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 Delta Forced Us to Run Through the Airport, Twice!
Posted Sun September 30, 2007 12:00 pm, by Annette B. written to Delta Air Lines
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On 18 Sept, we were originally scheduled to fly from Buffalo, NY to JFK through Delta. They changed the flight and departure before we left. We had a flight scheduled to Rome at 2105. Delta delayed our flight from Buffalo by 2 hours. We actually did not land in JFK until 2015. By the time we got unloaded, we had less than 30 minutes to get from terminal 2 to terminal 3 in JFK to catch our flight to Rome. We made it, only because I stopped the first Alitalia attendant I saw and let them know we were on our way. We boarded our flight to Rome at 2105, and only because Alitalia was accommodating.
For our return trip, we were initially scheduled on Delta flight 5463. We were rescheduled before we even left to 6023. Did I mention that because they changed flights, we couldn't get boarding passes early for any of the flights? We had to wait in line to get our boarding passes.
When we arrived at JFK for our return flight to Buffalo, we learned that flight 6023 was rescheduled to depart at 2030, instead of 1840. My daughter, who lives in NYC, called the airlines every hour to confirm the departure time. At 1825, we learned the plane was at the gate, the departure time was rescheduled for 1900.They had changed the departure time 7 minutes earlier. We were in terminal 4. Once again, we had to run through JFK to catch the plane, which didn't depart until 1915 or so.
Of the five of us traveling together, I am by far the youngest at 42. Their incompetent scheduling forced my 81 year old mother to run through JFK TWICE.
I called the 800 customer service number. I was told that since we made the flight, there wasn't anything they could/would do. The CSR mumbled her name, so I couldn't understand her, then hung up on me.
My mother is 81 years old. My cousins are in their 50's. My sister is almost 50. There is NO reason why women this age should have to RUN through an airport once, much less TWICE because of scheduling issues created by the airlines.
I want a full refund for all five of us. Their incompetence scheduling put my mother's health at risk.
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thats nice but how come you are saying that your plane was flying in
2015 and 2030 because right now it is only 2007 and if the flight was
reschedeuled to 2030 then you should walk home because that will be a
long time and how did you land in Rome on 2015 is it 2015 in Rome
because in Canada and USA it is only 2007.
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Richard...
by a_simple_girl Wed October 3, 2007 @ 2:41 AM
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Venice...
by a_simple_girl Wed October 3, 2007 @ 1:04 PM
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by Fred Flintstone Posted Tue October 2, 2007 @ 3:24 PM
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Sounds like Delta ought to charge you for membership in their health
club / exercise program.
I never run through the airport, if the airline causes me to miss a
flight it is their problem to re-book; key is to never be so tightly
scheduled thatyou have to do an OJ to make it to the gates
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With flight delays you should have known better.
You booked the flights too close together to save a buck. That is
your fault, apologize to poor Granny for being cheap!
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by JIM121859 Posted Mon October 1, 2007 @ 4:04 PM
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A full refund?!?! Are you kidding?!?!? I think all you deserve is
maybe a free drink voucher.
Everybody wants to blame the airlines:
1)This was one of the worst summer thunder storm seasons in recent
history.*
2) The airports have been over crowed for years. I suppose that is
Delta's fault too!**
3)After collecting all these taxes and airport fees the FAA still has
a analog air traffic control system.**
*There is nothing anybody can do about the weather. I think the
airlines should be commended for canceling and delaying flights. They
loose millions each year for safety reasons. Any company that puts
safety over profit has my patronage.
**As far as airport congestion! Contact our federal government. We
need more airports, more runways, and a updated air traffic control
system! They collected the tax money they needed from all the taxes
and fees they charged the passengers over the years. Now spend it!
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If your mother can't walk then you should have gotton one of those
golf carts. It seems that you would rather have your mother run around
then pay for service to make her life easier. Asking for a refund is
proves it.
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by Annette Blanchard Posted Sun September 30, 2007 @ 12:20 PM
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My concern is it appears Delta can not properly schedule anything. Any
one of us could have undianosed health problems and dropped dead on
the spot.
We have no idea why they delayed the first flight. They couldn't tell
us. All they said was it's been delayed. You should have more than
enough time to make your flight.
We made the flight to Rome because Alitalia held the flight for us,
and walked us through VIP security. It wasn't their problem, yet they
resolved it.
Have you ever been to JFK? It's not a small airport. changing
terminals is not easy. You go up one elevator, walk across a bridge,
down another elevator, hop on the air train to get to the proper
terminal. If my daughter, who worked there in the past, had not been
with us, we would have missed our flight to Rome.
As for the second flight, it's not my problem they didn't have a crew.
However, their expectation that we should have sat in the terminal by
the gate for 5 hours is unreasonable. We went to eat. They gave 45
minutes notice of a schedule change, backing up the time an hour and a
half, because they suddenly had a crew.
How is changing the flight 3 times good customer service? As long as
people accept mediocrity, businesses will continue to do whatever they
desire. How is having the CSR hang up good customer service?
I've worked in CSR for over 20 years. I would never treat my customers
in the same manner as Delta treated us. The cavalier attitude is not
acceptable.
Just think how thrilled you would be to learn that your doctor's
appointment was rescheduled for an hour and a half earlier, without
anyone bothering to contact you. You just happened to learn about the
rescheduled time during lunch the same day because you were calling to
confirm the appointment. In order to make the appointment, you have to
leave your uneated lunch on the restaurant table.
I understand delays occur. I understand mistakes happen. However,
moving the departure time up an hour and a half without bothering to
notify anyone is unacceptable.
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