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Delta lost a servicman's luggage-AGAIN!

Posted Fri August 18, 2006, by Corinne F. written to Delta Air Lines

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I am writing to inform you of how unsatisfied I am with your airline service. My fiance and I had decided to only fly through your company to take advantage of your SkyMiles program. He takes monthly trips to Lexington Kentucky from Tampa Florida for military drill duty. For the second trip in a row his luggage has been lost by your staff. What you may not realize is he needs to report to drill in less than 24hrs and is without any of his belongings including his needed uniform. Due to recent security increases he checked everything he brought except his cell phone and wallet. This is unacceptable. He is serving this country and now he will be punished because your company cannot deliver 2 pieces of luggage to it's proper destination-and this is the second time this has happened!

Delta needs to compinsate my fiance in some form or we will be taking our business elsewhere.


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by Peregrina Posted Sun August 20, 2006 @ 10:32 PM

I'm not sure if this attitude 'they did it to ME' is paranoid or
simply self-centered. The OP seems to believe that her fiancee's
luggage was lost on purpose, simply because he is in the service. Do
you think that the airport is employing out of work hippies who are
trying to 'give peace a chance' by stealing uniforms?

If your fiancee's luggage was the only luggage lost, then you might
have a dandy conspiracy theory there. As it is, you have bupkis.
Mistakes happen, they happen often especially these days.

Ask around, get creative, quiz the airline officials and others in
your fiancee's unit for other options besides checking his uniform
every trip.

Reply

by Gino Posted Sat August 19, 2006 @ 4:30 PM

I agree. He's/She's doing a very important job at great sacrifice and
with certain benefits and percs that other companies don't offer.
Could he carry on the basic necessities? The uniform and undies etc? I
don't know because I don't travel much anymore.

And it's nice to know that parents siblings and spouses and spouses to
be are stepping up to the plate oh his behalf. The last time my mom
did that for me was in high school. I forgot to take my lunch that
day. She got a ride to the school, interrupted the class and the
teacher handed me my lunch. I'm still not over the embarassment.(well
actually I am, so ignore that statement) I'm sure your relative is
enjoying the light hearted ribbing from his/her co- service
members...I hope they scrounged toghether some acceptable uniform
before inspection call. Or at least has a note from the family
explaining why he/she is missing his/her uniform.

Anyway, the laws of probablility states that the possiblility luggage
will be lost grows exponentially with the number of times one
travels.

So perhaps have an emergency uniform sent ahead and ready for him in
case of such a situation? Or perhaps the Services can charter private
jets (I don't think that's feasable or cost effective but it would be
nice) for service people? I don't think that's TOO much to ask.

Unfortuantely "Lost luggage" is the great equalizer...(it cuts across
all racial, socio economic, and proffessional or occupational barriers
with no exceptions for armed forces or creed or handicap or any other
variables).

Anyway thanks for sharing and thanks to your relative for his/her
service to the country as a whole. I, for one, appreciate it
immensely.

Good Luck to Everyone!!!

Reply
by omalleyc Posted Sat August 19, 2006 @ 11:50 AM

It's a shame that a military man can't write his own letter and that
his mom & fiancee have to do it for him.

Your fiance should be writing this letter and the fact that he's
military has *nothing* to do with the problem at hand - that his
luggage is lost. Are you implying it would be less important if I was
on a business trip & my luggage was lost? I don't think so.

If Delta can't get their act together he should fly someone else.
Period.

I also don't believe your fiance deserves any "compinsation" but he'll
probably get some since his mommy and girlfriend are fighting his
battle for him.

Reply

Did you ever think.... by Kirsten Aue Sat August 19, 2006 @ 4:18 PM

The letter clearly states . . . by S. Brown Sat August 19, 2006 @ 4:59 PM

Pounce, claw, hissss by kirsten Sat August 19, 2006 @ 6:10 PM


But there's an easy fix! by Tracy M Mon August 21, 2006 @ 9:37 AM

Thank you by S. Brown Mon August 21, 2006 @ 11:43 AM


by Leanne L Posted Fri August 18, 2006 @ 11:02 PM

I know he has a very important job and needs his things but the
airlines do lose a lot of luggage. I hope they can find it for him.
Sometimes they do.

I've been putting more pertinent things into carry on luggage for fear
of my bags disappearing but now you can't even do that because they
will throw out the shampoo and whatever else.

Reply

by AmandaBanana Posted Fri August 18, 2006 @ 4:33 PM

Ok now i'm annoyed. Are you aware his mommy already wrote a letter for
him on this same website?

Reply


let me add though by AmandaBanana Fri August 18, 2006 @ 4:34 PM


where is that by Leanne L Fri August 18, 2006 @ 11:00 PM


It was in my same email RSS feed by AmandaBanana Sat August 19, 2006 @ 8:48 AM


or... by AmandaBanana Sat August 19, 2006 @ 8:49 AM


ok by Leanne L Sat August 19, 2006 @ 9:07 PM




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