posted Sat May 31, 2008 @ 8:56 PM

That sign is either store specific with the store manager being an
idiot for even having it or it may be at the dictate of the District
Manager who is an even bigger idiot. My hunch is that it's the
latter. DMs and their bosses above them don't seem to work in the real
world. They seem to lose touch with reality once they become DMs.

Anyone who works in a pharmacy nowdays for big chains knows that
requiring a pharmacy employee to hunt down front end merchandise for
drive-thru customers as a matter of policy is totally irrational.
Pharmacies have a hard enough time just dealing with the pharmacy
itself with major complaints including scripts not being done in a
timely manner.

Even if you ask a front end employee to hunt down the items you are
still asking for a world of hurt -- especially at CVS stores which are
very much understaffed at the front end.


I wondered about that... by Peregrina Sat May 31, 2008 @ 10:48 PM

Good comments, SumnerMan n/t by RedheadwGlasses Sun June 1, 2008 @ 10:09 AM

by Just Brenda Posted Fri May 30, 2008 @ 8:01 PM

Hmmm, it seems like most people are missing the fact that they have a
sign posted that says they will get you anything with your order.

If they don't want to they should take the sign down.


Yes, I agree by ♪♪Venice♪♪ Fri May 30, 2008 @ 8:06 PM

I'm not the only one who noticed that! by ams1001 Fri May 30, 2008 @ 8:08 PM

I have never seen.. by Harleycat (aka Usual Suspect #2) Fri May 30, 2008 @ 10:29 PM

Not me, and I utilized the CVS drive-through quite a bit after by Steve-OH Sat May 31, 2008 @ 9:25 AM

My Kerr Drug has such a sign by Birman Sat May 31, 2008 @ 10:40 AM

Good catch! n/t by RedheadwGlasses Sat May 31, 2008 @ 12:32 PM

by Harleycat (aka Usual Suspect #2) Posted Fri May 30, 2008 @ 7:04 PM

My personal opinion is that the drive thru should be for prescription
drop off only. I don't want to be counseled about my medication via a

Me: "I'm confused about these instructions"
PH: " You rub the cream on the boil on your butt twice a day"
Me: "Should I bandage it?"
PH: "Did you doctor tell you too?"
Me: "He may have, I forgot"
PH: "I would suggest you bandage the area but you should call your

I don't want that shouted over the loudspeaker and also in hearing of
everyone waiting.

That being said, it's for prescription pick up only, not so the
pharmacy tech can be your personal shopper be it and OTC med or a
gallon of milk.


Most pharmacies... by SumnerMan Sat May 31, 2008 @ 8:58 PM

by Donno Posted Fri May 30, 2008 @ 5:58 PM

It isn't McDonald's, or any other place that you can order anything
they sell. Have you seen the inside where the window is handled? It
is in the pharmacy where all the PRESCRIPTION medicine is kept.

Therefore it stands to reason that the drive through is for
prescription medicine only.

I can see you may not have known this ahead of time, and I can see how
it would have been nice if they made an exception. But they didn't.
Once told I can't see why it is hard to understand. I don't think
they need a sign.


by Zan Posted Fri May 30, 2008 @ 5:25 PM

I kind of understand the reasoning behind their refusing to get you
the OTC - like others have said, the drive through is for
prescriptions only for a reason. I do think they might have made an
exception though - as you pointed out, it wasn't like you were asking
for a candy bar, but something you obviously needed to relieve the
same symptoms as the script. Most of the CVS stores I've been in have
the OTC meds very near the pharmacy anyway. And the technician
lecturing you was completely out of line. I doubt very much there are
rules in place about WHO can use the drive through,as well as WHAT
it's used for.

Good letter, and I hope you hear back from CVS. Also hope you're
feeling better.


by Teresa B. Posted Fri May 30, 2008 @ 5:08 PM

I quit using CVS last year when they repeatadly messed up my Rx's and
then laughed me over it. I took my business to Walgreens and have not
looked back since. I had to use the drive thru this year as I had
bronchitis and did not want to get out of my car. Not one issue have
I had with their drive thru. They had my Rx ready when I went up
there, drove up, and drove off. Less then 3 minuts at the window.


by dulynoted Posted Fri May 30, 2008 @ 4:00 PM

While I sympathize with you the drive thru pharmacy is for
prescription pick up only.
If you ask for an OTC medication how do they know its the strength you
want, the amount/ounces, etc, or even the brand?

I was standing at the pick-up window at Walgreens one day when over
the speaker came a voice from someone out in their car asking for 1
gal of 2% milk, 1 dozen eggs and some other items because they could
not come into the store physically to pick these up.
The clerk on duty did all of this for this elderly gentleman (the
dairy coolers were located right near the pharmacy) but the pharmacist
on duty reprimanded him (not harshly) telling him that he should not
do this as the drive up window was for prescription pick up only.

Not that the clerk did anything wrong as far as I can see, but I can
see where this would get out of hand in some cases.

Again, while I can sympathize with you I believe that only
prescription ordered medications/items should be purchased thru these
drive thru's.


Can you imagine by ♪♪Venice♪♪ Fri May 30, 2008 @ 4:06 PM

Absolutely! by RedheadwGlasses Fri May 30, 2008 @ 5:14 PM

Exactly... by SumnerMan Sat May 31, 2008 @ 9:00 PM

Then they need to take down the signs that say they will get you these things by Final Score: Boys-3, Girls-1 Mon June 2, 2008 @ 8:32 AM

apparently by luvli79 Fri March 18, 2011 @ 5:20 PM

by RedheadwGlasses Posted Fri May 30, 2008 @ 3:50 PM

So the drive-through is only for certain people? I've not heard of
that before. I would think the drive-through was for everyone. What
about a parent with two, three, four small kids? I'd rather that
person go through the drive through than try to negotiate a parking
lot with lots of small kids to tend to.

I wonder what the store manager or pharmacy manager have to say about
what the pharmacist told you.


by ~Fiâi-la-âlea~ Posted Fri May 30, 2008 @ 2:16 PM

Over here anyone can use the drive through but it's always faster to
go inside. The drive through not abused from what I see here. Lines
are pretty short.

If they have this rule they should post a sign, but apparently the
sign that is posted says the opposite of what they are telling you.

Let us know if they respond.


by RowdyRetailer Posted Fri May 30, 2008 @ 9:13 AM

My only question is why if you have had "numerous issues in the past"
with the CVS pharmacy do you continue to go there.

It's not like its a restaurant that forgot your drink, or a grocery
store that forgot your tomato, its prescription drugs!

I know if I had "numerous issues" with a pharmacy, no matter what the
issue, I would begin to question the competence of the staff working

Good Day


some times are incapable to sell through drive through by Eaglebird6457 Sat February 27, 2010 @ 3:56 AM

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