HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Disappointed that we can no longer eat here...

Posted Sat April 21, 2012 6:02 pm, by Lynda P. written to Darden Restaurants, Inc.

Write a Letter to this Company


My husband and I went to Bahama Breeze for my birthday last year. I believe something I ate from there made me ill the next day. I didn't think much of it, but here's what changed my mind.

While dining at another restaurant, we spoke with a sanitation inspector that was performing an on-site inspection there. We asked about their rating system and was told we should walk out of any establishment with a rating below 95. I did some digging and was really disappointed with the results I found for your company restaurants, Red Lobster included.

We have always loved going to Red Lobster, and most recently Bahama Breeze. After reading the reports on your locations in Raleigh,NC we are highly annoyed and disappointed that you don't seem to care about the health of your customers. We never thought we'd get to the point of not going to your restaurant locations at all, but since my birthday incident and putting clues together, this has surely happened.

I invite you to read the reports on Bahama Breeze to get a detailed view into how your operations are run...http://wake.digitalhealthdepartment.com/facilities.cfm?facilityID=495552

The rating of the Bahama Breeze location we used to visit is currently 90.5, with sickening details to accompany.

I suppose I could just not frequent this place, and not say anything about it, however, when I see that there are offers similar to Groupon or MyPoints that reward people for purchasing gift cards for your company, I become highly annoyed! I also become afraid for others that don't fully understand the sanitation rating system, as we hadn't initially. Furthermore, there are other states that don't have this type of system at all...scary thought. Get it together...we should not have to become ill or at worst, die, just because you and your employees do not care about running a clean and respectable business. You owe that much to the people that PAY for you to stay in business.

In general, tighten up your practices to protect the health and lives of your customers. If your employees don't improve their inspection grades, heads should roll. Make an example how important this is to you. Do not allow people that don't care about your reputation to run your business.


Reply



Log In/Create an account | 5 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by mrsdkm Posted Mon April 23, 2012 @ 4:15 PM

A score lower than 95 does not always mean a threat to the customer. I
knew a lady who managed a restaurant and she could lose points for:
1. A bottle of aspirin in the kitchen (toxic chemical improperly
stored.
2. A mop hanging less than 12 inches from the floor
3. Cleaning cloths draped over a bucket or sink instead of folded
4. Someone not washing his/her hands after answering the phone or even
touching their eyeglasses.

Reply

by MA Bellamy Posted Mon April 23, 2012 @ 9:11 AM

and certainly not cause to write off entire chains and publicly
lambaste them!

If you had said 80 or 70, then yeah, that's disgusting. But 90.5 when
even the AGENT said 95 was acceptable? That's a bit harsh.

Even still - who is to say that this inspector didn't have an axe to
grind with the Darden brands? You say you THINK you might have gotten
sick from eating there one time, but who's to say it had anything to
do with poor food prep or unsanitary conditions? What if it was just
that the food didn't agree with you?

There are many foods that I love, but no matter what I do - whether I
fix them or they are prepared for me, they upset my stomach. Does
that make my OWN food prep suspect? I don't think so!

But along that line, why don't you try looking in your own kitchen? I
think you might just find that the vast majority of restaurants are as
clean and usually cleaner than one's home kitchen.

Reply

by McJohn Posted Mon April 23, 2012 @ 8:49 AM

Lower than a 95?? 100 is perfect, and most restaurants get in the
80's. Even in NY some of the top restaurants never get above 85 due
to the age of the building.

The restaurant my wife used to work at was a 5 star restaurant and it
was immaculate, but due to a few employee mistakes during a visit they
recieved an 89. And their kitchen was immaculate (I was back there
several times) I bet your own kitchen would probably get under a 95.

Reply


by PepperElf Posted Mon April 23, 2012 @ 8:03 AM

I wish all states did what my current state does.


The health inspection report is placed prominently within the
establishment ... and then the score is written in across the paper
with a GIANT RED MARKER.


That way... even if the establishment tries to "hide" the report
alongside other postings... you can clearly see the score.



This right there I personally think has lead to a lot of
establishments raising the bar on what they consider to be acceptable.
Around here most places are in the 90s, and above 95. In fact the
first time I noticed one of the signs it was a score of 99....


But then I also noticed something else too.

1) Buffets tend to be below 90. The one here is below 80 iirc.
That's to be expected really cos of the way food is handled there.
And because customers handle the food.

2) Smaller chains and local establishments often score higher than the
bigger chains. Although I will say that Waffle House seems to be
scoring pretty well.

BUT big chains - such as Cracker Barrel - are in the low 80s... cos...
why bother? They have a line out the door even with such a crappy
score so there's no incentive to change.



So... scores that are easy to read = awesome
and be aware that bigger chains don't always care if they have plenty
of customers. (although there are always exceptions)

Reply

Or we could let the free market decide by jeishere Mon April 23, 2012 @ 1:18 PM




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2013 © All Rights Reserved PlanetFeedback.com | Web by Cicada