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 Bad Business Practice
Posted Wed August 1, 2012 8:27 pm, by John L. written to Delta Air Lines
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I booked a round trip ticket from Baltimore to Atlanta and missed my outbound flight. Delta now says I have no reservation for my return flight and have to pay to book a new return flight. They have my money but I have no ticket and I'm stuck in Atlanta. They say they "have to charge me a rebooking fee and the difference in ticket price." They received 100% of the price for the ticket as advertised - they have lost no revenue but I'm out in the cold. They don't have to charge me a rebooking fee - it is a simple matter of policy. And this is one unethical policy.
1. Apologize
2, Change their ridiculous policy and quit screwing people who miss flights
3. Honor the reservation that I ALREADY paid for as is without fees or penalty
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by oupiglet Posted Thu August 2, 2012 @ 10:10 AM
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If you missed your outbound flight, how did you get to Atlanta in the
first place? I fly Delta every week (101 segments so far in 2012) and
it's in the contract of carriage that if you don't take the outbound
the rest of the itinerary will be cancelled. Now if you rebooked on
Delta (which they will often do for minimal fees) for the outbound
they wouldn't have cancelled your return flight.
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There's the problem right there. Usually, I'm with the customer on
Airline issues, but why should they apologize to you for following
their policy that you breached by missing a leg of your trip?
Furthermore, why should you fail to uphold your end of the agreement
with them and expect not to be penalized at all? Didn't you kind of
mess them over by booking a portion of your trip that you "missed"
showing up for? They could have sold that fare to someone else
instead of holding it for you.
Granted it's an expensive lesson to learn, but I bet you'll never
"miss" another flight again!
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by Steve OH (IO) Posted Wed August 1, 2012 @ 10:25 PM
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a flight. Most airlines will cancel the return leg. I believe it's
to stop people trying to find a cheap one-way flight, but I don't
really understand the logic of that. It would seem that it's to their
benefit to have empty but paid-for seats - then they can sell them
again and make more money! Maybe that theory is an urban legend,
though.
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by Retail Veteran Posted Wed August 1, 2012 @ 9:47 PM
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All the major airlines charge a re-booking fee. It is your
responsibility to get to the airport in time to make your flight. I
fly several times a year and have never missed a flight. The airlines
usually suggest you get to the airport 60 to 90 minutes before your
flight time.
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