Dell Lost a Customer Over Someone Who Couldn't Speak English!

Yes it is ridiculous and sadly consistent of how our business
practices are outsourcing what should be on eof the most important
departments of any company.
These businesses feel if you drop them there will be two more
customers willing to shop with them.
So they no longer take it as a loss...and by the time their company
does go under because of lack of sales, these people have made their
money and are richer than we can ever dream of being.

Sad, very very sad.

"it turns out that I was denied credit because I answered the security
questions wrong... oh, yes, the ones being asked to me by someone I
couldn't understand because he barely spoke english"

I agree completely. Ridiculous.

They can decline credit for answering a security question wrong, no
matter how good your credit history is. I was declined for the same
reason, my "secret question" and the answer I mistakenly gave didn't
match up. It's not a reflection on my credit rating, it's that I'm
human and make mistakes.

Outsourcing is common in many companies. But someone speaking with a
heavy accent does not mean they are not american citizens or less
qualified. My doctor is Russian, with a very heavy accent. She's more
than qualified and well respected in her field, and she's been an
American Citizen for 7 years. I'm patient and she's open to answering
my questions more than my previous doctor.

Did you ask to speak with someone else? If a 2000 dollar computer was
replaced with a 4000 dollar computer, it's not Dells fault. What kind
of warranty and customer service does this screaming new computer come
with?

Candance,

I've had that problem before, not with Dell but with others, though
not with security questions.

I doubt hanging up would have accomplished anything because I bet they
Red Flag the account at the first inquiry and decline of information.

Did you have the option to ramp it up to a Supervisor?

Unless their English was real bad I would think I could tell what they
were asking but who knows.

Whot city was you borned in?

Que es su madre's nombre?

Stop back and let us know if they get back with you.

BillR.