On Tuesday, December 27,2011, Army CPT Catherine Cook flew from Atlanta to her post at Kaiserslautern, Germany, accompanied by her dog. (The CPT is a veterinarian for the U.S. Army and currently posted in Germany after being deployed to Afghanistan last year, and recently deployed on a mission with the U.S. Navy. She and her dog has been separated for all but three of the last 15 months.)After...

I had booked a flight via Delta outgoing from Houston to New York, and then return New York to Houston. I was not able to make the outgoing flight and I called Delta the day before to inform them. My e-mail receipt stated I have to call Delta if I am going to miss a flight in order to avoid the cancellation of future flights on the same itinerary/receipt. The person on the phone stated since I...

On the date of November 14th, 2011, my fiancé and I had our worst travel experience to date. This letter is to outline the details of our itinerary and share our treatment through Delta airlines with as many individuals as possible. (Confirmation #HAU2JR)

Living in a small town with limited travel options we booked a round trip flight through Delta airlines for November 14th despite past...

I just wanted to inform you about an encounter I had with a supervisor at your Salt Lake City location. In the many years I have been a loyal customer to your airline, I have never been treated with the disrespect and condescending attitudes as I experienced on this call. I was told the call was recorded, "whatever, if you are not happy just go online and complain and they can hear what you are...

You need to train your gate managers better.

Flight 735 ATL JAX tonight had a incompetent gate agent.

She broadcasted that anyone in Group 3 or higher would have to check luggage. This fact may or may not be true - but to state this to a crowd of people (who cannot check their luggage even if they wanted to) creates a mob situation

this individual should not be a gate manager and should...