Dell Laptop Screen Cracked upon gentle, closing on new computer

Same thing just happened to my husband's laptop, he opened it up and
it was cracked. Last time I will ever buy a dell. Isn't it funny
that the LCD is not covered. My husbands issue was the keyboard
sticks up and hits the lcd screen - faulty manufacturing, which of
course DELL DENIES! I did read on the web that Dell just doesn't
care, and if you return yours, they will just send out to someone else
as "refurb" without even looking at it.

I have a Dell Inspiron/1501. The LCD screen cracked on mine as well.
My daughter set it on the sofa--the screen touched the cushion and it
just cracked...just like that! There was no force, it was not thrown,
it was just set down. My machine in not under warranty any longer and
I have not researched repair costs as this just happened this
afternoon. I also feel that this is a manufacturing issue. It seems
to me that this problem is very common. I also will NEVER buy another
product from Dell. I hope Dell took care of you Reverend.

My daughter purchased a dell Inspiron last night (March 14, 2009 @
8:42 p.m. She used it for 30 - 45 minutes at the most before noticing
some screen distortion. We purchased it at best buy and when I tried
to return it today, they at first said she could exchange it; and then
when I explained we wanted to return it and get a Sony, suddenly they
couldn't do anything at all about it. Obviously there's something
wrong with the screen on the Dell Inspiron. I will never again
purchase a Dell, and I most certainly won't purchase anything from
Best Buy.

Same thing happened to my inspiron 1525. I'm cancelling my extended
warranties on the 3 dells I own. Obviously worthless. Won't' buy
another Dell.

Same thing just happened to me. No abuse of the computer, just opened
it and it was cracked. Dell said my extended warranty didn't cover
it. I should have bought the complete care. I'll get it repaired
locally. I have 3 Dell computers, but I won't ever buy another one.
The just cost themselves the sale of 80 new computers. I am an
instructor for the Air Force and I had recommeded buying 80 Dell
laptops for a class I'm going to teach, but they just blew that. I'm
going to do some more research and recommend someone else.

My stupid Dell is 4 days old and the same exact thing happened to it.
I am very upset that i have to pay to have it fixed when all I did was
close it very gently. Times are tough, the economy is tougher, and I
would hope for Dells sake they would start taking care of their
customers.

A

I bought mine last year in Dec. making the warrenty still good for a
few months. The same thing happened to me, it is also an inspiron, and
today I opened it, and started it up to discover it was cracked.

I am not willing to pay more than half of what I paid for the unit to
repair it, and have written to Dell, I showed them on
yahoo.com/answers alone, there are well over 100 complaints on this
issue.

I am waiting to hear back, but there is no way I am paying for this,
it is a manufacturing default.

I also have a Dell Inspiron 6000 with a cracked lcd,
I have the extended warrenty but they said it was not covered because
I did not buy the COMPLETE CARE EXTENDED WARRENTY. So what good is
the extended warrenty? not much... the same thing happened to my lcd,
it was fine I closed the computer down and closed it, sitting on a
desk, came back the next day and it was cracked. I'm not a minister
but I would still not lie about it, ha ha I guess the moral of this
story is not to ever but a dell or a dell extended warrenty again...
thanks

in OP stunts.

Use your religious status to get the company to do it your way.

That is unfortunate that the laptop screen has broken.

Dell is a reputable company, but you really shouldn't expect to have
them cover a screen on such damage, even if you have had it for a
short period of time.

If it wasn't a very expensive laptop, you may just consider replacing
the entire unit.

I agree with Neil, a laptop screen would not close simply by closing
it. Now Dr. D, you say you had to plug it in so you closed the screen,
any possibility you leaned your elbow or hand on top of the screen to
reach the power outlet?

Dr. D:

I'm at Dell Headquarters in Austin, Texas and I just came across this
post. I'm sorry to hear that you're having this problem as I know it
can be very frustrating to have top pay for an LCD replacement.

@Harleycat and Rene: It is quite possible that the system is
currently under warranty but a cracked LCD would not be covered by it.
There is an additional service contract that can be purchased in some
areas which covers many types of accidental damage. It's called
"Complete Care" and does cover cracked LCD's but clearly must be
purchased before the system ships out.

Laptop LCD's are a very costly replacement and unfortunately they're
also quite fragile. Having handled many laptops and broken a few
LCD's myself, I can't honestly say I've ever heard of one cracking
when handled gently and properly but I wouldn't say it isn't possible.


The difficulty with warranting an item that will break if mishandled
is we either must cover call of them regardless of how badly they were
abused or not cover any of them. Covering them on "the honor system"
and replacing them only when a customer is adamant that it wasn't
their fault is not feasible for a variety of reasons. I would never
want to suggest that people would be dishonest about how their laptop
screen shattered but instead point to the fact that there is no way to
define the appropriate amount of force and that many would be of the
opinion that it should not have broken under the circumstances. The
same type of thing would most likely go for windshields, wine glasses,
television screens, and anything else made of glass that will crack if
too much force is exerted on it.

Most other laptop manufacturers have the same policy on LCD glass and
many glass items in general are covered, (or not covered as the case
may be) by similar policies. It's unfortunate to have to pay for the
replacement as they typically run $200 to $600 for most models but I
can assure you the situation would not be any different with another
laptop manufacturer.


Neil
Dell, Inc.

The Dell notebooks that I found on their website had a 1 yr warranty
attached to them. Did you purchase this as a refurbished model or
from another retailer? If so, that would explain the problem.

You aought this in March and it's out of warranty already? How is
that? Was it refurbished?

The fact that you're a minister has nothing to do with this complaint.
Do you think you should get special treatment because of your
profession?