Please don't send me a sorry letter like that again.....Unhappy Dell customer response to CEO's last letter.

Yeah you're a fucking moron because you would have been worse off with
a fucking Mac. It's a completely different operating system first of
all, and they even fuck you worse and give you less than 1 year
warranty. Also with the stores, it's called Dell Direct. Learn how to
fucking search google. It IS your fault because Dell does contact
every customer but you're the moron that gave the wrong information.
When you bought your computer you probably used the wrong phone
number, the wrong address, and the wrong fucking e-mail too. And if
you ever called tech support, and you were in a hurry, you probably
gave out the wrong info as well. They ALWAYS update it. So bravo on
being the douchebag of the year!

Oh, man, I actually laughed when I read, "I would like Dell to send me
a brand new and updated computer [...]" That is hilarious. Seriously.

All complaint letters lose all credibility when absolutely outrageous
demands for compensation are made. Your neglect in keeping track of
your warranty is your own fault, as others have mentioned. Take
responsibility for your own actions (or in-actions).

Personally, I am thoroughly annoyed by repeated calls, letters, or
emails from companies with which I've done business asking me to make
further purchases (including warranties).

Maybe you should have bought a Mac.

Are you saying that you didn't know when the warranty ended?

I bought a Dell laptop in 2005 (it still going good and I love it). It
came with a one year warranty and then I bought an extended warranty
to cover me for another year. My family also owns three other dells.

You can log onto your account and see all the dates that your
warranties end on and I even think you can buy additional warranty
time. But once the warranty is up--it's up. Mine just expired in Dec.
07 and I was fully aware of it because *I* kept up with it.. I think I
can still talk to technical support for free. There are options for
people out of warranty. It's not like they completely kick you out in
the cold.

I'm sorry, but I don't think Dell will send you a new computer. I'm
with Dell on this one.

I'm not a huge Dell fan, but it doesn't appear they did anything
wrong. You bought a computer two years ago and experienced problems.
It sounds like the problems are continuing but now your warranty has
expired and Dell is refusing to budge. You state that you think Dell
should have notified you via e-mail, letter or - - my personal
favorite - - a phone call letting you know your warranty was about to
expire . . . . you need to accept some responsibility as a consumer
and yes - - not knowing when your warranty expires is your fault.

Your request to have a two year old computer replaced with a new
updated model is ridiculous and won't happen so you need to let this
go and move on.

"I was sold on a product and not given the proper information
going forward. This is not my fault. I would appreciate it if Dell
would admitt they are wrong for a change."

I don't know how many times I will say this, and have said this, but
when is the customer going to admit THEY are wrong for a change? Dell
maybe was in the wrong for not giving you the information, but are you
incapable of asking for the information when purchasing expensive
technology? Just like someone else previously posted on here, you can
write all the letters in the world, and you still won't get a new
computer. With that being said, good luck and hopefully you are a more
responsible consumer next time.

They DO have a plan where you pay after the warranty expires - IT'S
CALLED THE SERVICE FEE. The warranty expires and then YOU pay the
fees.

How long, exactly, should a company, esp. one that manufactures
technological equipment, be expected to warranty a product? Most
already give you a year, and in that time, the equipment is usually
obsolete.

You are basically looking to purchase a piece of technology and expect
them to continue fixing and replacing it, free of charge,
indefinitely. Is that how you see it?

And now you're demanding they upgrade your machine?

For what? Because you didn't think you should ever have to pay to
have something fixed?

Let it go already.

You can post all the letters you want, Dell is not going to provide
you with a new updated computer.

It would be nice if companies and extended warranties worked like you
want them to. Anytime something goes wrong, they should inform you you
could have gotten an extended warranty, but they didn't, so they
should send you a new AND updated computer (I'd pick a top of the line
XPS)

Why pay for an extended warranty when this option makes the customer
happy?

You have a computer that broke after it was out of warranty. You now
want to buy an extended warranty but you can't do that once a
warranty has expired. They wrote you a letter saying there was
nothing that can be done, which is correct.

This would be the same with any company, not just Dell. You have to
buy an extended warranty while the original is still valid.

Asking for a new computer is a laughable request.

Your computer is out of warranty, you don't like how it's working, and
you are demanding that they give you "a brand new updated
computer."

I don't see any chance of you getting a letter from Dell that
*doesn't* have words like "There is nothing we can do for
you."

This is hard to follow, but I piece together that:

(1) You bought a Dell.

(2) At some point, it broke.

(3) That point was after your warranty had expired.

(4) You want to be able to buy an extended warranty to cover the fact
that your computer broke after the warranty ended.

If this is correct, I have to ask: do you understand why you can't buy
an extended warranty after something breaks? Even if YOU didn't do
that, there are plenty of people that would. Which is why you need to
buy the warranty before the end of the regular warranty. Or, in the
case with many companies, within so-many days of purchase (like 30 or
60).

I also take it that your problem is that no one TOLD you that you time
was up to buy. You say this isn't your fault. Well, as nice as it
would be for them to notify you that "this is your last
chance," it's still your responsibility to make the decision by
the deadline.

Lastly, you want Dell to send you a (free?) new computer? And you
want them to provide notification on your FUTURE purchases. How does
that work? Does this simply mean that you want them to clobber you
over the head with offers of things you could buy from them?