Inspiron M5010 and Tech Support

Posted Thu April 5, 2012 12:15 pm, by DeeDee B. written to Dell Computer Corporation

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I bought a Dell M5010 Inspiron last year in late Feb - early March. From about 2 months into it my laptop was a lemon. It started with an overheating fan, after a call to tech support it was requested that I send the laptop in for repairs. Sent back to me saying it was fixed, and it was for a couple of weeks. Another month or so goes by and it starts overheating again, and this time it starts glitching and freezing. Another call to tech support suggests that the computer needs to be restored. 2 hours later we are back up and running again. Just like before another month or so and its overheating, glitching, freezing, and random other issues. Another call to tech support suggests that i need a chipset or bios download(I cant remember which one and I know they are completely different). Another month or so and oh my same problems again...go figure! At this point im ready to thrown the dang thing. I go through the restore process once again. Same problems start popping up after a couple weeks this time. This last call into tech support reveals that my warranty experienced in January 2012 (weird I didnt buy the laptop till late Feb - eraly Mar), anyway wasnt even really about that but still. I am calling in to see why I dont have the OS disk to reinstall, because I have the product key for one. Anyway the tech support guy transfers me to a sales support guy. The sales support guy says he can send be the drivers disk for $1.99. I explain that I have that disk but need the OS disk. He says well you would need to purchase a new one because the product key is only good for one disk. WHAT? I dont even have the darn disk. Anyway I tell him no and also how very disgusted I am with Dell, their products, and their service support. (not in those words but you get it!) He then proceeds to tell me that he sees my warranty has expired and would I like to renew it? OK SERIOUSLY? I tell him that I am not interested in renewing a warranty and paying for something that Dell is unwilling to fix anyway. I felt like he basically said give me your money so we can ignore your issues some more. Why should i pay for something that Dell is not likely to repair anyway. After a year of them not fixing to begin with, why should I give them more money. I worte a nice post similar to this on their community site. A dell person answered my post last night and told me to run a diagnostic on it. This morning early I did and guess what? My harddrive is toast...hmm does that have anything to do with the fan consistently overheating? I am very frustrated with Dell. Isn't it funny that everything happens after your warranty runs out?

I am really not sure what I would like Dell to do. On there forums it seems I am not the only one with similar problems. It seems to be that if they know they have a bad batch of laptops they should issue a recall or something. I am very frustrated with the fact that I paid $800 for a laptop that I didnt recieve a whole year of warranty on and started going bad after the first couple of months. I would really just liked to see it replaced or fixed properly I guess.

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Re: Inspiron M5010 and Tech Support by Dwilliams2 Posted Sat December 29, 2012 @ 2:13 PM I bought my dell Inspiron m5010 in July of 2010. From the very first day I bought this laptop it has had a ridiculous problem with overheating. It does it constantly and sometime multiples time within an hour. Many times the bottom if the laptop isn't even hot. I never understood why dell didn't issue a recall since this is a big problem with MANY people who own this laptop. Reply Re: Inspiron M5010 and Tech Support by McJohn Posted Thu April 5, 2012 @ 1:34 PM I had a lady come in a few weeks back with a similar story. Was with a sony laptop that kept overheating and it was wearing down her hardware. She was soooo frustrated with support and finally brought it to me. Turns out after everything was said and done she liked to use her laptop on her bed at night. Well if you place the laptop on the bed, on a comforter, it blocks the fan ports on the side. Reply Not a bed user...lol by Ddannbingham Thu April 5, 2012 @ 2:07 PM