|
|
 Lemon Computer
Posted Mon December 26, 2011 12:00 pm, by Joseph G. written to Dell Computer Corporation
Write a Letter to this Company | Rate this Company
This is my sixth computer I have purchased from Dell Computers. I spent $3200.00 and ever since it arrived I have had problems. Dell had to replace one of the hard drives, the hard drive they sent me didn't have all of the programs on it so they had to send me back up software disc. Because of problems with the second hard drive they had to wipe (format) the hard drive clean. Because of the number of problems I have had with the computer Dell technicians used up all of my Dell Stage downloads so now I can't download those programs. I continue to have problems and have called tech support at least twenty times.
Recently I lost all of my quicken (financial program) data and had to load the data from a back up. Internet explorer keeps closing on me, etc. I recently called customer support and they told me to call tech support, but gave me the wrong case number. After spending ten minutes explaining my problem we got disconnected. I had previously given the tech my phone number in case we got disconnected, but he never called back
Unfortunately, when I was have so many problems with my computer I had the ability to send it back since it was so new. The tech and his supervisor talked me into keeping the computer and working with support further. They also gave me $125.00 for all of my troubles (note I had to call Dell approx three times to get them to send me the money). I would like Dell to send me another computer or new hard drive as this was has given me nothing but problems. My service tag number is
 Reply
| Log In/Create an account | 1 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
|
|
SHARED LETTERS 
del.icio.us
Digg this
