Bad experience getting money back on damaged equipment

Posted Sat October 2, 2010 1:40 pm, by Ray W. written to Cyberpower Inc

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I had a power outage during a lightening storm. When the power came back the PC that was connected to the (3 month old) Cyberpower UPS/Surge Protector stopped working. I applied for a refund for the cost of the PC, under their equipment warranty. They made me fill tons of paperwork, made me spend 40 bucks on a diagnosis from Geek Squad(who confirmed that my motherboard was fried). After all that hassle, and mailing them the old UPS back, they claimed that their UPS had functioned fine, and refused to pay me anything. The way this system is setup, it would be virtually impossible for anyone to ever get a refund from these guys. Their equipment warranty is worth nothing.

Refund the cost of the PC and the cost of the test. ($400)

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Re: Bad experience getting money back on damaged equipment by RedheadwGlasses Posted Sun October 3, 2010 @ 10:33 PM Your complaint notwithstanding: I remember (20?) years ago, when my friend was buying his first computer (an Apple/Mac), he asked the store guy about getting a surge protector. He was told that no surge protector could be guaranteed, and the smartest thing to do is to be sure your homeowners/renter's insurance covers your computer in case of a lightning store/electrical surge. Reply