Bad expierance with a dell adamo 13

BEWARE: read all the fine print on Dell's site. Their return policy is
deceptive. You only have 21 days to return it and that's from the time
IT SHIPS FROM THE FACTORY. It took ten days to get here, and by then I
only had 11 days to evaluate. I called the first day and said hey, I'm
not sure I'm happy with this and want to return. The Dell
representative said, sir, you have 21 days to evaluate, do you want to
think about exchanging it for a 20% discount? I said, okay sure. So I
call in later and they say, oh you can't return, you're past the 21
day window. I say, 21 days from what? I've only had it 13 days. They
say, from the time it was shipped -- didn't you read the fine print?
No, I listened to your damn rep tell me I had 21 days. Well crap. This
organization SUCKS. They wouldn't take it back even though it's in
mint condition. All I did was turn it on, then turn it off and put it
back in the box. I will NEVER do business with them again.

Unfortunately I was a Dell field tech for a while two years ago.

First, no tech that comes out is a "Dell" tech, they are from
Banctec/Qualex now called World Wide Tech Services or Unisys.

Second, the testing to be "certified" to work on a Dell machine is an
online open book 10 question test, if you can read you can get a
passing score if you have a little computer background, you can get a
mastery rating.

Third, the pay is less than crap, and usually the tech will be gone
within 3-6 months anyway, to a job that pays real money. So they
could care less about you or your machine.

Fourth, Dell could care less about you or your machine, they have your
money and they know it. If by some rare chance you get a system
exchange, you'll at best get a refurbished machine that will last til
about the time the warranty is up.

Dell is proof that the more that a company advertizes, the more
suckers that there are

Remember,
Friends dont let friends buy Dell

Please, please explain "sounded Asian".

Vietnamese sounds different from Hindi, which sounds different from
Japanese, which sounds different from Farsi, which sounds different
from Russian, which sounds different from Hebrew. Feel free to chime
in with your own favorite "Asian" language.

Each of these languages is spoken in Asia.

Why did you let the tech leave with your laptop in that condition?

If I go to someones house to do anything to their PC I sit them down
and show them exactly what I did and have them play around with the PC
for a minute, reboot it a few times etc. I dont need a phone call
later telling me the PC wont boot up, or the keyboard doesnt work.

Good luck with Dell though, they are very very very cheap and getting
them to send out another tech, or giving you a new laptop will be an
uphill battle.

Welcome to Dell Hell. Kind of warm down here, isn't it? There are a
lot of people here, so don't mind the cramped quarters.

Dell doesn't care - in all likelihood they won't respond. The routine
of getting transferred to 7 different people is standard procedure at
Dell.

That company sucks. Lots of luck.

Ohh great, after posting this message dell had an auto reply saying
they dont give a dam. Ok here is the actual reply:



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