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 Dell Computer Order Fiasco
Posted Tue March 10, 2009 5:49 pm, by Lance M. written to Dell Computer Corporation
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I ordered a laptop computer, and was really excited because I love the computers my employer buys through Dell's EPP program. I thought I was getting good features on a personal computer for a good price. I placed the order, and was overjoyed to see the estimated arrival date.
For reasons they can't explain, they cancelled the order, and replaced it with another...unfortunately, they seriously downgraded both the hard drive size and the processor strength. And the real kicker is that they charged me an extra $60 for it.
I've spent about 5 hours (seriously) on hold or talking to their customer service, and they've told me 3 times now that withing 24 hours, they would be emailing me pre-paid UPS postage labels so I could send the computer back and get a refund within 30 days. This has been going on for more than a week.
I would like for Dell to simply refund my money for the wrong computer they sent to me. It's not that much to ask for, I think.
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by Lance M. Posted Thu March 12, 2009 @ 11:51 AM
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I'm the one who lodged this complaint, and I'd like to let everybody
know that Dell responded to it pretty quickly. I now have the return
shipping labels, and am scheduling UPS to come pick it up in a couple
of days.
If this gets resolved, I might consider buying from Dell in the
future.
Big thanks to planetfeedback for hosting this. It obviously works.
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My local best buy sells dell desktops and laptops. Why you would want
to buy online is beyond me.
We just got a new Dell from them for Christmas and have had no issues.
I wish I would though, it would give me an excuse to tinker with it!
Good Day
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by Lance M. Posted Tue March 10, 2009 @ 7:45 PM
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I'm seriously at a point right now where I'm about to just give up and
deal with the weak computer I got. I'm getting the feeling that
they're running me around on purpose. The computer I was supposed to
get was a Dell Inspiron 1525. It turns out they have just
discontinued that computer and replaced it with the Inspiron 15. I
think they are trying everything in their book to keep from putting
discontinued models back in their warehouse. Whatever their
motivation, it's absolutely disgusting, and the company is run by the
scum of the earth.
I am going to write a letter to the school district I work for--a huge
Dell customer--and implore them to stop buying from Dell.
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by Donno Posted Tue March 10, 2009 @ 6:14 PM
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What is the return period for Dell? I believe it is 14. By all
means, even if it requires sitting on the phone for hours, make sure
you pursue getting those shipping labels. Ask for a supervisor,
threaten to call your Attorney General.
I guess you want your shipping charges back. That may complicate the
matter and make it more than a typical return.
I would demand they send the labels while on the phone with them, so
you can verify receipt.
This is typical Dell disservice. Changing the order without spekaing
with you is just nonsense.
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