words cannot describe my dissapointment

Posted Sun March 27, 2011 4:16 pm, by Jon M. written to Dell Computer Corporation

Write a Letter to this Company  |  Rate this Company

I purchased a dell xpsm2010 for around $3,000 in june of 2007. The ship date was 6/2/2007. The service tag is 5k0zmc1. I cannot find the exact purchase price on the dell site. This was supposed to be the top of the line dell laptop. The computer is still under warranty with around 450 days left. Out of the box windows did not work. I had too reinstall. No problem. The computer has never worked correctly for more then a couple of months. I have had 16 and am now on my 17th repair of the computer from dell. I have had too reinstall windows probable ten times. I have probably spent over 24 hours of my time on the phone with them. I asked for refund or a replacement they just keep sending parts too try and fix it. I have a email from dell with all the dates and parts replaced. If you would like a copy let me know. I will list at the bottom of this anyway. I really cant even use the computer , even if i do it doesnt last long til it breaks down. It is currently broken and starts up but once in windows cannot run anything without taking ten years. They keyboard doesnt charge as well unless u stick a pencil or something under it. I eventually gave up and bought a desktop. I now need a laptop again for work and was using this but it is broken again. I would like a refund. It is costing me money not being able to be mobile and work.

here is a list of what has been done to it:
The following information is related to your recent call:

Service Request Number 832796305

Dispatch Number/ DPS Type / DPS Status / Status Date / Dispatch Date / Technician / Reason

11-091713383 SDS CLO 11-14-07 07-10-07 BALAKRISHNA DEV NONFUNCTIONAL
Items Ordered:
(TM748)SHP MTL,CNTNR,NBK,XLG - Ord.: 00001 Ret.: 00000

11-102889785 NBD CLO 05-11-08 04-27-08 OMAR KHAN NO POST-PLANAR
Items Ordered:
(DT267)SVC,ASSY,PWA,PLN,MN,M2010 - Ord.: 00001 Ret.: 00001

11-102990419 SDS CLO 07-31-08 04-29-08 ANANTAPALLY VISHW NO POST-PLANAR
Items Ordered:
(CP815)SVC,KIT,RTD,SOLECTRON,XLGE - Ord.: 00001 Ret.: 00000

11-103138881 SDS CLO 08-16-08 05-04-08 JOHN SILVESTRE NONFUNCTIONAL
Items Ordered:
(CP815)SVC,KIT,RTD,SOLECTRON,XLGE - Ord.: 00001 Ret.: 00000

11-113061901 NDQ CNL 03-06-09 02-24-09 JUN DELLOSO NONFUNCTIONAL
Items Ordered:
(FG662)MOD,CRD,GRPHC,IUPGA3C,M58 - Ord.: 00001 Ret.: 00001

11-113399522 NDQ CLO 03-12-09 03-06-09 RALI PEREZ ESCALATION: INTERN
Items Ordered:
(JG367)CRD,GRPHC,256MB,M2010,M58 - Ord.: 00001 Ret.: 00001

11-114877472 POS CLO 05-29-09 04-21-09 RAFAEL CUNANAN NONFUNCTIONAL
Items Ordered:
(C9891)BTRY,PRI,KYBD,2C,LITH,SNYO - Ord.: 00001 Ret.: 00001
(DT265)SVC,KYBD,ENG,103,WRLES,M2010 - Ord.: 00001 Ret.: 00001

11-115645000 NDQ CLO 05-27-09 05-15-09 WRECK TINDOY NONFUNCTIONAL
Items Ordered:
(DT267)SVC,ASSY,PWA,PLN,MN,M2010 - Ord.: 00001 Ret.: 00001

11-115711191 NDQ CLO 05-27-09 05-19-09 FERDINAND MANUZON NONFUNCTIONAL
Items Ordered:
(DT267)SVC,ASSY,PWA,PLN,MN,M2010 - Ord.: 00001 Ret.: 00001
(UG748)CRD,WRLES,ULD,INT,BLTH,350 - Ord.: 00001 Ret.: 00000

11-115773494 SDS CLO 04-17-10 05-20-09 SUNITA V NONFUNCTIONAL
Items Ordered:
(CP815)SVC,KIT,RTD,SOLECTRON,XLGE - Ord.: 00001 Ret.: 00000
(J295N)INFO,SVC,RTN-WYBL,GND,FLX - Ord.: 00001 Ret.: 00000

11-116028835 SSC CLO 04-17-10 05-29-09 RICHARD KUMAR NONFUNCTIONAL
Items Ordered:
(TM748)SHP MTL,CNTNR,NBK,XLG - Ord.: 00001 Ret.: 00000
(J295N)INFO,SVC,RTN-WYBL,GND,FLX - Ord.: 00001 Ret.: 00000

11-116044883 SSC CLO 04-17-10 05-29-09 RICHARD KUMAR NONFUNCTIONAL
Items Ordered:
(TM748)SHP MTL,CNTNR,NBK,XLG - Ord.: 00001 Ret.: 00000
(J295N)INFO,SVC,RTN-WYBL,GND,FLX - Ord.: 00001 Ret.: 00000

11-116111383 POS CLO 05-20-10 06-01-09 ABNER MANGENTE BROKEN/DAMAGED ITE
Items Ordered:
(DH421)MSE,WRLES,4BTN,BLTH,GNL,INSP - Ord.: 00001 Ret.: 00000

11-116811502 NDQ CLO 07-13-09 06-23-09 JOSEPH DLA CRUZ BROKEN/DAMAGED ITE
Items Ordered:
(DT267)SVC,ASSY,PWA,PLN,MN,M2010 - Ord.: 00001 Ret.: 00001
(DT265)SVC,KYBD,ENG,103,WRLES,M2010 - Ord.: 00001 Ret.: 00001

11-142454375 NDQ CLO 03-18-11 03-04-11 ETLH JOREY CATAL Wrong Software
Items Ordered:
(JG367)CRD,GRPHC,256MB,M2010,M58 - Ord.: 00001 Ret.: 00001

11-142888980 NDQ SCC 03-22-11 03-18-11 SIMT RYAN PECARD Wrong Software
Items Ordered:
(DT267)SVC,ASSY,PWA,PLN,MN,M2010 - Ord.: 00001 Ret.: 00001
(JG367)CRD,GRPHC,256MB,M2010,M58 - Ord.: 00001 Ret.: 00001
(DG002)FAN,RT,GRPHCS,NBK,M2010 - Ord.: 00001 Ret.: 00000
(DG001)FAN,LF,CPU,NBK,M2010 - Ord.: 00001 Ret.: 00000

11-143111776 NDQ ORD 03-25-11 03-25-11 SUPRIYA T ESCALATION: CUSTOM
Items Ordered:
(XR358)HD,100GB,SATA,9.5,7.2,2.5,H050 - Ord.: 00001 Ret.: 00001
(YK119)DIMM,2GB,667,256X64,8K,200 - Ord.: 00002 Ret.: 00002
(XF003)HTSNK,CPU,NBK,M2010 - Ord.: 00001 Ret.: 00001
(DG002)FAN,RT,GRPHCS,NBK,M2010 - Ord.: 00001 Ret.: 00001
(PG978)PAD,CLG,PSX,THRM-INTFC,CPU - Ord.: 00001 Ret.: 00001
(DG001)FAN,LF,CPU,NBK,M2010 - Ord.: 00001 Ret.: 00001
(DT267)SVC,ASSY,PWA,PLN,MN,M2010 - Ord.: 00001 Ret.: 00001
(K2490)CORD,PWR,110V,6F,AC,3W,P65,US - Ord.: 00001 Ret.: 00001
(W7758)ASSY,ADPT,AC,150W,ULD,LTON,WW - Ord.: 00001 Ret.: 00001
(6U703)ATTN,HDD WITH IMAGE - Ord.: 00001 Ret.: 00000
(HDM8P)TSH,RTL,DIB,WARR,ENG,US - Ord.: 00001 Ret.: 00000

I would like a full refund of the purchase price.

Log In/Create an account | 1 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Re: words cannot describe my dissapointment by Dell T. Posted Tue May 24, 2011 @ 7:13 AM I stumbled across this looking up an odd part number and i am quite shocked. i am a dell certified repair tech and i must say that they did you no service with this many repairs. you should have had the system replaced long ago with a system of equal or greater value. It looks like the only thing not replaced was the CPU, it could be a flaky processor but that is no longer the issue. let me look at the info for your system, oh i see its THAT model, these are notorious for video cards going out. I had a customer that had 11 repairs with his system. I told Dell on the 5th, 7th and 9th repair that they needed to send him a new system, they finally did but not because of me telling them too, but because they are supposed to replace the system after three failed attempts to repair the same issue and you more than qualify. please email me if you wish, dell.tech0@gmail.com Reply