Shame On Delta!

I UNDERSTAND YOUR FEELINGS COMPLETELY. I HAVE TO FLY DELTA OUT OF
ORLANDO (MCO) TO VISIT MY DAUGHTER IN BIRMINGHAM AL. FOR THE MOST
PART I HAVE ONLY HAD ONE INSTANCE WHERE I WOULD HAVE LIKE TO HAVE TOLD
THEM TO TAKE THESE TICKETS AND SHOVE THEM. I WAS FLYING OUT OF
ORLANDO AND HAD THE MOST RUDEST INDIVIDUAL CHECK MY LUGGAGE AND
TICKETS. I FELT THAT WHEN I PAY THAT MUCH FOR AN AIRLINE TICKET AND
SEVERAL TIME HAD TO WAIT BECAUSE OF MECHANICAL PROBLEMS THAT I SHOULD
BE TREATED WITH RESPECT AND KINDNESS. I DO NOT WANT TO GIVE THE
INDIVIDUALS NAME BECAUS SHE MAY HAVE BEEN HAVING A BAD DAY. BUT I WISH
DELTA WOULD UNDERSTAND WHEN EMERGENCYS HAPPEN TO THERE CUSTOMERS AND
THEY HAVE NO QUALMS ABOUT CHARGING THEM FEES. BUT WE GET IM SORRY AND
HAVE TO WAIT 5 HOURS FOR THE NEXT FLIGHT AND I DID NOT GET ANY
COMPENSATION WHAT SO EVER FOR THE WAIT. I JUST HOPE THE NEXT TIME A
PAYING INDIVIDUAL HAS AN EMERGENCY AND NEEDS TO CHANGE FLIGHTS THEY
ARE AS UNDERSTANDING AS THEY EXPECT US TO BE WHEN "DELTA" NEEDS " TO
CHANGE FLIGHTS.

SINCERELY LISA DEAN

I travelled on delta on august 10th out of burlington vt
The check in staff is attrocious and practically delayed me and my
fellow travellers .....my disabled wife and my 7yr old granddaughter
.....to add salt to our wounds they mishandled my luggage
.........sent it to ottawa canada instead of seattle my
destination.........it arrived back three days later all torn tattered
....and items missing like my diabetic shoes my video cam and stuff
we had prepared for our daughters first wedding
anniversary.............I have diligently cooperated with donovan
butler of their baggage claim but havent recieved resolution so
far............I too like you shall be approaching judicial
authorities to cure this cavalier habit so ingrained in delta
Swanand

As per Delta's contract of carriage, they are not responsible for the
glass bottles of liquor. I see this every Thursday-Monday at Ft.
Lauderdale Hollydoow International Airport, and I have had this
situation happen to me.Delta is not going to compensate you for
anything. they may give you a form letter of apology, but you will get
nothing else. Bags that are marked fragile may be handeled with care,
but keep in mind that many other people have check luggage on that
flight, and during the entire process from the aircraft's takeoff roll
and climb to crusing altitude, and the few bumps there and there, and
the decent in LGA, and aircraft's slow down on the runway, bags shift
a bit, and a heavy bag may have fallen on top of your bag, causing the
bottles to break. Therefore Delta will not compensate you. You may not
have been paying attention, but I am sure that the DL agent advised
you that this would be transported at your own risk.

I feel sorry for you and wish you the best, but I double Delta will do
anything for you. It is commonly known you cannot carry liquids on an
airplane with you greater than 30 fl oz. You must pack them. Have
you ever watched luggage being loaded on an airplane?? I am sorry to
say this, but you are responsible for anything that will happen as far
as broken liquid containers.

If they sell the alcohol in the airport why cannot customers who are
flying internationally take advantage of this benefit and bring it on
board? As long as it is closed and the customer is responsible iI
think most bottles are going to get broken in flights during the
transition of baggage claims.

hope that they are able to reimburse you for the damages, especially
seeing that none of your other luggage showed signs of being
mishandled. im gonna think twice about packing away glass filled
w/liquid next time i travel.

I say share some of the shame and blame fight along with Delta. Don't
you think there's enough imports already to the U.S. If you can
afford to spend $260 for two (2) bathing suits, my guess is that you
could have afforded to buy the liquor in the U.S. As far as your
"demand" for your loss - you sound like you're spoiled and used to
getting what you want from others. You'll not get any sympathy from
me, mainly because of your "demand" statement. In case you don't know
any better, there's a courteous way of "asking" for something from
others. You should just chalk it up to experience, and spend some of
your dollars in the good old U.S.A.

I don't think that anyone did this on purpose. I once decided to put
my duty-free alcohol in my suitcase, wrapped in clothing as you did.
When I got the suitcase back, it reeked of citrus, and I found a
bottle of Absolut Mandarin had lost its bottom. The entire bottom of
the bottle just blew off in the suitcase, I'm guessing due to the air
pressure changes in the baggage area. Or maybe the suitcase was
dropped. But I don't blame anyone for dropping a suitcase, even if
it's labeled fragile, because with all the bags they deal with, I
can't see them inspecting each one for labels.

Either way, after cleaning up glass and washing everything, there was
no permanant damage. I've spilled alcohol on quite a few things in my
day, and I have to say I've never seen it fade anything. I would think
that bathing suits averaging $130 would be of the highest-quality,
color-fast fabric; are you sure they didn't just fade from being worn
in a pool?

Anyway, if they had you file a claim, I agree shame on them for at
least not getting back to you. But I wouldn't count on any
reimbursement. And phrases like "I DEMAND to be compensated for the
bottles that broke" are just going to put them off even more.

YUCK! I hope they process your claim quickly.

I really do not think this was done in retaliation, as you seem to
feel. It could be any number of reasons.

I just flew my MIL on a Delta flight home a week ago. When she got to
her destination, the side of her baggage was sliced down the side with
her clothes hanging out.

Maybe it was a mistake, maybe it wasn't. However, do you think
someone could have owned up to it at Delta?
Someone either had to unjam it from a machine, or someone slit it
open. It was a clean cut all the way down.

I told her to complain right away at the airport. So, she did that.
This is the great part. They told her to go home, unpack, bring it
back the next day and they should fly it multiple states away to
Pennsylvania where their "baggage repair" person will see if they can
sew it. If they can't, she will get a bit less than 50% of of the new
value of the suitcase.

I always try to complain right at the airport when something happens
to my luggage.

That sounds like one miserable employee with a lot of time on their
hands, if they exploited your bag until it and everything in it broke.
Shame on Delta for employing such a person.

I've never before heard of a piece of luggage being exploited.

"I was notified by TSA that I cannot bring the goods I purchased at
the Airport with me on the plane. They suggested I check my carry on
luggage in."

The TSA operates in foreign airports? Can someone explain this for
me? The TSA is a U.S. federal government agency with no authority or
jurisdiction in other countries. Does the OP mean something else?

And if they "suggested" you check your carry-on luggage, that doesn't
like a requirement.

Here's the thing: I've bought liquor in foreign airports and it is
COMPLETELY LEGAL as far as U.S. laws to take them as a carry-on. In
fact, most people wouldn't check liquor -- the likelihood that the
bottles would break is too great. So you either were lied to or took
a suggestion too seriously.

I'm sorry your stuff was ruined and I hope they compensate you.

But why did you buy liquor in Mexico that was available here in the
U.S.? I've found that the only reason to buy liquor in a foreign
airport is when that liquor isn't available here in the states (such
as the specially aged rum in Jamaica, or the limoncella in Italy).
Otherwise, the hassles (the weight, dealing with it in your carry-on
luggage, etc.) just don't seem to be worth the relatively small
savings in the cost.

There's no need to make claims that someone did this on purpose. It
may be true, but do you really think this will help?

You did everything else right. You submitted paperwork, including
receipts and other information. The fact that you've not heard from
them in 6 months is a problem and they should, as you say, be ashamed
of themselves. It does take time for claims to be processed, but 6
months is much too long.

I hope you hear back from them with an apology for the delay. And, of
course, compensation.

While you're waiting, I'd like to suggest checking out both Delta's
Contract of Carriage, which will spell out their liability for things
like this, and Federal rules on compensation for damaged luggage.

I suggest this because, if they don't compensate you to the extent you
want, you should be aware of what your contract with them said AND
what the law is on the matter, so that you're prepared.