Dell sold me a warranty that covers nothing

Posted Tue April 5, 2011 12:00 pm, by john m. written to Dell Computer Corporation

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In April of 2010 Dell sold me an extension of "complete care" warranty,costing over $100. In April of 2011 I was experiencing a problem with the battery not charging. I went and checked online at Dell's site and it said I had 23 days left of "complete care", however the technician and supervisor said my computer was not covered because the basic hardware warranty had run out and "complete care" would not cover anything without the basic coverage. How and/or why would they sell me a policy that covered nothing?

I feel they should repair the computer since the were happy to take my money to extend the warranty.

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Re: Dell sold me a warranty that covers nothing by Esi Posted Sat April 23, 2011 @ 3:31 PM unfortunately companies do this all the time. They sell you something that sounds like a warranty. then when you try to use it you find out that it covers things that rarely break down. It often very difficult to find out what the warranty covers before you buy it (sometimes even after you buy it.) I would avoid computer warranties. They are filled with gimics. I hope out of 5 laptops you buy in ten years only one has major problems before 6 month to a year. just accept that risk. Reply Re: Dell sold me a warranty that covers nothing by PD Posted Mon April 18, 2011 @ 6:56 PM wow... that sounds terrible. I wouldn't buy the warranty in the first place; for the same money you could probably buy a used comparable if it did break. Reply