Complaint!!!!!

Posted Sun April 22, 2012 4:41 pm, by Heather H. written to Darden Resteraunts/ Longhorn Resteraunts

I have just returned from eating at the Longhorn Steakhouse located at 5435 Whittlesey Boulevard, Columbus, GA (706) 576-2141. We arrived at around 2:30 pm on a Sunday the church crowds were gone and it was not very crowded. They gave us an estimated wait time of 15-20 minutes which I found was odd since they had plenty of employees standing around and plenty of unoccupied tables. Our first mistake was taking the hostess up on the offer to sit in the bar area at a high top table. the waiter came right over and took our drink orders and then our food order. Then apparently his shift was over so he closes himself out at the bar and kept saying he had get out of there..(to the other employees, he never informed us) yet he stood there talking and watching basketball. After about 30 minutes I could feel my blood pressure rising, finally someone else brings our food to us and after what seemed like another eternity he finally came to offer us dessert. I politely (although by this point I'm feeling everything but polite) I said I am just ready to get the check and go, I feel like I have been here forever.... he looks at me blankly and says.. It's not because of the service is it?? (Well DUH!!) I said Yes, it actually is. He just looked at me blankly and walked off.. no apology, no manager no nothing. Just to make matters worse I had the worst steak I have ever had in my life, the food was terrible and the service was worse. Just to be clear I am highly upset with this resteraunt.

I would like to be fully or partially reimbursed for having the worst meal of my life, along with even worst service. We paid $38.00 and all we came away with was a headache.

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Stop eating murdered animals by sarahsmile Posted Mon May 7, 2012 @ 7:40 PM NA Reply I chose to eat meat because of morals by PepperElf Mon May 21, 2012 @ 4:48 PM Re: Complaint!!!!! by RedheadwGlasses Posted Mon April 23, 2012 @ 1:48 PM I strongly believe that if you can't muster up the adultness long enough to deal with your bill WHILE THERE IN THE RESTAURANT, then you don't get a refund when you send a letter after the fact. Reply Re: Complaint!!!!! by PepperElf Posted Mon April 23, 2012 @ 7:51 AM i remember one day going to a restaurant that had employes "standing around" and tables unused. the employees were talking... but if you actually watched them they were talking about work, as in "this needs to get done" etc - basically giving out orders on what had to be done, not chatting or gossiping. Then when I looked at the tables that were empty I also saw there wasn't anyone available to serve them anyway. So if I'd gotten seated there I'd be in an area without coverage. now in your case... remember, just because there's unused tables does not mean they have enough people to cover them. sure you see employes "standing around" but that doesn't mean they're not actually working. And considering your server clocked out right after seating you it's VERY possible you came in the middle of a shift change where those "standing around" employees were doing what we call a "pass down" in the military - as in the off-going shift turning things over to the oncoming shift. And yes... i know you're mad that your server clocked out but.... he's at the end of his shift. Would you have preferred he left you standing there? I mean since he couldn't serve you anyway... would you have wanted him to ignore you and just leave without seating you? I somewhat wonder how much of this is really bad service... and how much of it was self-generated. Reply You're making alot of excuses... by jeishere Mon April 23, 2012 @ 9:17 AM Actually it DOES say that - the server closed himself out at the bar, but stayed AFTER clocking out to watch the TV by PepperElf Tue April 24, 2012 @ 1:13 PM No it DOES NOT by jeishere Wed April 25, 2012 @ 9:33 AM O_o did you actually read the letter? The OP specifically said the original server clocked out and another one took over. I'll provide the quotes to show you what you're not seeing by PepperElf Mon April 30, 2012 @ 10:01 AM haha, obviously you didn't read the letter...it doesn't say that!!! by jeishere Mon April 30, 2012 @ 11:01 AM you again overlooked quotes - "at the end of his shift" by PepperElf Mon April 30, 2012 @ 12:02 PM Its completely different by jeishere Mon April 30, 2012 @ 2:52 PM except that... by PepperElf Mon April 30, 2012 @ 5:12 PM Yep by jeishere Tue May 1, 2012 @ 10:03 AM servers are not servants. they don't have to work off the clock no matter how mad a customer gets by PepperElf Tue May 1, 2012 @ 11:39 AM Customers do expect to get served... by jeishere Tue May 1, 2012 @ 12:41 PM it's not dramatics - it's reality. no customer is entitled to be served by someone who is off the clock. by PepperElf Tue May 1, 2012 @ 2:34 PM I'm not asking anyone to work for free by jeishere Wed May 2, 2012 @ 9:20 AM closed out by PepperElf Wed May 2, 2012 @ 1:55 PM closed out by jeishere Thu May 3, 2012 @ 12:19 PM sorry i called it first. besides you already admitted the OP can't tell by PepperElf Thu May 3, 2012 @ 11:06 PM I can't see these anymore so you win... by jeishere Fri May 4, 2012 @ 2:02 PM it was up to the second server. but thanks for conceding =) n/t by PepperElf Sun May 6, 2012 @ 5:21 AM And at many places.. by Harleycat Tue May 1, 2012 @ 8:38 PM I agree... by jeishere Wed May 2, 2012 @ 9:21 AM