I wrote about a compliant I had with Delta in the Month of May. It is October and still no word on what this company would do to try and fix the problem. I have included the orginial email and the response that was requested by a Delta representative. I have mailed, faxed, and called to give the information that was requested still no luck.

I would like some form of customer appreciation...

I have tried to resolve my question/problem numerous times with Delta directly and have been unsuccessful. The phone operaters have flat out refused to help me and the online e-mail responses have only partially answered my questions. I am trying to upgrade a previously booked flight from coach to first class utilizing miles since I was unable to book the flight with my existing miles due to...

I received a response from Delta (Kana@delta-air.com) after generating a letter from planetfeedback. You asked for more information. I wrote out the details and replied to the email. 4 TIMES! It keeps coming back as undeliverable.

Send me a valid email to address my response to.

When I had to cancel a reservation in Jan 2008 for a flight to be taken in Sept 2008, I was told that I had a credit and I had one year to use it before it expired. When I went to use the credit this week I was told that the year began when I orginally booked the flights (August 2008), not when I cancelled them. First of all, what gives them the right to keep my money and not provide me any...

I fly often (Elite-level SkyTeam member) and I understand well that the air travel experience can be unpredictable. However, how I was abused by Delta Air Lines recently went beyond anything I have experienced.

My flight (Charlotte to Austin, via Atlanta) was delayed about 30 minutes due to the aircraft being late arriving in Charlotte. I informed the gate agents that the delay would cause...