Exceptional customer service at SLC airport gate attendant

Posted Mon March 12, 2012 10:15 pm, by James A. written to Delta Air Lines

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My wife and I were notified on the day of our flight that a connecting flight from SLC to albugurgue,nm would be delayed causing us to potentially miss our flight from alb to atl and have to spend a night in alb. We had to get back for work and found Anne C, a wonderful Delta employee at the gate. We explained our problem and she worked for over 30 minutes trying to find another flight for us but couldn't because of spring break and overbooking. Even other airlines had no seats but Anne (blond,pretty 40-50) persevered and finally moved our seats up from 14 to 5 to allow us to get off quicker, notified the flight attendants that we would need to get off very quickly and asked them to announce at landing that we need to catch a connecting flight. Because of her assistance when we landed in albugurgue, we walked out and then immediately walked on to our flight to Atlanta that was already boarding. I should also mention that Anne' s boss, Robert also helped.

Thank you for employing caring employees like Anne and Robert.

Regards,

Jim