You sell junk

Posted Fri December 3, 2010 2:21 pm, by Mark M. written to Dell Computer Corporation

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I have had a Dell Studio laptop for 17 months. In that time period, I have had to have a new keyboard, two reformats and OS installs and a hard drive replacement. Now, it will not boot up and Dell support (who can barely speak English at all) tells me I have a "software problem" that is not covered under the warranty and that it will cost me $200 to get the computer fixed AGAIN. I can't even get into it to reformat or install the OS installation disk. I am FURIOUS.

Send me a new, DEPENDABLE computer that doesn't break down every couple of months......oh yeah, DELL doesn't MAKE a computer like that do they? I wonder if they would buy me an HP?

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Re: You sell junk by Veovis W. Posted Mon December 6, 2010 @ 1:16 AM Sounds like os got corrupted could have been virus or some other malware. This is no fault of dell and manufacturer covers that under warranty. Software issues are always rwsponsibilty of the customer. If you search computer help forums online there are many tutroials on how to re install windows it is actually quite easy. If you have done it before steps should be the same either use the system recovery partition or the recivery discs you made when got the computer. You did make the discs rigt. Reply